Northfields Surgery
61 Northfield Avenue, Ealing, London, Greater London, W13 9QPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 24 November 2023
I had an unpleasant experience over the last few days with a member of the surgery’s reception team. First over the phone, where I can only describe their tone as irritable, sarcastic and biting. I was asked for my name, and then while I was saying it, my date of birth and then again my name. Every question I asked was met with an expression of exasperation. The following day I went to the surgery and encountered the receptionist face to face and was met with exactly the same attitude. It was so unpleasant and uncomfortable that I was left shaken by the experience. I imagine that this person has either never been trained in what a customer facing role should entail or else they are simply in an unsuitable position. Whatever the case, I’m certain that I am not the only person who has had this experience and I would urge the surgery to train or move this person to a non-customer facing role as soon as possible.
Visited November 2023
Northfields Surgery has not yet replied.
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Review titled Terrible Practice
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2023
I have been with this practice for nearly 15 years and has gone from bad to worse. The reception/admin team are not professional at all they are very rude. I called in regards to a referral that was requested to be done by the hospital 5 weeks ago and they said that they had never received it at all. Even though I know it had been sent. 5 weeks later I have had to contact hospital to email it over and they to the surgery to get done and yet again they have not done it. And when I ask to speak to the practice manage and was promised a call back hey presto no call back. It’s really sad as Service and doctors gone downhill. So bad I am looking into moving doctor surgery my whole family.
Visited October 2023
Northfields Surgery has not yet replied.
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Review titled Very impressed with the Pharmacy team
Rated 5 stars out of 5
by Gill - Posted on 23 September 2023
Massive shout-out for the Pharmacy team at Northfields. On arrival on holiday we realised that a family member had forgotten to pack all of their medications. I e-mailed Northfields Surgery to seek advice, within a couple of hours I received a reply from the Pharmacy team. Following a short exchange of e-mails a pharmacist was able to confirm first thing the following morning (hence within about a working hour) that the required prescription had been sent to a convenient pharmacy; it was ready and waiting when the patient went to collect it. Very well done - from a very relieved household.
Visited September 2023
Northfields Surgery has not yet replied.
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Review titled Doctors & Nurses are good but Reception & Admin is poor.
Rated 2 stars out of 5
by Anonymous - Posted on 05 September 2023
The doctors & nurses at Northfields are always supportive and welcoming, however the reception team can often be overheard speaking unprofessionally about a number of patients. The fact that the practice's eConsult can reach capacity before midday is absurd. Processes need to be put in place to allow more eConsults per day and prioritise patients in order of need, not a blank 'computer says no approach' which is the case at present.
Visited August 2023
Northfields Surgery has not yet replied.
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Review titled Very prompt response
Rated 5 stars out of 5
by Anonymous - Posted on 22 July 2023
I had a suspected virus infections and asked to speak to a Doctor. I got a phone within an hour or so, a prescription for COPD Rescue Pack immediately. A week later my wife was unwell and had picked up the virus from me. We decided to take COVID tests and both were positive. I went to the surgery for immediate advice and was seen straight away. Doctor was very sympathetic and gave good advice and arranged a Hub Doctor to call the next morning. The surgery has improved considerably in last year!
Visited July 2023
Northfields Surgery has not yet replied.
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Review titled Excellent referral
Rated 3 stars out of 5
by Anonymous - Posted on 13 July 2023
I had a phone call from the GP on Friday saying she would refer me to a clinic. I received the link details on Monday 10th July and was able to book the appointment for Monday 17th July. Very pleased.
Visited July 2023
Northfields Surgery has not yet replied.
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Review titled Reception improved but not enough.
Rated 3 stars out of 5
by Anonymous - Posted on 20 June 2023
Today my internet wasn’t working. I needed to follow up with my doctor about an issue. I was walking by and decided to stop in. I have used the website for everything to minimise interaction because of the attitude. On the website it says you can call or walk in if you’re unable to use email or ect. Its extremely difficult to get a call answered. So, as I said I was passing by and went in for help. I apologised profusely for asking for help and explained my internet was down and the receptionist told me I could use the internet at a cafe. I am repulsed. I. Was so irritated I left to cool off.
Visited June 2023
Northfields Surgery has not yet replied.
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Review titled Exceptional assessment and referrals
Rated 5 stars out of 5
by John howley - Posted on 15 August 2023
Rapid assessment and very responsive reaction to referrals for two concerning issues. Procedures already largely completed within 2 months. Very grateful
Visited June 2023
Northfields Surgery has not yet replied.
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Review titled Great nursing staff
Rated 4 stars out of 5
by Anonymous - Posted on 11 May 2023
On time appointment Skilled nurse for timed appointment Friendly and efficient Reassuring and skilled
Visited May 2023
Northfields Surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Susie Worthington - Posted on 28 April 2023
Quick appointments, helpful staff. I needed a blood test and one was arranged for a Saturday. The results were back within 24 hours, further appointments all really efficient and Dr couldn’t do enough for me.
Visited April 2023
Northfields Surgery has not yet replied.