Northfields Surgery
61 Northfield Avenue, Ealing, London, Greater London, W13 9QPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2023
Wanted to make a appointment yet again they said a doctor may call me back.? I asked that I did not want them to call me due to family in the home hearing me having to explain my problem. They said that's the only way they do it and I needed to tell the staff my health problem. When I said I need to see only the doctors regarding my problem to explain they said they could not do that ubless i told them.
Visited January 2023
Northfields Surgery has not yet replied.
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Review titled Good GP Surgery
Rated 4 stars out of 5
by Anonymous - Posted on 30 November 2022
I have received a prompt and responsive service from the GPs on the telephone and I have been asked to come in to be examined and for tests when appropriate. When I have telephoned the phone has been answered and my experience of the reception staff is that they have been polite and kind. I have also found the nurses kind and professional. I have not had to wait a long time to be contacted or to be given an appointment.
Visited November 2022
Northfields Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 September 2022
I have been with this practice for nearly 20 years and think the doctors, nurses and reception staff are always very professional. I understand there is a backlog of patients now wanting to access NHS services via their GPs and this must be putting a huge strain on staff. Despite this they are always very polite when I visit - I have never experienced any rudeness from the reception staff.
Visited September 2022
Northfields Surgery has not yet replied.
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Review titled reception staff need to go on training
Rated 1 star out of 5
by Anonymous - Posted on 28 September 2022
I contacted the surgery to arrange a blood test they had requested (they never told me but I found out from pharmacist) and having waiting 45 mins on phone (i had tried over last few days and after waiting for 30 mins plus numerous times I hung up) they eventually answered -- and let all bad customer focused organisations there was no apology for the delay. No point in calling this surgery if it is urgent! I also asked to make an appointment to meet doctor and after going around in circles she said someone would call me over next few days. Therefore I am now left wondering if I can. They have no clue about patient service. and my god I regret so much been registered with this clinic. My strong advise to all new comers to the area - for your health and the health of your family go to a different surgery.
Visited September 2022
Northfields Surgery has not yet replied.