Novum Health Partnership
The Primary Care Centre, Hawstead Road, Lewisham, London, Greater London, SE6 4JHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled I had a good GP today
Rated 5 stars out of 5
by Michael O'Connor - Posted on 20 May 2024
I saw a very good GP today who took her time to understand my complext health issues. Very different to my last experience. I have asked to see only the GP I saw today in all future appointments because she was very good, and is doing everything she can to help me with my conditions.
Visited May 2024
Review titled Novum Health Partnership
Replied on 15 August 2024
Dear Mr O'Connor Many thanks for taking the time to write in with your comments relating to the clinician you recently consulted with. Your comments have been forwarded to them. Kind Regards Miss M Stewart Practice Manager
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Review titled Really good surgery
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2024
I was unable to do a self referral online and did not have access to a computer contacted the surgery and they done it for me straight away I cannot fault the service at all. Everyone I have met so far at this surgery has been polite professional but also friendly. I find it easy to make an appointment and call backs are nearly always done on the same day. Staff have always been very helpful. I was worried about joining a new GP surgery but they have been extremely good.
Visited May 2024
Review titled Novum Health Partnership
Replied on 15 August 2024
Dear Patient I wanted to take a moment to thank you for writing in with your comments following your recent visit to our practice. We greatly appreciate you taking the time to share your thoughts and experiences with us. Patient feedback is invaluable in helping us understand what we’re doing well and where we can improve. Your input allows us to continue enhancing the quality of care we provide to all our patients. If there is anything else you would like to discuss or any further suggestions you have, please don’t hesitate to reach out. Kind Regards Miss M Stewart Practice Manager
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Review titled Amazing care
Rated 5 stars out of 5
by William - Posted on 16 May 2024
The doctor explained things in a lot of detail. I took out my notebook and wrote a lot of notes down. We even started talking about chess which is a mutual interest we both share ! We then spoke about the chess candidates 2024 and the openings to play with the white and black pieces !! A very nice chat !!
Visited May 2024
Review titled Novum Health Partnership
Replied on 15 August 2024
Dear William Thank you for taking the time to write in with your comments following your recent visit to our practice. We greatly value feedback from our patients, as it helps us to continually improve the care and service we provide. Your input is important to us, and we appreciate your effort in sharing your thoughts. If you have any further comments or suggestions, please don't hesitate to reach out. Kind Regards Miss M Stewart Practice Manager
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Review titled Professionalism
Rated 5 stars out of 5
by Nana Ama. - Posted on 20 April 2024
At the Baring Road GP centre, the nurse who attended to my son delivered with care and was informative about her duty. The GP centre was always clean and the atmosphere conducive
Visited April 2024
Review titled Novum Health Partnership
Replied on 22 April 2024
Dear Nana Ama Many thanks for taking the time to write in with your positive feedback. Your comments have been forwarded to the nursing team who I am sure will appreciate hearing them. Thank you again. Kind Regards Miss M Stewart Practice Manager
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Review titled Failed to deliver.
Rated 3 stars out of 5
by Amn Brewster - Posted on 26 April 2024
I was constantly bombarded with text messages to contact the surgery to make an appointment following blood results made available on 17th April 2024. I honestly thought I was dying and immediately contacted the surgery, only to be given a telephone appointment on 25th April, the following week. I was surprised at the initial urgency, that I would then need to wait a further week. However, no one bothered to call, which I found extremely frustrating and annoying. I was left in an anxious state about the discussion. This is the second time that I was assured someone would ring and it did not happen. It would have been helpful and courteous to inform me that the GP was unable to make contact. I will not accept future telephone appointments, because they cause anxiety which does not help my blood pressure. Suggestions as a way forward: Stop asking patients to ring the surgery to make appointments which you deem are urgent, or where patients are being monitored. You know your schedule, so it is up to you to make contact with the patient.
Visited April 2024
Review titled Novum Health Partnership
Replied on 15 August 2024
Dear Ms Brewster I am writing to sincerely apologize for any inconvenience or concern caused by our recent request for you to contact the practice regarding your blood test results. We regret any unnecessary worry this may have caused. Our intention is always to ensure that our patients are informed and reassured about their health, but I recognize that in this instance, our communication could have been clearer. We will review our process to prevent this from happening in the future. Thank you for bringing this to our attention. Your feedback is valuable to us as we strive to improve our service. Kind Regards Miss M Stewart Practice Manager
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Review titled Caring staff
Rated 5 stars out of 5
by James Ware - Posted on 20 April 2024
I am very pleased with the staff doing a demanding job. I am especially pleased with the nurses as they are kind,considerate and very good at making one feel at ease. The ease of making appointments has also improved post Covid, my treatment of leg swelling and ulceration is ongoing
Visited April 2024
Review titled Novum Health Partnership
Replied on 22 April 2024
Dear Mr Ware I wanted to thank you on behalf of nursing team for your kind words. All of our team try to ensure that our patients are looked after this includes sometimes squeezing patients in who need to have follow up treatment but no appointments available for them to book. We pride ourselves on putting our patients first and try to offer the best service in sometimes demanding conditions. I have passed on your comments to the nurses who have treated you. Kind Regards Miss M Stewart Practice Manager
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Review titled New chat doc service - effective and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2024
Using the chat doc service has been really effective and efficient. The doctors give quick responses and it is very helpful and useful. I appreciate the service provided.
Visited February 2024
Review titled Novum Health Partnership
Replied on 08 April 2024
Dear Patient Many thanks for taking the time to write in with such positive feedback relating to our ChatDoc service. We have recently moved to a new platform called AccuRx which can be found on your NHS App we think will be just as responsive for our patients. Even if you do not have the NHS App you can go to our website and fill in the form online. We are aware that not all of patients are able to use this form of communication and our receptionist can still be contacted via telephone or in person and they will be happy to complete the form on your behalf. Kind Regards Miss M Stewart Practice Manager
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Review titled New chat doc service - Game changer
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2024
I have found this service very useful. It allows me to have my medical concern’s addressed in a timely fashion. I like that I have asked for medical advice on a few occasion but have been given a face to face appointment as it was deemed more appropriate. This service has literally been a game changer
Visited February 2024
Review titled Novum Health Partnership
Replied on 08 April 2024
Dear Patient Many thanks for taking the time to write in with such positive feedback relating to our ChatDoc service. We have recently moved to a new platform called AccuRx which can be found on your NHS App we think will be just as responsive for our patients. Even if you do not have the NHS App you can go to our website and fill in the form online. We are aware that not all of patients are able to use this form of communication and our receptionist can still be contacted via telephone or in person and they will be happy to complete the form on your behalf. Kind Regards Miss M Stewart Practice Manager
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Review titled Chat Doc - easy to use
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2024
Found it very easy to use and not time consuming. I have used the service twice now and very efficient. Thank you.
Visited February 2024
Review titled Novum Health Partnership
Replied on 08 April 2024
Dear Patient Many thanks for taking the time to write in with such positive feedback relating to our ChatDoc service. We have recently moved to a new platform called AccuRx which can be found on your NHS App we think will be just as responsive for our patients. Even if you do not have the NHS App you can go to our website and fill in the form online. We are aware that not all of patients are able to use this form of communication and our receptionist can still be contacted via telephone or in person and they will be happy to complete the form on your behalf. Kind Regards Miss M Stewart Practice Manager
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Review titled Very please with the new chat doc service
Rated 4 stars out of 5
by Anonymous - Posted on 08 February 2024
Since I started using a chat doc service ,my life easier in terms of making appointment . I am very pleased with the new service.
Visited February 2024
Review titled Novum Health Partnership
Replied on 08 April 2024
Dear Patient Many thanks for taking the time to write in with such positive feedback relating to our ChatDoc service. We have recently moved to a new platform called AccuRx which can be found on your NHS App we think will be just as responsive for our patients. Even if you do not have the NHS App you can go to our website and fill in the form online. We are aware that not all of patients are able to use this form of communication and our receptionist can still be contacted via telephone or in person and they will be happy to complete the form on your behalf. Kind Regards Miss M Stewart Practice Manager