Novum Health Partnership
The Primary Care Centre, Hawstead Road, Lewisham, London, Greater London, SE6 4JHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Whatsapp
Rated 3 stars out of 5
by Anonymous - Posted on 06 April 2024
Had some excellent and very helpful dialogue with GP though WhatsApp. Was able to deal with something really quickly as a result and Dr was very proactive in making a referral. Sorry that WhatsApp will no longer be available.
Visited February 2024
Review titled Novum Health Partnership
Replied on 08 April 2024
Dear Patient Many thanks for writing in with your comments about ChatDoc. We hope that when you use our new platform AccuRx, you will find it just as responsive. Kind Regards Miss M Stewart Practice Manager
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Review titled New chat doc is really useful
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2024
Really useful. Very simple. I would like our number to be saved against our profile, so I don’t have to go through name, surname, NHS no. each time. Just a message and then greeted with options to what I want, as it knows who I am by my number.
Visited February 2024
Review titled Novum Health Partnership
Replied on 08 April 2024
Dear Patient Many thanks for taking the time to write in with such positive feedback relating to our ChatDoc service. We have recently moved to a new platform called AccuRx which can be found on your NHS App we think will be just as responsive for our patients. Even if you do not have the NHS App you can go to our website and fill in the form online. We are aware that not all of patients are able to use this form of communication and our receptionist can still be contacted via telephone or in person and they will be happy to complete the form on your behalf. Kind Regards Miss M Stewart Practice Manager
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Review titled New Chat Doc easy to use
Rated 4 stars out of 5
by Anonymous - Posted on 09 January 2024
I’ve never used the chat doc service before but it was a lot better than i was expecting. It was easy to use and all of the questions allowed me to give the necessary information. I got a reply from the gp service very quickly after using it and i would definitely want to use it again.
Visited January 2024
Review titled Novum Health Partnership
Replied on 08 April 2024
Dear Patient Many thanks for taking the time to write in with your positive comments about ChatDoc. We have now moved the AccuRx platform and I hope you find this service just as responsive. Kind Regards Miss M Stewart Practice Manager
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Review titled Yes Excellent surgery
Rated 5 stars out of 5
by Julius Ture - Posted on 02 May 2024
An excellent surgery and the staff are very encouraging. Even was able to get my medication and next door is the pharmacy
Visited January 2024
Review titled Novum Health Partnership
Replied on 23 May 2024
Dear Mr Ture Many thanks for your positive feedback. Your feedback will be shared with the practice staff. Kind Regards Miss M Stewart Practice Manager
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Review titled Chat doc
Rated 2 stars out of 5
by Anonymous - Posted on 19 January 2024
WhatsApp chat doc is in opinion is a complete disaster I've been trying to cancel an appointment & just can't get any reply
Visited January 2024
Review titled Novum Health Partnership
Replied on 08 April 2024
Dear Patient I am sorry that you found it difficult to cancel your recent appointment. You can always call and speak to a receptionist to cancel an appointment, the only thing our receptionist cannot do is book GP appointments on the telephone or at our reception desk. We are now using AccuRx platform and I do hope that you find this more responsive. Kind Regards Miss M Stewart Practice Manager
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Review titled New Chat Doc easy to use
Rated 4 stars out of 5
by Anonymous - Posted on 06 December 2023
So far I haven’t had any issue using the new chat doc service. I was at first quite apprehensive however it has been quite easy to use and I find I’m getting through for either a face to face appointment or even getting a call back much quicker than before.
Visited December 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Patient Thank you so much for sharing your positive experience of using ChatDoc. Kind Regards Miss M Stewart Practice Manager
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Review titled Always helpful and quick to respond
Rated 4 stars out of 5
by Anonymous - Posted on 15 December 2023
Always helpful and quick to respond. Staff have gone out of their way to support the rocky transition from one GP and pharmacy to another ! ( I moved from Hilly Fields medical centre after I moved house ) It was a nightmare rescued by one outstanding individual at your reception desk !!
Visited December 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Patient Thank you so much for sharing your positive experience of using ChatDoc. We are glad that a member of our reception team was able to make your recent GP move go smoothly. Kind Regards Miss M Stewart Practice Manager
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Review titled New Chat Doc Service - Quick to respond
Rated 4 stars out of 5
by Anonymous - Posted on 04 December 2023
To my surprise, I received a reply to my message very quickly. After I had a conversation with the doctor, he decided that I should be scheduled for a consultation.
Visited December 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Patient Thank you so much for sharing your positive experience of using ChatDoc. Kind Regards Miss M Stewart Practice Manager
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Review titled New Chat Doc Service is straightforward to use
Rated 4 stars out of 5
by Anonymous - Posted on 08 December 2023
I find using the chatdoc service straightforward. It takes less than 5 min to answer the initial questions. A person from the practice has always got back to me on the same day, usually very quickly. I have been able to arrange the tests I needed for myself, my husband has been able to get a face to face appointment for within a few days, my daughter got the appointment she needed same day. I've been able to organise a first contact physio appointment without needing to have a GP appointment first. I prefer chatdoc to waiting on hold to speak to reception, but I do feel there should always be an option to speak to reception for others who may face barriers to using a smartphone. I am grateful for the care my family is receiving at the practice. Thanks
Visited December 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Patient Thank you so much for sharing your positive experience of using ChatDoc. Kind Regards Miss M Stewart Practice Manager
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Review titled New Chat Doc - easy to use
Rated 3 stars out of 5
by Anonymous - Posted on 08 December 2023
The new Chat Doc was easy enough to use but I prefer the option to be able to go through actual people and make appointments.
Visited December 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Patient Thank you so much for sharing your positive experience of using ChatDoc. Kind Regards Miss M Stewart Practice Manager