Novum Health Partnership
The Primary Care Centre, Hawstead Road, Lewisham, London, Greater London, SE6 4JHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Extremely good medium of communication with Doctors
Rated 4 stars out of 5
by Joyce - Posted on 22 September 2023
This is an extremely good medium of communication with Doctors. It is especially useful for people who cannot afford to take time out of their working day for unnecessary appointments which can be dealt with over text messaging. If used well, you will find that naturally people with less serious cases will eventually opt to use this medium with more serious cases booking face 2 face appointments. A good initiative indeed.
Visited September 2023
Review titled Novum Health Partnership
Replied on 07 October 2023
Dear Joyce Thank you so much for your comments, the staff working on the pilot appreciate the feedback. Thank you once again. Kind Regards Miss M Stewart Practice Manager
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Review titled Very smooth and quick replies
Rated 5 stars out of 5
by Anonymous - Posted on 21 September 2023
I like the nhs gp whats app messaging very smooth and got reply very quickly. The doctors were also v person centered and helpful.
Visited September 2023
Review titled Novum Health Partnership
Replied on 07 October 2023
Dear Patient Thank you so much for taking the time to write in with your comments. The What's App pilot team appreciate the feedback. Thank you. Kind Regards Miss M Stewart Practice Manager
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Review titled Very quick via WhatsApp Service
Rated 5 stars out of 5
by Klodjana Shehu - Posted on 12 September 2023
Very quick answer through WhatsApp service Really happy with it
Visited September 2023
Review titled Novum Health Partnership
Replied on 14 September 2023
Dear Miss Shehu Thank you so much for taking the time to write in with such positive feedback for the new What's App service the practice is trying out. We hope that you will use this service again in the future if needed and inform other patients of your positive experience. Kind Regards Miss M Stewart Practice Manager
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Review titled I was very happy with this service
Rated 5 stars out of 5
by Richard Hall - Posted on 08 September 2023
I was very happy with this service. My queries were dealt with and resolved by the surgery quickly. I would definitely recommend to others.
Visited September 2023
Review titled Novum Health Partnership
Replied on 14 September 2023
Dear Mr Hall Thank you so much for taking the time to write in with such positive feedback. We have started using a new What's App service and patient should notice an even faster resolution of there query. We hope that you will use this service again in the future if needed and inform other patients of your positive experience. Kind Regards Miss M Stewart Practice Manager
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Review titled I think the receptionist didn't know
Rated 1 star out of 5
by Adriana - Posted on 10 May 2023
on the website here you can see that they accept patients from outside the area, you fill in online and when you arrive with the documents that you are not in the coverage area, I don't know what area they have, I am a 10-minute walk from them. very disappointing
Visited May 2023
Review titled Novum Health Partnership
Replied on 14 September 2023
Dear Patient Many thanks for your comments regarding the registration process. I am sorry that our catchment area is not clearly explained and you had a wasted trip to the practice. We will be looking at this area and making changes as necessary. Please accept my apologies on behalf of the practice. Kind Regards Miss M Stewart Practice Manager
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Review titled Great service across the practice
Rated 5 stars out of 5
by Paul McFadyen - Posted on 29 March 2023
I have been a patient at this practice for about four weeks. I have found every member of staff in reception, the clinical team and the GP's to be kind, helpful and interested in my welfare. The practice has also been exceptionally proactive in helping me secure an appointment in one of the GP's specialist clinics. Thankyou!
Visited March 2023
Review titled Novum Health Partnership
Replied on 14 September 2023
Dear Mr McFadyen Thank you so much for taking the time to write in with such positive feedback for the new What's App service the practice is trying out. We hope that you will use this service again in the future if needed and inform other patients of your positive experience. Kind Regards Miss M Stewart Practice Manager
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Review titled Unable to get an appointment
Rated 2 stars out of 5
by Michael Harriman - Posted on 20 March 2023
Popped in last week to make an appointment. Told I could only do so by telephone at 08.00 or 13.00. The phone has now been ringing for over an hour.
Visited March 2023
Review titled Novum Health Partnership
Replied on 14 September 2023
Dear Mr Harriman Thank you for taking the time to write in with your comments. We have recently introduced a new What's App service the practice is trying out. We hope that you will use this service again in the future and this time your experience will be more positive one. Kind Regards Miss M Stewart Practice Manager
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Review titled Nice receptionist
Rated 3 stars out of 5
by Rushey green patient - Posted on 20 February 2023
Spoke to a lovely receptionist today , she was extremely helpful. Normally some of the receptionist can be quite rude, but this particular receptionist was lovely. I wish I could mention her name however the website permits me from doing so.
Visited February 2023
Review titled Novum Health Partnership
Replied on 21 February 2023
Dear Patient Thank you on behalf of the staff at Novum Health Partnership, for taking the time to write in with such positive feedback for our staff. This has been shared with the whole practice. Yours sincerely Miss M Stewart Practice Manager
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Review titled I am feeling frustrated to make an appointment.
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2023
I've been calling to make an appointment for 2 days, then the phone keeps ringing for 1 hour. I had a lot of patience on the phone, but no one answers, and when they do they say it's full and they don't have a family doctor's appointment anymore (my daughter was born 4 weeks ago and needs to be seen by a family doctor on the recommendation of the midwife) I went to the reception station and the receptionist said she needed to call to make an appointment. So this is frustrating because I need my doctor to examine me and my daughter. I am feeling frustrated and disappointed with the service at this clinic.
Visited February 2023
Review titled Novum Health Partnership
Replied on 21 February 2023
Dear Patient I am sorry that you have found difficult to get through on our telephone lines and I knowledge that at particular times of the day we experience an increased volume of calls ie: 8am and 1pm, outside of these times the wait may be long but not as long as 1 hour. Have you downloaded the NHS app as you are able to book appointments via this as well as using patient online access, if you would like register for any of these and please come into our reception desk and a member of the reception team will be happy to assist you. Yours sincerely Miss M Stewart Practice Manager
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Review titled Really bad service
Rated 2 stars out of 5
by Anonymous - Posted on 01 March 2023
Whenever I call to book an appointment the phone just rings it’s absolutely absurd No one picks up. I’ve tried switching phones still no answer the problem is not on my end health is important not being able to book an appointment is a serious issue
Visited February 2023
Review titled Novum Health Partnership
Replied on 14 September 2023
Dear Patient We were sorry to receive your comments regarding the difficulties you experienced when trying to get through on our telephone line. Our staff our here and answering calls but we have more calls coming into the practice than I have reception staff. We will soon be launching a new What's App service which hope will eliminate the need to call the practice. Again my sincere apologies for the problems you experienced. Kind Regards Miss M Stewart Practice Manager