Novum Health Partnership
The Primary Care Centre, Hawstead Road, Lewisham, London, Greater London, SE6 4JHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Feel more independent using the new chat doc service
Rated 4 stars out of 5
by Lianne Hemblade-Harvey - Posted on 16 October 2023
I find it easy and much better for me as I am partially deaf in both ears and struggle to do it honestly calls I feel more independent using this service Although I feel for those who don’t have WhatsApp and can’t use this service especially those elder generation
Visited October 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Lianne Thank you for sharing your experience of using ChatDoc. Please note our receptionists are still on hand to help our patients who do not have What's App and who contact the practice via the phone. Kind Regards Miss M Stewart Practice Manager
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Review titled Chat doc is brilliant
Rated 4 stars out of 5
by Hannah Lewis - Posted on 16 October 2023
I think it’s brilliant. So much more convenient than trying to ring and waiting to get through. Helpful response received quickly.
Visited October 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Hannah Thank you for taking the time to share your experience of using ChatDoc. Kind Regards Miss M Stewart Practice Manager
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Review titled New Chat doc service - easy to use
Rated 5 stars out of 5
by Simon Hayes - Posted on 31 October 2023
It’s easy to use, though the automated part of it seems long winded but once you are texting a real person I find it great.
Visited October 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Simon Many thanks for taking to time to share you positive experience using ChatDoc. Kind Regards Miss M Stewart Practice Manager
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Review titled I'd be happy to use again
Rated 4 stars out of 5
by Barbara Limon - Posted on 17 October 2023
Because I had a relatively straightforward issue it worked well for me, not sure how well it would be if you were less sure re your symptoms. I liked the fact that I was given the name of someone who was responding to my messages. I'd be happy to use it again.
Visited October 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Barbara Many thanks for sharing your positive experience of using ChatDoc. Kind Regards Miss M Stewart Practice Manager
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Review titled Virtual assistant on WhatsApp - Game Changer
Rated 5 stars out of 5
by Donna - Posted on 25 September 2023
The staff at Novum Health Hawstead Rd are very pleasant however the switchboard and getting through to book an appt in peak times is not at all. I was asked today to use their new chat doc virtual assistant on WhatsApp I was a little sceptical but it truly was a game changer for me. Its very easy to use with clear questions and instructions and even better, does not take hours waiting on the phone. Literally within an hour I had an appt booked for me, and that would have probably been quicker if I had replied faster. Definitely recommend anyone to use this service, it takes the stress and disappointment out of calling the switchboard.
Visited September 2023
Review titled Novum Health Partnership
Replied on 07 October 2023
Dear Donna Thank you so much for your comments. We hope that by other patients viewing such positive feedback this will put there mind at ease using the new service. Many thanks once again. Kind Regards Miss M Stewart Practice Manager
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Review titled Quick and Easy to use
Rated 3 stars out of 5
by Julia H - Posted on 20 September 2023
It was quick and easy to use however I'm not sure how easy it will be to get an appointment when many patients are using the app
Visited September 2023
Review titled Novum Health Partnership
Replied on 07 October 2023
Dear Julia Thank you so much for you comments about the new What's App service. We are happy to receive such positive feedback. Kind Regards Miss M Stewart Practice Manager
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Review titled Chat system on WhatsApp easy and quick
Rated 4 stars out of 5
by Anonymous - Posted on 14 September 2023
The GPs I have seen here are kind and helpful, with more appointments available lately which has been great. The chat bot system on WhatsApp was an easy and quick way to receive my blood tests results - a clinician responded within 10 minutes.
Visited September 2023
Review titled Novum Health Partnership
Replied on 07 October 2023
Dear Patient Thank you very much for taking the time to write in with your comments relating to the new What's App service. Your comments are appreciated. Kind Regards Miss M Stewart Practice Manager
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Review titled Whats App service quicker and easier
Rated 3 stars out of 5
by Anonymous - Posted on 19 September 2023
I find it difficult most of the time to get appointments but I like the WhatsApp service. It’s quicker and easier.
Visited September 2023
Review titled Novum Health Partnership
Replied on 07 October 2023
Dear Patient Thank you for your comments as to how quick and easy you find the new What's App service. Kind Regards Miss M Stewart Practice Manager
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Review titled The WhatsApp service for me worked really well
Rated 4 stars out of 5
by Amanda Frost - Posted on 26 September 2023
The reason I have not contacted the GP prior to this was the thought of 'ringing at 8am', waiting in a long queue only to be told no appointments by the time you get through. The ease of sending a WhatsApp message to have my query answered very quickly and completely was more than satisfactory. Ringing at 8am is very difficult if you work and that system is very frustrating. The WhatsApp service for me worked really well but as with any system, there can't just be 'one size fits all' and won't suit everyone. It would have been useful to know about this service by texting all the patients as I found out by default and maybe would have been in touch sooner
Visited September 2023
Review titled Novum Health Partnership
Replied on 07 October 2023
Dear Amanda Thank you for taking the time to feedback your positive comments about the new What's App service. The we are glad to hear that these changes have made a difference to you. The service was started as a pilot in September we did not want to inform all our patients until we were sure that the staff, clinicians and the patients who were part of the pilot were happy with using the service. Kind Regards Miss M Stewart Practice Manager
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Review titled WhatsApp virtual Assistant - seamless and smooth
Rated 5 stars out of 5
by Thomas Devlin - Posted on 25 September 2023
Use of the WhatsApp Virtual Assistant is a seamless and smooth method of contacting the Practice. Your response has been prompt and efficient and it avoids the scenario of multiple phone calls in an attempt to secure an appointment.
Visited September 2023
Review titled Novum Health Partnership
Replied on 07 October 2023
Dear Thomas We appreciate you taking the time to write in with your positive feedback after using the new What's App service. Thank you. Kind Regards Miss M Stewart Practice Manager