Oak Lodge Medical Centre
234 Burnt Oak Broadway, Edgware, Middlesex, HA8 0APContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Oak Lodge Medical Centre.
Reviews
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Review titled Good service at Oak Lodge medical centre
Rated 5 stars out of 5
by Clayton whitcomb - Posted on 14 June 2023
X-rays and blood tests were arranged quickly. Results came back within a week. I was able to make an appointment for feedback on results, very clearly and explained concisely, did not rush with a very polite manner. I felt very reassured. Thank you.
Visited June 2023
Review titled Oak Lodge Medical Centre
Replied on 15 December 2023
Dear Clayton, thank you for taking the time to share your experience with our services. We're pleased to hear that your X-rays and blood tests were arranged promptly, and the results were communicated to you efficiently. If you have any more feedback or if there's anything else we can help you with, please feel free to reach out.
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Review titled Helpful doctor
Rated 5 stars out of 5
by F ALI - Posted on 26 May 2023
I saw one of the doctors to discuss my care and review my medication, I found him empathic and proactive. He listened to my concerns and did what he could to help. Thank you to all the hard working staff at this surgery, keep up the great work!
Visited May 2023
Review titled Oak Lodge Medical Centre
Replied on 15 December 2023
Dear F Ali, thank you for your kind words and positive feedback. We're delighted to hear that your experience with our doctor was empathetic and proactive. Our team is dedicated to providing the best possible care, and your appreciation is truly motivating. If you ever have more feedback or specific suggestions, please don't hesitate to share. We value your trust in our services, and we look forward to continuing to support your healthcare needs.
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Review titled Very nice practice
Rated 4 stars out of 5
by Anonymous - Posted on 23 May 2023
I had been taken care with my problems and referred accordingly. I had chronic back problems and it was resolved by practice doctors.
Visited May 2023
Review titled Oak Lodge Medical Centre
Replied on 15 December 2023
We're pleased to hear that your chronic back problems were successfully addressed by our doctors. Providing effective care and resolving health issues is our primary goal, and we appreciate your positive feedback. If you have any further concerns or if there's anything else we can help you with, please feel free to reach out.
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Review titled Attentive doctors
Rated 4 stars out of 5
by Tripti - Posted on 09 May 2023
I was dealt with pretty quick and was the doctor quickly got my referral papers printed so I could make the appointment before the hospital closed.
Visited May 2023
Review titled Oak Lodge Medical Centre
Replied on 15 December 2023
Dear Tripti, thank you for sharing your positive experience with us. We're glad to hear that you received prompt and efficient service, and that your referral papers were quickly provided to facilitate your appointment scheduling. Our team is committed to providing timely and helpful care. If you have any further feedback or if there's anything else we can help you with, please don't hesitate to let us know.
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Review titled Modern practice
Rated 4 stars out of 5
by Anonymous - Posted on 06 October 2023
The doctors, nurses and physiotherapist were professional and courteous. They need to look into their answering service. There is a very long delay before you can get an appointment. Some of the receptionists appear unsure of how to proceed and can sometimes be unpleasant.
Visited May 2023
Review titled Oak Lodge Medical Centre
Replied on 15 December 2023
Thank you for taking the time to share your feedback. We appreciate your positive remarks about our medical staff. We understand your concerns about the answering service and appointment delays. We are actively working to improve our systems to provide a more efficient and timely service. Regarding receptionist interactions, we take this seriously and will address the issue through additional training to ensure a consistently positive experience for all patients. Your input is valuable, and we're committed to enhancing your experience with our practice. If you have any specific suggestions or concerns, please feel free to share them.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 March 2023
Managed to get the same day appointment, doctor was great to see again who listened as always and advised on next step to my issue/query
Visited March 2023
Review titled Oak Lodge Medical Centre
Replied on 03 May 2023
Many thanks for such positive review. It is good to hear you were able to access the service but also felt listened to and therefore had a positive patient experience.
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Review titled Great doctor and staff
Rated 4 stars out of 5
by Merle Divinagracia - Posted on 16 March 2023
The Doctor listens carefully with my concerns. He always takes his time. I'm greatful to have an amazing Doctors in the Practice and all staff.
Visited March 2023
Review titled Oak Lodge Medical Centre
Replied on 03 May 2023
Your feedback is most welcome. We have shared it with the team as it is important they are aware that they are appreciated for providing good care.
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Review titled Do not register
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2023
A previous doctor I spoke to a year back was most helpful. Though my most recent experience when I am at what I feel an all time low, with no support and the Doctor I spoke to spoke to me like I am a child at School with a lecture, despite suffering from severe mental health issues I am hoping to move away from Hamilton in the future, and of course change GP
Visited February 2023
Review titled Oak Lodge Medical Centre
Replied on 03 May 2023
We are sorry to hear you had a poor experience. You refer to Hamilton and we suspect you are referring to another surgery with the same name in a different area, and this review was for them.
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Review titled Professional and Caring
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2023
The Doctors and reception team are always helpful, professional and caring. Most days you can get same day appointments.
Visited February 2023
Review titled Oak Lodge Medical Centre
Replied on 03 May 2023
We appreciate the wonderful feedback and have shared this with our team. At a time when we are experiencing such high demand for our services, positive feedback is so welcome to our team.
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Review titled Really helpful in my distress.
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2023
Having called yesterday in extreme distress due to a reaction to a new medication and a flare of an extremely painful condition I was made to feel completely at ease. The Dr called me back within 10 minutes and was really patient as I tried to talk through the pain and distress. They helped me by sorting my new meds and set things in motion to further investigate why this was happening so severely. I have never had a problem with this service and they also were a great service to my dad his entire life. Their care and compassion to myself and family when distressed and unwell has been brilliant and I can't fault them. Yes, sometimes reception staff can be a little snippy when they answer but I can only imagine the stress that they are under each day. All in all I appreciate how this service has dealt with my many health issues and I am thankful to them for their care.
Visited February 2023
Review titled Oak Lodge Medical Centre
Replied on 03 May 2023
Thank you for your feedback, which reflects a history of long term provision of care to your father and subsequently you. It is much appreciated by the team. Indeed the NHS finds itself challenged to manage the demand and positive feedback such as this is so helpful for team morale.