Oak Lodge Medical Centre
234 Burnt Oak Broadway, Edgware, Middlesex, HA8 0APContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Oak Lodge Medical Centre.
Reviews
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Review titled Very courteous and knowledgeable
Rated 5 stars out of 5
by Donna - Posted on 03 March 2023
The doctor was thorough, answered my questions, and offered me a pneumonia vaccine, which I didn’t know existed. Above all, he took me seriously and acted accordingly.
Visited February 2023
Review titled Oak Lodge Medical Centre
Replied on 03 May 2023
We really appreciate your feedback and am delighted you had such a good experience. We recognise from your comments we will need to promote our services to raise awareness.
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Review titled Exceedingly pleased today
Rated 5 stars out of 5
by Cyril - Posted on 20 February 2023
Got up early to get an appointment, could not log into my usual NHS site, but accessed it via Patient Access and within a couple of minutes, had obtained an appointment. Saw the GP, who asked numerous questions until she understood my history; cross-checked it with me, relayed her understanding back, whilst she made notes on her computer. Arranged a hospital bone density check; changed my medication; notifying my pharmacy immediately. Also asked me to suspend one medication, until she received the result of the hospital test. Advised me to keep a record of my blood pressure and a diary of all the Foods and drink I consume, and recommended changes to my Dairy diet. Finally made another appointment for me to see her in Two weeks time. I immediately went to my pharmacy, who had just received her notification of my change in medication, and collected it. All in all, a superb visit, better than expected.
Visited February 2023
Review titled Oak Lodge Medical Centre
Replied on 03 May 2023
Thank you for taking the time to share your positive experience when using our services and particularly our online service. The Practice are adopting more digital systems to try and help manage patient care in an efficient and timely manner. Your example demonstrates the positive result we can achieve.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2023
Oak Lodge medical Centre is a good place to go for medical treatment. Services at the reception was good. Finally the Doctor I met was very patient, he listened to me and took care of me and prescribed my medication without wasting much time.
Visited February 2023
Review titled Oak Lodge Medical Centre
Replied on 03 May 2023
Thank you for your feedback, it is most welcome. All feedback is received positively and we have shared it with the team.
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Review titled Excellent practice.
Rated 5 stars out of 5
by Morris Okeke - Posted on 24 February 2023
From the reception to the nurses and doctors very helpful and am assured they know their jobs. I always feel am in good hands.
Visited February 2023
Review titled Oak Lodge Medical Centre
Replied on 03 May 2023
Thank you so much for taking the time to feedback on your experience with our Practice team. Your comments have been shared and are very welcome.
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Review titled Worst GP Ever
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2023
This GP is the worst experience I’ve ever dealt with - it’s impossible to get an appointment -they leave you in the queue for hours on end with no answer when calling - they’re incredibly rude and have absolutely no urgency, which is staggering giving their sector. There’s not enough explicits in the world to describe this service.
Visited February 2023
Review titled Oak Lodge Medical Centre
Replied on 03 May 2023
We are sorry to hear that you had difficulty accessing our services . We have various ways to access our services, online booking, e-consult options via the website, Additionally, we offer evening and weekend appointments, through our Federation service. If you're unable to get an appointment with your GP, you may also want to consider visiting a walk-in centre or urgent care clinic. These facilities can often provide medical advice and treatment for minor illnesses and injuries and can be a good option if you're unable to get an appointment with your GP. We continually review our access to services and try to accommodate our patient’s needs. We are sorry you have had difficulty.
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Review titled Helpful, knowledgeable doctors
Rated 5 stars out of 5
by Grace England - Posted on 20 February 2023
Have had great help and advice during my menopause. Has made an amazing difference. Staff are very helpful, even though it is always very busy. Thank you
Visited February 2023
Review titled Oak Lodge Medical Centre
Replied on 03 May 2023
We are really pleased to hear your are so satisfied with the care you have been receiving. We have fed your comments back to the team and this so welcome as you rightly acknowledge how busy we are.
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Review titled General
Rated 4 stars out of 5
by Anonymous - Posted on 14 February 2023
The doctor was very patient and walked me through every possible solution, she went to the extent of researching information that she felt would be appropriate. She also had to inquire if other procedure could be done by a specialist as there were complications
Visited February 2023
Review titled Oak Lodge Medical Centre
Replied on 03 May 2023
Thank you for the feedback and we are pleased you had such a positive experience. It is most important that the patient understands their conditions and management plan. The team appreciates your comments.
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Review titled Great practice
Rated 5 stars out of 5
by Frederick Jackson - Posted on 25 July 2024
Like the way am spoken to any time l attend an appointment.And updating me by sending me massages on my phone.
Visited January 2023
Review titled Oak Lodge Medical Centre
Replied on 09 August 2024
Dear Frederick Jackson, Thank you for your positive review. We are glad to hear that you appreciate the way you are spoken to during your appointments and the updates sent to your phone. Your feedback is greatly valued. Best regards, Management Team Oak Lodge Medical Centre
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Review titled Worse Practice
Rated 1 star out of 5
by Monalisa - Posted on 12 December 2022
It's been four months that I am struggling with my asthma and couldn't see a doctor and couldn't even call the practice. spent min 1hr on the line and was disconnected by the receptionist. I really don't know what to do.
Visited December 2022
Review titled Oak Lodge Medical Centre
Replied on 03 May 2023
We are sorry to hear that you had difficulty accessing our services . We have various ways to access our services, online booking, e-consult options via the website, Additionally, we offer evening and weekend appointments, through our Federation service. If you're unable to get an appointment with your GP, you may also want to consider visiting a walk-in centre or urgent care clinic. These facilities can often provide medical advice and treatment for minor illnesses and injuries and can be a good option if you're unable to get an appointment with your GP. We continually review our access to services and try to accommodate our patient’s needs. We are sorry you have had difficulty.
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Review titled Not a good experience
Rated 1 star out of 5
by Hilary Okwuokei - Posted on 29 December 2022
I previously wrote about staff being dismissive and unwilling to help at the practice, which has led to a two-year wait for a physiotherapy appointment. This platform refused to publish what I wrote stating that I “named members of staff or an NHS patient” which was not true because I only named the role of the person. But suddenly, the practice called me the same day to ask if I can come for the physiotherapy appointment. What I am not sure of is whether they were quickly informed by NHS to get me an appointment, because I have written a review to be published, or if it was just coincident. It is an awkward situation because it went from a practice that spoke disrespectfully to me earlier in the day when I called, to becoming very nice on the phone, asking if I can come for the appointment the next day. I have decided to seek other alternative treatments because I have lost confidence in the practice. The only sad side is that I work, and I pay my taxes. During a phone conversation in past, someone in the practice once told me that things are slow because the service is free, which I disputed because I pay tax every month.
Visited December 2022
Review titled Oak Lodge Medical Centre
Replied on 03 May 2023
We are sorry to hear that your original post had been refused, we did receive a notification with your feedback. As you posted with your name we were able to contact you and try and assist you. We introduced a new First contact Physio service and we offered this as an intervention to support you as the Physio wait is so long. We are sorry you decided to decline our offer.