Oaks Healthcare
26-30 London Road, Cowplain, Waterlooville, Hampshire, PO8 8DLContact details and opening times
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Reviews
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Review titled Awful and is getting worse
Rated 1 star out of 5
by Anonymous - Posted on 07 April 2024
My family and I have been with this surgery for many years. Since Covid it’s really gone downhill and impossible to get past the receptionist unless an absolute emergency. No routine appointments allowed and always advised to call up at 8am (even if you require a routine appointment) however the lines are so full you can’t even get through to the automated service. I did attend the surgery in person to book an appointment and advised they can only be booked over the phone. If you were to actually see a DR treatment is good however it’s impossible to get past reception and always advised to attend an and e or minor injuries. There is no possible way to be able to get a future appointment for something that is not urgent, which is a huge issue eg I was not able to get an appointment for mild stomach pain which turned into appendicitis ending up in hospital. I think policies need to change for doctors to make judgement on appointments and not receptionist and for routine appointments to be booked into the future instead of being advised to try your luck at 8am every day.
Visited March 2024
Oaks Healthcare has not yet replied.
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Review titled Medium
Rated 4 stars out of 5
by Derek Woofgone - Posted on 29 April 2024
The receptionists are the worst, they to me seem to control everything, if you want a Doctor then forget it! Nurses seem to helpful and give you helpful advice! My wife was taken ill one morning, and phoned the practice, only to be told to phone 111, which she did, only helpful thing was 111 phoned the surgery ond told the duty Dr to Phone her, Why does it have to take 111 to get through, this is appalling Behaviour, all I can say whoever takes over from the present Conservative Party, I sincerely hope they make some Improvement to the NHS, As the present bunch hasn’t bothered and let it go! The premises are brilliant, but there isn’t enough GPS, And sadly it’s all gone down badly.
Visited February 2024
Oaks Healthcare has not yet replied.
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Review titled Very poor service
Rated 1 star out of 5
by Grahamsmith - Posted on 13 February 2024
Have been trying for a number of weeks to get an appointment ,can only book one over phone between 8am-10am ,nearly always engaged got through once to be told my Dr, who is only available two days a week was on call so not available ,asked for another Dr but told no other Dr available to deal with a man my age (64) and once was told no appointments left. Tried econsult but as soon as you pick an illness it shuts you down and won't except anything until next day ,does the same next day and the next, receptionists are very unhelpful and don't seem to care .please advise how do you get to see a Dr .was so much better with walk in appointments, that was what made you better than the rest ,now you are so big no one seems to care
Visited February 2024
Oaks Healthcare has not yet replied.
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Review titled Appointment system is unworkable not fit for purpurs
Rated 1 star out of 5
by Craig - Posted on 22 February 2024
I have been trying for a couple of weeks now to get an appointment, Phone up at 8am on Phone for a minimum 45 minutes,Only to get through and told there are none left,This is not good enough how do you get to see a doctor i cant phone at 8am due to work!!!! This is unworkable and needs to change quickly.
Visited February 2024
Oaks Healthcare has not yet replied.
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Review titled Terrible phones,once again
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2024
Phoned reference blood tests. The usual option was to select a number for blood tests. This has disappeared. I hang on for the usual lengthy wait. After more than 8 mins the first announcement that I am 11 in the queue. After 16 mins I am at caller 4. 23 mins, caller number 1. 27 mins answered. This is typical. Does The Oaks actually care about service and if so how ?
Visited January 2024
Review titled Oaks Healthcare
Replied on 25 January 2024
I apologise that you have experienced a longer than usual wait to speak to a member of our reception team; we are currently in the process of recruiting and training new members of the reception team, which can sometimes impact the time taken to answer incoming telephone enquiries as they are supported by their colleagues. We are experiencing a significant rise in incoming telephone enquiries, particularly during the morning period, and are seeing an increase in our service usage, as are most other primary and secondary care NHS providers in the local area. We are working hard to ensure that we answer any incoming queries as efficiently and safely as possible, and providing patients with the best care we have to offer based on the resources and capacity we have available. Operations Manager
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Review titled practice
Rated 3 stars out of 5
by shaunoconnor - Posted on 15 December 2023
since last review have had 2 more things done plus 1 phone call back have been as good as gold have got 2 more to go see what happens then
Visited December 2023
Oaks Healthcare has not yet replied.
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Review titled rubbish
Rated 1 star out of 5
by shaun oconnor - Posted on 05 December 2023
been there 69 years tryed to get appoitment to see doctor told to phone in morning told them work nights got told dont know what to then said phone 111 rarely see doctors second time had problemhave new doctor dont know how long see been there as never seen since becoming oaks have gone right down hill
Visited December 2023
Review titled Oaks Healthcare
Replied on 13 December 2023
Dear Mr O’Connor, Thank you for taking the time to raise your concerns to the Practice; I am very sorry to hear that you have had difficulty in accessing an appointment with your GP Please can you forward your details to the Practice, with the time and date of your encounter, and the telephone number you contacted the Practice on, so that I may investigate this further. Kind regards Emily Green Operations Manager
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Review titled Terrible reception staff
Rated 1 star out of 5
by samantha pace - Posted on 14 November 2023
Tried to get some medical advice as I have a lump appeared on my back would have accepted a phone call (i don't expect to much like an actual doctor) no chance of anything very rude receptionist who put the phone down in the end !!!! Just not good enough i dont use the doctors hardly ever when i tried to be trested this way leaves a a bad taste will try and else where.
Visited November 2023
Review titled Oaks Healthcare
Replied on 06 December 2023
Dear Ms Pace, Thank you for taking the time to raise the comments below to our attention; we strongly encourage all forms of feedback from our patients with regards to the service we provide, so we can continue to make adjustments and improvements where possible. Having reviewed our telephone records, on contacting the Practice one of our reception team advised that we had unfortunately reached our safe capacity limit for that day and were unable to offer an appointment to review your symptoms. I note that the member of staff advised you to contact the Practice tomorrow morning to obtain an appointment, or to attend a local walk-in centre if you felt that your symptoms required sooner review. She further provided worsening advice, directing you the out of hours service should you experience any change or worsening of symptoms outside of Practice hours. The receptionist that spoke to you can clearly be heard saying goodbye before disconnecting the call. I can only apologise that we were unable to provide any further assistance at the time of your call, but strongly encourage you to contact the Practice again via telephone if you require any further support. Operations Manager
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Review titled Appointments for Covid booster
Rated 1 star out of 5
by Anonymous - Posted on 17 September 2023
Once again this practice goofs up. Text message received to book an appointment for a Covid booster jab. Only you can't as 'No appointments are available'. Where does this leave patients ? No doubt a response will be received either defending or stating there has been a problem. Never a response acknowledging their shortcomings and seeking to address them. It really is very poor.
Visited September 2023
Review titled Oaks Healthcare
Replied on 27 September 2023
“Thank you for your comment. It is a valid point and one that is challenging many local practices, as demand for vaccination has been stronger than anticipated this autumn. We trust the information below explains a bit more about the clinics, about the additional work that is going on, and the alternative options available. There is also a request for patients who book an appointment and then find they aren’t able to attend, to please cancel that appointment to save wasting that slot. Covid vaccinations (unlike flus), are organised by Havant &Waterlooville Primary Care Network (PCN), the organisation that Oaks Healthcare, along with four other local practices belongs to, and also by many local pharmacies, which are able to be more flexible with appointment dates (weekdays not just weekends). The PCN worked with practices to establish what clinics were required for the Autumn season, being mindful of other patient services (not just vaccinations) that practices and the PCN needed to provide. When these initial clinics booked as quickly as they did, the PCN was asked to staff core clinics, which it has done and is continuing to do. One of the challenges is securing staff to work in the clinics, but we know they are tapping into as wide a pool as they can. When new clinics come on board they are immediately added to the system behind the text booking link. With regard to current appointment availability, when the invitation prompting patients to book a vaccination is sent from the practice’s clinical record system, that is only linked to the PCN clinic dates, not the pharmacy availability also. The message with the invitation to book should also indicate that patients can find available clinics by logging onto the NHS website (Book, cancel or change a COVID-19 vaccination appointment - NHS (www.nhs.uk) or by telephoning 119. Oaks Healthcare, Havant & Waterlooville PCN and our other local practice colleagues hope that between ourselves and the local pharmacies, patients can get a Covid vaccination at a time to suit them. We would wish to reassure eligible patients who are housebound and those living in older age care or nursing homes, that the PCN is arranging Covid vaccinations for all those who wish to have it.”
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Review titled Poor service
Rated 1 star out of 5
by John Duckenfield - Posted on 19 March 2024
Appointments seem to be non existent. If and when you do get through the advice seems to be call 111 or 999. There seems to be a generally unhelpful attitude which isn't very good when you are feeling unwell. It was far better when we had walk in Appointments and GP's actually saw you face to face. The place is always empty when it used to be busy. It was far better when it was Cowplain family practice but since merging with the Oaks and also since Covid things have deteriorated.
Visited August 2023
Oaks Healthcare has not yet replied.