Oaks Healthcare
26-30 London Road, Cowplain, Waterlooville, Hampshire, PO8 8DLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled unprofessional and rude
Rated 2 stars out of 5
by Anonymous - Posted on 14 July 2023
I have given up trying to get an appointment to actually see a Dr. My allocated Dr has over the last 3 years changed 3 times and I never saw any of them. Their frustrating telephone system leaves much to be desired and having to listen for 2 minutes of recorded message it then takes an absolute age to speak to a human being if at all possible. Having just tried to get some blood test results and explaining that it wasn't possible to ring in-between the allocated hours of 11am and 3pm because of work commitments I was told "yeah whatever". How unprofessional. That's it for me I will be changing to another practice.
Visited July 2023
Review titled Oaks Healthcare
Replied on 02 August 2023
Thank you for taking the time to forward your feedback regarding Oaks Healthcare. Unfortunately, as you have marked yourself as anonymous, I am unable to investigate the issues you have raised with regards to your registered GP having changed three times over the last year, and your negative interaction with one of our call handlers. If you would like to forward your details so that I may verify the above information, please do not hesitate to contact us at hiowicb-hsi.oakshealthcare@nhs.net With regards to our telephone message, several patients have raised similar feedback about the length of our telephone message, and we are currently in the process of reviewing our telephone provider so that we may provide an updated, shortened message. Thank you. Oaks Healthcare Operations Manager
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Review titled It was
Rated 3 stars out of 5
by Anonymous - Posted on 09 April 2024
On the whole you need to be very patient, the service needs improvement, Very few doctors, But we hear of this everywhere, I hear of some surgeries have an email system, where you can leave your request, and your Gp would respond, couldn’t this happen here Myself last week Friday had a text message please phone your Gp next week, so yesterday afternoon I phoned, but told very abruptly Told “you must ring back tomorrow “ and certainly was not very helpful, however I done as asked, and a very polite receptionist this morning, and politely said your GP will ring you back, which they did, the problem is firstly trying to get through the receptionist that seems to bar you! It could really be a first class Gp service given the right staff, the receptionist needs to be polite and compassionate And take on board, this person is needing help! Not to treat patience as a nuisance, We don’t mean too, It’s because we need some help in some ways, you ask for a prescription you get treated as it’s costing us more money, I’ve read a lot of the reveiws, I can fully understand the frustration it is, I am running my own business, I have to be very careful how I respond, I’ve always been taught, “just be polite and be nice to the customer look at as if they are always right, even if they are not Try your best to be helpful in every situation, I appreciate your short of Gp, but some health practioner I am sure could help with some medical a£vice!
Visited April 2023
Oaks Healthcare has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Jenny - Posted on 14 March 2023
We joined the practice in October 2022 and we are extremely impressed with the service that we have received. Everyone is so friendly and helpful. Tests were carried out, hospital appointments arranged etc. Cant fault them at all. One suggestion, perhaps employ another blood test person to take the pressure off those already there and make more appointments available.
Visited March 2023
Review titled Oaks Healthcare
Replied on 16 March 2023
Thank you Jenny for your lovely feedback on your experience you have recently had at the surgery. This will be shared with the team.
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Review titled A sad state of affairs, a deteriorating service
Rated 2 stars out of 5
by Anonymous - Posted on 08 March 2023
What was a lovely family practice has deteriorated since it merged becoming part of Oaks surgery. If you were lucky enough to see same staff it was okay. During some one to one GP consultations a knock on the door and another doctor just walks in! No thought or apology to privacy and dignity of patient. GP retires, no communication until six weeks after the GP has left. Extremely poor practice, where support is given to patients on their mental and physical well being. The friendly supportive touch has gone. It is now impossible to book a face to face appointment, there are times when that is needed. A sad state of affairs for a GP service that to many was outstanding.
Visited February 2023
Review titled Oaks Healthcare
Replied on 15 March 2023
Thank you for your valued feedback on your recent experience on the service you have received at Oaks Healthcare. It is always difficult for us to investigate the situation when you have remained anonymous. However, we would like to point out that when Dr Stanley retired from the practice the communication notifying patients that she was retiring was to be made public on her last working day at her own request. Face to Face appointments are made at the discretion of the clinician and if they feel that a patient needs to be seen face to face they will then invite the patient in at that point. In order for us to investigate your feedback please contact the surgery via our email address hiowicb-hsi.oakshealthcare@nhs.net with your patient information.
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Review titled let down
Rated 3 stars out of 5
by jackie - Posted on 06 January 2023
had very severe cramp on tuesday evening (dark)while walking back home park lane could not get any help and could not walk so phoned surgery three times phone no answer phoned 111 no answer took me 2 hours to get home (5 min walk) cant get appointment and no econsol to arange for call i know you are busy but i am terrified of it happening again
Visited January 2023
Review titled Oaks Healthcare
Replied on 11 January 2023
Thank you Jackie for your comments Please can you provide more details concerning your experience, which will then enable us to investigate this in more detail. The surgery email address is:- hiowicb-hsi.oakshealthcare@nhs.net If you still require our services for your medical problem, please call the surgery between 8.00 - 10.00 on the days when your GP is on duty for a telephone consultation with them. Thank you.
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Review titled Abuse. Why?
Rated 1 star out of 5
by Anonymous - Posted on 21 January 2023
It’s no wonder this practice complains of abuse. They really need to ask themselves why. Requests for an appt? It doesn’t happen! 3 telephone calls and a visit and no nearer achieving my objective! Promises to call you back. It doesn’t happen! Requests for a manager to call you back. It doesn’t happen! When you get hold of the person who promised to call you back “oh I passed that to someone else”. No accountability whatsoever, a receptionist who obviously doesn’t even want to be there. In my 20 minute wait to speak to reception I overheard 3 different and justifiable complaints! A truly shocking level of customer service that needs investigating by the governing body. If there was a genuine desire to resolve issues a manager would have already responded to my request for a call back.
Visited January 2023
Review titled Oaks Healthcare
Replied on 02 February 2023
Thank you for your comments, however, as you have remained anonymous we are unable to look into this. To enable us to investigate this please email the surgery hiowicb-hsi.oakshealthcare@nhs.net with your details. Thank you.
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Review titled Amazing surgery with lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 28 October 2022
Oaks healthcare has always provided me with the medical care I need or directed me to the right place. All of the receptionists are always friendly and helpful on every occasion I have spoken to them and the nurses work their socks off for us patients!!
Visited October 2022
Review titled Oaks Healthcare
Replied on 03 November 2022
Thank you for your comments on your recent experience at the surgery. These will be shared with the team at Oaks Healthcare
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Review titled A sympathetic approach
Rated 5 stars out of 5
by Sharrieann - Posted on 03 November 2022
Like many, I have a dislike of needles and blood tests. Requiring a blood test I was apprehensive but the nurse in the surgery was friendly, listened to my concerns (and had undoubtedly heard them thousands of times before), and treated me as an individual. We hear such negative press about GP Practices and while this was only a small 'procedure', I believe credit should be given.
Visited October 2022
Review titled Oaks Healthcare
Replied on 09 November 2022
Thank you Sharrieann for your comments on your recent visit to Oaks Healthcare. We are so pleased that we were able to make having a blood test a positive experience and that the nurse was able to re-sure you. Your comments will be passed onto the team at the surgery.