Oddfellows Hall & St Clements
Oddfellows Health Centre, Dell Road, Grays, Essex, RM17 5JYContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Oddfellows Hall & St Clements.
Reviews
-
Review titled Need more doctors like this one
Rated 4 stars out of 5
by Leya Pullen - Posted on 13 January 2025
Very person centered approach. Really polite and welcoming. I didn’t feel I was being rushed like I normally do so that put me at ease. Made sure I understood everything. I felt the Dr was very thorough everything and when I walked in she already knew why I was there instead of asking what’s the problem or how she could help and me re-explaining everything. Overall it’s been my best experience at the practice. Thank you!
Visited January 2025
Oddfellows Hall & St Clements has not yet replied.
-
Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2024
I completed an E-Consult and I received a same day appointment with a Doctor who referred me for ultrasound and endoscopy both appointment have come through within 1 week. Really happy with the service
Visited December 2024
Oddfellows Hall & St Clements has not yet replied.
-
Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2024
My experience with the administrative and clinical staff at this GP Surgery has always been good but at this this particular occasion the service was outstanding. I have submitted an e-consult for my daughter and I have received a call from clinical staff within a day and my daughter was seen face2face next day. I am very grateful for the support and care from staff at St Clements Health Centre.
Visited December 2024
Oddfellows Hall & St Clements has not yet replied.
-
Review titled E consult
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2024
Submitted Econsult and got seen straight away Reception staff are super helpful Very happy with the new system Doctor I saw was very caring
Visited December 2024
Oddfellows Hall & St Clements has not yet replied.
-
Review titled Great practice
Rated 5 stars out of 5
by Shona Aldridge - Posted on 04 December 2024
Thank you for all the nhs staff who have so kind to me in the last few days ....lump on my neck and high pressure
Visited December 2024
Oddfellows Hall & St Clements has not yet replied.
-
Review titled Amazing GP Practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2024
I recently had some health issues and wanted to share my positive experience with Oddfellows. Their new system for booking appointments is fantastic—no need to wait on hold over the phone. I simply filled out the consultation form during my lunch break, and it was incredibly convenient. To my surprise, I was contacted and seen the same day. The entire team deserves praise! The receptionists were very helpful, and the clinician I saw was not only caring but also extremely knowledgeable. They addressed my concerns and sorted everything out efficiently. Well done, Oddfellows team—thank you for providing such excellent care!
Visited November 2024
Oddfellows Hall & St Clements has not yet replied.
-
Review titled Disappointment
Rated 3 stars out of 5
by Martyn Waller - Posted on 25 June 2024
Hi, My Sister and myself {who have consent of my Mothers account} have been dealing with a very delicate matter involving My Mothers well being , i spoke to a receptionist the Morning of 25th June at 12.29pm to state that an impending appointment for the following day with me and my Sister in regards to my mother be made for between 9am and 2pm as i had an engagement after that period of time. The receptionist seemed very friendly and said that shouldn't be a problem and said that shortly when the times of the appointments for following day are handed out , they would call My Sister to confirm the appointment time. Yet at around 3pm they call My Mother to confirm of appointment time for following day when we specifically we told like we wanted to go through my Sister for herself and me to attend. After ringing the surgery at 15.08pm to try and change it so that me and my sister could attend like it should have been, the person i spoke with said we couldn't change it even though it was there mistake and my sister had been speaking for weeks to surgery to sort this out. It has put us in a spot with a very delicate situation involving my Mum and are really disappointed and dissatisfied with the overall service especially considering my recent dealings with them personally had been ok. More care and attention to these details in future needs to be taken over matters like this.
Visited June 2024
Review titled Oddfellows Hall & St Clements
Replied on 27 June 2024
Dear Mr Waller, Thank you for bringing this matter to our attention and sharing your concerns. We sincerely apologise for the mix-up regarding your appointment request for your mother, which has understandably caused frustration and inconvenience during such a delicate situation. We strive to provide excellent service and ensure that appointments are scheduled according to our patients' preferences. It is clear that we fell short in this instance, and for that, we are truly sorry. To address this issue and prevent similar occurrences in the future, we would like to invite you to book an appointment with patient liaison on our “Speak Up" sessions. This will give us an opportunity to understand your concerns in more detail and work together to find a resolution that meets your needs. Please contact us directly at to schedule an appointment for the "Speak Up" session or if there are any other specific arrangements you would like us to make regarding your mother's care. Again, we apologise for the inconvenience caused and appreciate your feedback. Your satisfaction and your mother's wellbeing are our top priorities, and we are committed to improving our processes to better serve you. Yours Sincerely, Luljeta Maliqi Practice Manager
-
Review titled Amazing receptionist
Rated 5 stars out of 5
by Mia - Posted on 05 April 2024
I have contacted the GP a lot recently for both myself and my children and every time I’ve called and spoken to a lovely receptionist, she has been extremely helpful, patient and overall just a really lovely person. It’s honestly a breath of fresh air to have a receptionist who is so kind, helpful and supportive. Having had a really tough few months with various health issues, having someone like her on the other end of the line has meant more to me than anyone could ever imagine. Thank you again 😊
Visited March 2024
Review titled Oddfellows Hall & St Clements
Replied on 27 June 2024
Dear Mia, Thank you so much for your wonderful review! We are thrilled to hear about your positive experiences with our receptionist. Providing compassionate and supportive care is at the heart of what we do, and we're delighted that our receptionist has made a difference during your health challenges. Your kind words mean a lot to us and motivate us to continue providing the highest level of service to our patients. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. Thank you once again for choosing our GP surgery. We're here to support you every step of the way. Yours sincerely, Luljeta Maliqi Practice Manager
-
Review titled My experience
Rated 5 stars out of 5
by Timothy H - Posted on 19 January 2024
Excellent communication skills. Pragmatic approach to interpretation and discussion of haematology results ref. pre-diabetes and appropriate diet. Appreciate your support whilst practicing self-care in recovery (AA).
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 27 June 2024
Dear Timothy, Thank you so much for your wonderful review! We are delighted to hear that you found our communication skills to be excellent and appreciated our pragmatic approach to interpreting your haematology results in relation to pre-diabetes and diet. Supporting you in your self-care journey during recovery is our priority, and we're grateful for the opportunity to assist you in achieving your health goals. If you have any further questions or need additional support, please do not hesitate to reach out to us. Your feedback motivates us to continue delivering high-quality care to all our patients. Yours sincerely, Luljeta Maliqi Practice Manager
-
Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2024
Saw a couple of members of staff in a couple of days, very polite and helpful and very good at their jobs. Felt I had recieved the best possible care
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 16 January 2024
Dear Patient, Thank you so much for your kind words and positive feedback! We're delighted to hear that you had such a positive experience with our staff and felt you received the best possible care. Your comments are truly uplifting, and I will be sure to share them with our dedicated team. Positive feedback like yours not only boosts staff morale but also reassures us that we are on the right track in providing excellent care. We are grateful for your trust in our services, and if you ever need assistance in the future, please don't hesitate to reach out. Your well-being is our top priority. Yours sincerely, Luljeta Maliqi Practice Manager