Oddfellows Hall & St Clements
Oddfellows Health Centre, Dell Road, Grays, Essex, RM17 5JYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 05 January 2024
I waited 55mins for my turn at surgery. And there was no doc at that time. Nurse had treated me instead of doc. Nurse was so nice. I was dizzey have a vertigo. She treated me well. But question is where is the Doctor?
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 16 January 2024
Dear Patient, I appreciate you taking the time to share your experience, and I'm sorry for the inconvenience you faced with the wait time. We apologise for the delay and any frustration it may have caused. While we strive to have clinicians available at all times, there are instances when they may be attending to emergencies or other patient needs. I understand your concern about the doctor's availability during your wait, and we're actively working to address these situations more efficiently. On a positive note, I'm glad to hear that the nurse provided excellent care and treated you well, despite the circumstances. Your kind words about the nurse's helpfulness are truly appreciated. We value your feedback and are committed to improving our services. If you have any further concerns or if there's anything specific, you'd like us to address, please feel free to reach out. We're here to ensure your experience with us is as positive as possible. Kind regards, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 1 star out of 5
by Rashda I - Posted on 12 January 2024
I was waiting fir a telephone appointment, when the dr did call it was 1.5 half ring and when i picked up the dr had hung up Dr need to understand some people dont have the phn glued to their hands and it take more then 1 ring to pick up
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 16 January 2024
Dear Rashda, I sincerely apologise for the inconvenience you faced during your recent telephone appointment. Your feedback is valuable, and I'm sorry to hear about the issue with the brief ringing duration. I understand the importance of accommodating different response times, and I will share your experience with our clinical team to address this matter. We appreciate your patience and want to ensure that our services meet the diverse needs of our patients. Thank you for taking the time to provide feedback. Your insights are crucial in helping us enhance our services. If there's anything specific you'd like us to address or if you have further concerns, please feel free to reach out. Kind regards, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 4 stars out of 5
by John P - Posted on 19 January 2024
Got my appointment on the day I phoned and the receptionist was very helpful with a question I had all round very good.
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 27 June 2024
Dear John, Thank you for taking the time to leave us a review. We're pleased to hear that you were able to get an appointment on the day you called and that our receptionist was helpful with your question. Providing timely and supportive service is important to us, and we're glad your experience reflected that. Your feedback is valuable to us as we strive to continuously improve our services. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please feel free to let us know. We appreciate your trust in our practice and look forward to serving you in the future. Yours sincerely, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 4 stars out of 5
by Therese H - Posted on 05 January 2024
I had COVID on 26 December tested negative but was so congested and felt awful. Couldn't get a phone appointment at my surgery Odfellows, the lovely lady on the phone booked me in at St Clements. I was prescribed antibiotics by the doctor on the phone. After 2 days I noticed a difference. I know how difficult it is at this time of the year and just want to say thank you for your help and consideration.
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 17 January 2024
Dear Therese, Thank you for your thoughtful feedback! We're sorry to hear about your challenging experience with post-COVID symptoms. We appreciate your understanding of the busy holiday period and are glad that our team, especially the lovely lady at our surgery, could accommodate you. It's great to know you received timely assistance and a prescription from the GP over the phone. Your gratitude means a lot, and we're here for any further support you may need. Wishing you a swift recovery and good health. Kind regards, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Ricardo R - Posted on 19 January 2024
I thought reception was very helpful and took an interest to go the extra mile where possible. Phlebotomy was an easy and simple process. The doctor was down to earth, polite and educating.
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 27 June 2024
Dear Ricardo, Thank you so much for your wonderful feedback! We greatly appreciate your kind words about your recent visit with us. We are thrilled to hear that our reception team was helpful and went the extra mile for you. Providing excellent service from the moment you walk in is a priority for us, and we're glad they made your experience positive. We're delighted that your phlebotomy appointment was a simple and easy process. Making sure procedures are efficient and comfortable for our patients is something we strive for every day. It's fantastic to know that you found our doctor to be down-to-earth, polite, and informative. Building a trusting and respectful relationship with our patients is very important to us, and we're glad your experience reflected that. Your feedback means a lot to us, and it motivates us to continue providing the best care possible. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. Thank you once again for choosing our practice. We look forward to seeing you again at your next appointment. Yours sincerely, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Diana R - Posted on 05 January 2024
Doctor was very polite very professional very helpful he explained us everything he calmed us down were leaving very happy and satisfied
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 17 January 2024
Dear Diana, Thank you so much for taking the time to share your positive experience with our services. And thank you so much for your kind words! We're delighted to hear about your positive experience with our doctor. Providing excellent care and ensuring our patients feel comfortable are our top priorities. We truly appreciate your feedback and look forward to serving you in the future. Kind regards, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Janet M - Posted on 12 January 2024
From filling out the form I had a call the next day with an appointment. The receptionist was very polite and the doctor I saw listened, took on board my condition and prescribed antibiotics for me.
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 17 January 2024
Dear Janet, Thank you for your kind words! We're delighted to hear about your positive experience, from the quick response to your form submission to the polite receptionist and attentive doctor. It's great to know that the prescribed antibiotics addressed your condition. We're especially pleased that you found success with our eConsult service. Your feedback is valuable, and we appreciate the opportunity to provide you with excellent care. If you have any further concerns or need assistance, please feel free to reach out. Kind regards, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
I am only too happy to be a patient at Oddfellow GP Practice. Whenever I visit, I always have an exceptional experience with Oddfellows GP Practice. Their prompt response to my eConsults has been invaluable, which shows their utmost commitment to patient care. The reception staff and clinicians are not only efficient but also incredibly caring. I, without a shred of hesitation recommend Oddfellows to everyone seeking a reliable and compassionate healthcare provider. This is because Oddfellows GP Practice consistently goes above and beyond, providing a professional service that truly stands out. Their dedication to helping patients reflects an outstanding commitment to healthcare excellence. I'm grateful for the exceptional care and support they consistently provide.
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 17 January 2024
Dear Patient, Thank you so much for your heartfelt feedback! We're genuinely grateful for your kind words and thrilled to know that your experiences at Oddfellows GP practice have consistently been exceptional. Your recognition of our prompt response to eConsults and the caring and efficient nature of our receptionist staff and clinicians means a lot to us. We take great pride in going above and beyond for our patients, and your recommendation is the highest compliment. Your well-being is our priority, and we're thankful for the trust you place in our healthcare team. If you ever have further needs or questions, we're here for you. Kind regards, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
I was quite surprised to be number 2 in the queue @ just 8:06am when l called to book an appointment. I am hoping this is the norm and not just an exception as l rarely call to see a GP. No issues with the service i received on the day.
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 17 January 2024
Dear patient, Thank you for your positive feedback! We're pleased to hear that you had a smooth experience booking an appointment and were pleasantly surprised to be second in the queue at 8:06 am. Our new telephone system, implemented in August based on patient feedback, aims to enhance accessibility. Additionally, our eConsult service introduced in April last year for non-urgent appointments has significantly improved patient access. We appreciate your kind words and value your ongoing support for our services. Kind regards, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 03 January 2024
Tried to do the e consultation wasnt very successful i manage to get a appointment in the end and felt like what i wanted which was a blood test form. Was given it. But was told it might be months before i get an appointment.
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 16 January 2024
Dear Patient, Thank you for providing feedback on your experience, and I'm sorry to hear about the challenges you faced. I appreciate your patience and want to apologise for any confusion. I noticed you mentioned that it might take months for an appointment. Could you kindly clarify if you were referring to an appointment for the blood test itself or an appointment with a GP? We aim to provide timely services and understanding this distinction will help us address your concerns more effectively. Additionally, we have blood test appointments available at our surgery, as well as opportunities through our PCN for scheduled blood tests. For your convenience, there is also a walk-in blood test clinic at Thurrock Community Hospital every day. If you need more information or assistance, please feel free to visit our surgery or contact our care navigators. Your feedback is crucial, and we want to ensure your experience improves. Thank you for bringing this to our attention. Kind regards, Luljeta Maliqi Practice Manager