Old School Surgery
Church Street, Seaford, East Sussex, BN25 1HHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled change of address whilst trying to help
Rated 1 star out of 5
by keith rice - Posted on 17 June 2023
Awfull inflexible reception staff to my temporary move from seaford for work to shoreham befor i move back to seaford. I was removed from surgery after 20 years, even after explaining it was temporary, that i was on long time, antidepresants, 30 years,which i must take and have prescribed without fail or error, and that i was just calling to see when i need to see a Dr as the Dr asked me on our telephone consultation that i need to book a face to face appointment with a Dr so he can diagnose what is wrong with my lunks after 4 months of feeling like i am drowning, i told them the Dr told me this but they would not book me a face to face as they had become intransigent, after them cutting me from there surgery, i was given a telephone consultation that i explained was no good as ive done that but the Dr needs to listen to my chest. obviously. I spoke to 3 different staff members, but they kept asking a supervisor for advice, and each time the response was more intransigent, I have never felt so let down and by an organization that is meant to look after people. This is how people with long term mental health conditions are treated. dumped, absolutly devestated
Visited June 2023
Old School Surgery has not yet replied.
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Review titled Disappointing/ frustrating
Rated 1 star out of 5
by Mrs Christine siffleet - Posted on 21 June 2023
I have lost count of the amount of phone calls l have made to this surgery. The hours l have sat in queues is beyond a joke. I appreciate that we all have to wait our turn. But this situation is ridiculous. Back in April l submitted a very brief letter requiring a doctors signature. I was told that a charge would be made. Which is totally acceptable. And also told it would take anything from 6 to 8 weeks. 8 weeks is now up and I'm now told up to 12 weeks. At one point was told the letter had to be sent away ??? On my last call l asked to be put through to the practice manager. The receptionist clearly found that hard to understand as she thought it would better to talk over me and not put me through. Whilst I'm calling and waiting in these telephone queues. I am infact stopping a potential patient getting through to make a necessary appointment. I accept a reasonable timescale but the way l have been treated is extremely poor and totally unnecessary. 8 weeks for a signature, now up to 12 weeks. And a receptionist who can't or won't put me through to the practice manager is beyond belief!!!
Visited April 2023
Old School Surgery has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2023
We are a family of four who have been patients at this practice for 17 years. Throughout that time we have been consistently impressed by the quality of service provided by admin staff, nurses and GPs. We particularly appreciate the ease with which we have been able to get medical attention when needed and the speed of response. Without exception the medical professionals we have dealt with have been polite, friendly and reassuring. Between us we have been to see them for cancer scares, blood tests, asthma check ups and many other routine medical problems. We also like the triage system which enables us to see a nurse who can refer up to a GP if needed, this is particularly good if we know what the problem is and just need a prescription. All in all we would highly recommend this GP practice and want them to know how much we appreciate their hard work under challenging circumstances, especially over the last three years.
Visited January 2023
Old School Surgery has not yet replied.