Omnes Healthcare Ltd
234 Porters Avenue, Dagenham, RM8 2EQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lovely gentleman at reception
Rated 3 stars out of 5
by Anonymous - Posted on 06 July 2024
Thanks to Patient Assistant at reception name starting with q. He is polite, courteous, knowledgeable and effective at communicating with residents at all times. Thank You.
Visited July 2024
Review titled Omnes Healthcare Ltd
Replied on 12 December 2024
Thank you for your kind words! We’re delighted to hear that our Patient Assistant at reception, whose name starts with Q, provided you with polite, courteous, and effective service. We truly appreciate your recognition of his efforts to communicate knowledgeably with our residents!
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Review titled Great Service from Admin Staff
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2024
I booked an appointment with the Dr for my Medical Insurance. However, during the appointment Dr advised that medical insurance form requires more time and cannot be completed in 10mins appointment time. A Muslim girl with the Pink scarf explained me the thoroughly about the process about the insurance report. On my request she put my insurance report to be completed as urgent and I got my medical report completed within a week. Very happy with the service and approach of that admin staff. Excellent communication.
Visited July 2024
Review titled Omnes Healthcare Ltd
Replied on 12 December 2024
Thank you for sharing your positive experience! I’m so glad to hear that the doctor and the admin staff member, the Muslim girl with the pink scarf, were able to assist you in a thoughtful and efficient manner. It’s great that she took the time to thoroughly explain the process and prioritize your insurance report as urgent. It’s clear that her excellent communication and approach made a real difference, and we're happy to hear that your report was completed within the week. We truly appreciate your feedback and are grateful for your recognition of the staff's hard work. If you need further assistance in the future, please don't hesitate to reach out!
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Review titled Loved the service today from am
Rated 5 stars out of 5
by Asif Azam - Posted on 15 July 2024
I called today and am took care of everything I needed without complaining and without hesitation and called me back quickly with updates and solutions to all my problems this woman is 100% going to finally make a change to this doctor surger and make it a much better place Thank you am I appreciate your help
Visited July 2024
Review titled Omnes Healthcare Ltd
Replied on 05 August 2024
Thank you for your positive comments on NHS Choices. Your feedback is important for us. Your feedback is greatly appreciated by our team.
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Review titled Great service
Rated 5 stars out of 5
by Rita - Posted on 24 July 2024
The receptionist helped me today when the gp sent an email that they would take my name off the surgery list because I didn’t come to the gp for my appointment and i didn’t call them but I came in on Friday when the system was down and that was when I was supposed to have the appointment and they were supposed to write my name down I spoke to the receptionist today about it and they said they will speak to their supervisor about it to rectify the mistake because I did come to the appointment and that made me feel happy and relieved Great customer service le
Visited July 2024
Review titled Omnes Healthcare Ltd
Replied on 12 December 2024
Thank you for sharing your experience! I’m so glad to hear that the receptionist was able to assist you and address the issue with the GP’s appointment records. It sounds like the situation was handled with great care, and it’s wonderful that you felt happy and relieved after the resolution. Great customer service really does make a difference, and it’s great to see that the receptionist took the time to ensure everything was sorted out. Thank you for recognizing their effort! If there's anything else you need, feel free to reach out.
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Review titled Seamless nurse appointment
Rated 5 stars out of 5
by Anonymous - Posted on 09 July 2024
Annie is a very nice, great, considerate and compassionate nurse practitioner. My baby’s vaccine appointment went really nice and smooth. Thank you for your great service today Annie
Visited July 2024
Review titled Omnes Healthcare Ltd
Replied on 12 December 2024
Thank you so much for your kind words! we are so glad to hear your baby's vaccine appointment went smoothly. It was a pleasure to assist you both. Your feedback truly means a lot to us!
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Review titled Great service
Rated 5 stars out of 5
by Helena - Posted on 03 July 2024
I was in a bit of a bind due to the timing of a scheduled appointment but a helper, who’s name starts with ‘to’ and ends with ‘wa’ was extremely helpful that I couldn’t help but leave a review. She was patient and took the time to look through for an appropriate time that would suit me to make sure I didn’t miss this appointment which is needed as urgently as possible. Really grateful for patience and thorough help on the call. 10/10 would recommend her
Visited July 2024
Review titled Omnes Healthcare Ltd
Replied on 12 December 2024
Thank you so much for taking the time to leave this wonderful review! We're delighted to hear that our team member, whose name starts with 'To' and ends with 'wa,' was able to assist you so patiently and thoroughly. It's great to know she found a solution that worked for your urgent needs. Your kind words and recommendation mean a lot to us!
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Review titled Great practice
Rated 5 stars out of 5
by Mr Rana Asif - Posted on 29 July 2024
I have good experience today with this practice. I like Dr in room 2 and he is excellent doctor. He helps me a lot. I like to see him in all my appointments. I was well looked after
Visited July 2024
Review titled Omnes Healthcare Ltd
Replied on 12 December 2024
Thank you for sharing your experience! We’re so glad to hear that you had a great visit and that Dr. in room 2 was able to provide excellent care. It's wonderful to know that you feel well looked after and comfortable with his approach. We truly appreciate your feedback, and we’ll be sure to pass along your kind words to Dr. We look forward to seeing you at your future appointments!
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Review titled Great service
Rated 5 stars out of 5
by Mel - Posted on 04 July 2024
The blonde receptionist did a fantastic job taking care of me today. She arranged my review. Have an appointment Monday. She is kind, remembers who I am. I love the blonde lady
Visited July 2024
Review titled Omnes Healthcare Ltd
Replied on 12 December 2024
Thank you for your wonderful feedback! We're so glad to hear that our receptionist made such a positive impression and took great care of you by arranging your review and appointment. Your kind words mean a lot, and we’ll be sure to share this with her!
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Review titled Improved significantly since I joined in 2015
Rated 4 stars out of 5
by Ana - Posted on 16 July 2024
Just like with any practice they have a good and a bad side. From my personal experience the clinic has improved over the years, staff are friendly enough, get the job done and can manage a smile if they are not overwhelmed. Appointments are fairly easy to get if you are tech savy but in the recent months they have made the phone lines easier to get through to book an appointment. There are some good GP’s that actually do their job wholeheartedly and not just because they get paid. Most recently with the help of a Gp at Porters Avenue I was able to get a quick diagnosis of my ADHD and Autism through the right to choose service. With his understanding of my concerns I was assessed and diagnosed in a space of 6 months. I hope the clinic continue to improve.
Visited July 2024
Review titled Omnes Healthcare Ltd
Replied on 05 August 2024
Thank you for your positive comments. Glad you have noticed in improvements and will continue to do so. Your feedback is greatly appreciated and will help motivate our team.
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Review titled Great GP
Rated 5 stars out of 5
by Michelle - Posted on 09 July 2024
Very nice staff in the reception and helpful! Very good experience, L A was very good to me. Thank you
Visited July 2024
Review titled Omnes Healthcare Ltd
Replied on 12 December 2024
Thank you for your kind feedback! We're thrilled to hear you had a great experience with our reception staff and that L.A. took good care of you. Your appreciation means so much to us!