Ossett Surgery
Ossett Health Village, Kingsway, Ossett, West Yorkshire, WF5 8DFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Caring & professional practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 April 2023
Excellent staff from GPs to reception staff - caring and professional with the aim to get your health condition and enquiry resolved.
Visited April 2023
Review titled Ossett Surgery
Replied on 02 May 2023
Dear Patient, Many thanks for taking the time to compliment Ossett Surgery. I have shared your comments with our team. Yours faithfully, Chloe Fell Team Leader Ossett Surgery
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Review titled Good service most of the time
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2023
My prescription was unavailable at the chemist due to short supplies, one call to the surgery and a replacement was issued. Good service better than trying to get a doctors appointment by telephone at 8.00am.
Visited March 2023
Review titled Ossett Surgery
Replied on 02 May 2023
Dear Patient, Many thanks for taking the time to compliment Ossett Surgery. I have shared your comments with our team. Yours faithfully, Chloe Fell Team Leader Ossett Surgery
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Review titled Excellent
Rated 5 stars out of 5
by Chris Cameron - Posted on 23 March 2023
Doctors and nurses and all the staff are superb.but the new system with repeat prescriptions maybe having teething problems as it taken me two weeks and two prescriptions to receive my medication
Visited March 2023
Review titled Ossett Surgery
Replied on 03 April 2023
Dear Chris, Thank you for your kind words and feedback. We would advise patients, where possible, to order their repeat prescription through the online service portal or alternatively by dropping their repeat prescription into the surgery. We aim to send all prescriptions to the pharmacy within 2 working days. In order for us to investigate the problems you experienced, please feel free to email us with further details to wyicb-wak.ossettsurgery@nhs.net. Yours faithfully, Chloe Fell Practice Co-Ordinator
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Review titled Excellent
Rated 5 stars out of 5
by Chris Cameron - Posted on 23 March 2023
Doctors and nurses and all the staff are superb.but the new system with repeat prescriptions maybe having teething problems as it taken me two weeks and two prescriptions to receive my medication
Visited March 2023
Review titled Ossett Surgery
Replied on 03 April 2023
Dear Chris, Thank you for your kind words and feedback. We would advise patients, where possible, to order their repeat prescription through the online service portal or alternatively by dropping their repeat prescription into the surgery. We aim to send all prescriptions to the pharmacy within 2 working days. In order for us to investigate the problems you experienced, please feel free to email us with further details to wyicb-wak.ossettsurgery@nhs.net. Yours faithfully, Chloe Fell Practice Co-Ordinator
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Review titled Great practice
Rated 5 stars out of 5
by Gillian Cross - Posted on 17 March 2023
As I have to have my blood pressure taken every day at the moment which makes me anxious, the Receptionists are truly wonderful staying with me as the machine takes the readings. Thank you ladies for your patience and understanding.
Visited March 2023
Review titled Ossett Surgery
Replied on 20 March 2023
Dear Gillian, Many thanks for taking the time to compliment Ossett Surgery. I have shared your comments with our team. Yours faithfully, Chloe Fell Practice Coordinator Ossett Surgery
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Review titled Quick resolution
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2023
Polite and friendly staff member. Helpful at resolving a prescription issue. Prompt response. Got through on the phone quite quickly too.
Visited March 2023
Review titled Ossett Surgery
Replied on 17 March 2023
Dear Patient, Many thanks for taking the time to compliment Ossett Surgery. I have shared your comments with our team. Yours faithfully, Chloe Fell Practice Coordinator Ossett Surgery
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Review titled Brilliant practice
Rated 5 stars out of 5
by angela01 - Posted on 13 March 2023
All staff are professional,patient,kind and helpful but would especially like to thank the receptionists, whenever i call with a problem they are very prompt at sorting queries out and are so good at keeping you informed at every stage.
Visited March 2023
Review titled Ossett Surgery
Replied on 17 March 2023
Dear Angela, Thank you for your kind feedback. It was a pleasure to share your comments with our team. Thank you, Chloe Fell Practice Co-Ordinator Ossett Surgery
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Review titled Great service
Rated 5 stars out of 5
by William Leatherbarrow - Posted on 10 March 2023
Needed an appt change,the receptionist was polite respectful and very professional.The change of appt was done with no problem.
Visited March 2023
Review titled Ossett Surgery
Replied on 17 March 2023
Dear Mr Leatherbarrow, Many thanks for taking the time to compliment Ossett Surgery. I have shared your comments with our team. Yours faithfully, Chloe Fell Practice Coordinator Ossett Surgery
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Review titled Wonderful Practice
Rated 5 stars out of 5
by Sylvia Charles - Posted on 20 January 2023
I always have a good experience when phoning the Practice and am always taken care of with whatever query I ask about. Staff on Reception and al Doctors are very professional and very empathetic and caring. Very appreciative and thankful for all the help and support I have received so far.
Visited January 2023
Review titled Ossett Surgery
Replied on 23 January 2023
Dear Sylvia, Many thanks for taking the time to compliment Ossett Surgery. I have shared your comments with our team. Yours faithfully, Chloe Fell Practice Coordinator Ossett Surgery
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Review titled Excellent service
Rated 4 stars out of 5
by Anonymous - Posted on 06 January 2023
The receptionist I spoke to on the telephone was very professional and helpful and rang me back within the time frame with an appointment couldn’t ask for better service
Visited January 2023
Review titled Ossett Surgery
Replied on 09 January 2023
Dear Patient, Many thanks for taking the time to compliment Ossett Surgery. I have shared your comments with our team. Yours faithfully, Chloe Fell Practice Coordinator Ossett Surgery