Ossett Surgery
Ossett Health Village, Kingsway, Ossett, West Yorkshire, WF5 8DFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 11 January 2024
Efficiently sorted my referral and prescription. Many thanks for doing this for me. GP practices get a tough time at the minute so it is appreciated
Visited January 2024
Review titled Ossett Surgery
Replied on 15 January 2024
Dear Patient, Many thanks for taking the time to provide feedback following your contact with the practice. I am pleased to hear that we were able to sort your referral and prescription out efficiently. It was a pleasure to share your positive experience with the team. Best wishes, Luke Swinden Operations Manager Ossett Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2023
Brilliant service. Dr rang as promised and was very thorough in their answer to my concerns with my ailment.
Visited December 2023
Review titled Ossett Surgery
Replied on 14 December 2023
Dear Patient, Thank you for taking the time to provide feedback on the service you have received here at Ossett Surgery. Many thanks Luke Swinden Operations Manager
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Review titled Always good service
Rated 5 stars out of 5
by CAClayton - Posted on 19 September 2023
Overall the phone booking service is very good. The people answering the phone are pleasant and understanding. The doctors are usually excellent. I am very pleased with this surgery.
Visited September 2023
Review titled Ossett Surgery
Replied on 26 September 2023
Dear Patient, Many thanks for taking the time to provide feedback on the service you have received here at Ossett Surgery. It was a pleasure to share your comments with the whole team and hear that you are very pleasure with us as your GP Practice. Many thanks Luke Swinden Operations Manager
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Review titled Saved my life
Rated 5 stars out of 5
by Angela Welburn - Posted on 25 September 2023
I'd had a heart attack without knowing and I was told to go straight to A&E where I was admitted onto the coronary ward. After receiving life saving treatment at hospital I had to go back to Ossett Surgery to discuss my ongoing treatment. I was given a very warm welcome by the same GP. I cannot recommend them enough.
Visited September 2023
Review titled Ossett Surgery
Replied on 26 September 2023
Dear Angela, Many thanks for taking the time to provide feedback on your experience with the practice and our staff. It is great to hear that the team acted swiftly to ensure you received the help you urgently needed and that you have also found the follow-up care excellent. It was a pleasure to share your comments with the whole team today and we all wish you a speedy recovery. Best wishes Luke Swinden Operations Manager Ossett Surgery
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Review titled Fantastic Service
Rated 5 stars out of 5
by Marinella Ballance - Posted on 28 June 2023
The staff are so helpful, kind and considerate. I have always found them to go above and beyond to try and sort things out. On the downside the practice needs to make available more appointments as it’s near impossible to get one. I would give the staff 100% and the surgery 50%
Visited June 2023
Review titled Ossett Surgery
Replied on 26 September 2023
Dear Marinella, Many thanks for taking the time to provide feedback on the service you have received at Ossett Surgery. It is a pleasure to hear that you find all the staff helpful, kind and considerate. I am sorry to hear that you have found it difficult to get an appointment. We do wish it was as simple as just creating more appointments however, there are various pathways we are introducing and implementing which will help with appointment capacity and availability. The introduction of a new phone system (due mid-October) and additional care navigation training for our reception team will assist in creating capacity and hopefully improve your experience of booking an appointment. Best wishes Luke Swinden Operations Manager Ossett Surgery
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Review titled Great staff and very quick in responding
Rated 5 stars out of 5
by Diane - Posted on 05 May 2023
So far having recently changed to this practice! Wow! What a great set up. Staff are friendly and reception always manned which at my last surgery there was always queues to book in. I struggled to see a doctor face to face at me last surgery but here not a problem. Thank you
Visited May 2023
Review titled Ossett Surgery
Replied on 15 May 2023
Dear Diane, Thank you for your kind feedback. It was a pleasure to share your comments with our team. Thank you, Chloe Fell Team Leader Ossett Surgery
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Review titled Helpful,friendly,caring
Rated 5 stars out of 5
by Jean w - Posted on 26 May 2023
A million thanks to all at ossett surgery,I have dementia and other conditions and the time and thought the surgery gives me is first class
Visited May 2023
Review titled Ossett Surgery
Replied on 30 May 2023
Dear Jean, Thank you for your kind feedback. It was a pleasure to share your comments with our team. Thank you, Chloe Fell Team Leader Ossett Surgery
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Review titled What a doctors should be
Rated 5 stars out of 5
by Anonymous - Posted on 31 May 2023
Finally a doctors surgery that is how they should be kind, caring, helpful friendly and actually want you to feel better both admin and doctors 10/10 well done.
Visited May 2023
Review titled Ossett Surgery
Replied on 01 June 2023
Dear Patient, Thank you for your kind feedback. It was a pleasure to share your comments with our team. Thank you, Chloe Fell Team Leader Ossett Surgery
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Review titled Caring & professional practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 April 2023
Excellent staff from GPs to reception staff - caring and professional with the aim to get your health condition and enquiry resolved.
Visited April 2023
Review titled Ossett Surgery
Replied on 02 May 2023
Dear Patient, Many thanks for taking the time to compliment Ossett Surgery. I have shared your comments with our team. Yours faithfully, Chloe Fell Team Leader Ossett Surgery
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Review titled Good service most of the time
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2023
My prescription was unavailable at the chemist due to short supplies, one call to the surgery and a replacement was issued. Good service better than trying to get a doctors appointment by telephone at 8.00am.
Visited March 2023
Review titled Ossett Surgery
Replied on 02 May 2023
Dear Patient, Many thanks for taking the time to compliment Ossett Surgery. I have shared your comments with our team. Yours faithfully, Chloe Fell Team Leader Ossett Surgery