Park Surgery
Albion Way, Horsham, West Sussex, RH12 1BGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not even aloud to speak to a doctor
Rated 1 star out of 5
by Anonymous - Posted on 11 June 2024
Phoned at 8am. 10 times each time a message saying its not possible to take my call. At 8.45 finally get automated message: u are 30 plus in the queue press 1 for call back. They phoned back after 1 hour and told me to go and see pharmacist. I have a severe cough for a week now which is getting worse every day. I am vomiting and out of breath. I am taking already over the counter medication and I can not see a doctor because some very important nurse decided I have a cold. What person has to do to see a proper doctor and get medical care?
Visited June 2024
Review titled Park Surgery
Replied on 11 June 2024
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience you have faced. It is clear that there was very high demand and pressure on our phone lines, and we regret the frustration caused by this. The high call volumes during peak times can unfortunately lead to delays, but we understand the importance of timely access to medical advice. It is crucial to inform us about the severity of your present condition to ensure you get the right appointment. Please contact the practice directly at your earliest convenience to arrange an appointment with a doctor. If symptoms persist or worsen, seeking immediate medical attention at the nearest emergency department is strongly recommended. We appreciate your feedback as it helps identify areas for improvement. Once again, we apologise for any distress caused. Sincerely, Park Surgery Team
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Review titled Was best surgery disappointed with present service
Rated 3 stars out of 5
by David Bowers - Posted on 21 June 2024
Annual medication review, I am disabled, was asked by pharmacy clinician to visit surgery to use in-house blood pressure monitor on 1st. floor, give results to receptionist to add to my records. On visiting surgery lift out of order so struggled with stairs not ideal. When phoning to make an appointment was cut off several times, not acceptable for a surgery! Also some phone receptionists come across non caring and abrupt. Not the surgery I used to know. When talking to receptionist now why the formality? Where is the care and concern for the patient. The nursing staff are fantastic, but let down by administrative staff.
Visited June 2024
Park Surgery has not yet replied.
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Review titled Practise needs condemning
Rated 1 star out of 5
by Anonymous - Posted on 07 May 2024
, such a bad practise good luck to anybody that doesn’t want somewhere that will loose there personal details or god forbid be able to actually get an appointment . About time management was either changed or the place shut down , or the Red Cross called in to cover the absolute shambles , absolute disgrace.
Visited April 2024
Review titled Park Surgery
Replied on 22 May 2024
We are truly sorry to hear about your recent experience and the frustration it has caused you. Your feedback is very important to us, and we take such concerns seriously. Please be assured that the security and confidentiality of our patients' personal details are of utmost importance to us. We follow strict protocols to protect patient information and deeply regret any instance where you feel this trust has been compromised. Regarding appointment availability and management, we recognise the challenges and are actively working on improving our system to better serve our patients. Your feedback will be used to guide these improvements and ensure we address the issues you've highlighted. Thank you for bringing this to our attention. Sincerely, Park Surgery
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2024
Spoke to a Dr the end of March by telephone. Have issues with my toes and was offered two options 1. To purchase medication of-shelf or 2. To be prescribed medication. I opted for No. 2. I gave blood and nail clippings again in March and no contact has been made by the surgery and it's now end May. I filled in their econsult service and was told I would be contacted within 48 hours. Yet again no contact. I don't use the surgery very often however I am shocked and appalled by this treatment. Awful practice.
Visited March 2024
Review titled Park Surgery
Replied on 28 May 2024
Thank you for reaching out and bringing this to our attention. We sincerely apologise for the inconvenience and distress you have experienced. We understand your frustration with the delay in communication regarding your test results and prescription. This is not the level of service we strive to provide. We will investigate this matter urgently to understand what went wrong and ensure it does not happen again. Your feedback is valuable to us, and we are committed to improving our services. We appreciate your patience and understanding while we resolve this issue. Please do not hesitate to contact us directly if you have any further concerns or if there is anything else we can assist you with. Kind regards, Park Surgery
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Review titled Hopeless
Rated 1 star out of 5
by Anonymous - Posted on 07 November 2023
Can't ever get hold of, waiting for diagnosis of swollen leg since 2019, nothing ever done. Then get abnormal reading for bowels and nothing done that was 2022
Visited November 2023
Review titled Park Surgery
Replied on 23 January 2024
We appreciate your feedback about our GP surgery. We apologise for the challenges you've faced and thank you for bringing them to our attention. We understand the difficulty in reaching us and are actively working to enhance our communication channels. Your input is valuable, and we are committed to addressing and improving our services. If you would like to discuss your concerns further, please contact our reception. We apologise for any inconvenience and appreciate your patience as we strive to provide better care. Sincerely, Park Surgery Team
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Review titled Appalling Service
Rated 5 stars out of 5
by Lorraine Hepburn - Posted on 08 November 2023
I've had pains in my wrist for a year. Last year I waited a month for a phone call from a doctor who then arranged for me to see a Physiotherapist 2 weeks later without seeing me. I now have issues with my knuckles seizing and locking and can't get an appointment for "several weeks" according to Reception. I can call at 8am but never get through or I can turn up at reception at 8am except driving is becoming increasingly difficult because I can't see anyone to find out why my hands are locking. This surgery is an absolute waste of time!
Visited November 2023
Review titled Park Surgery
Replied on 23 January 2024
Dear Lorraine Hepburn, Thank you for sharing your feedback about our GP surgery. We sincerely apologise for the challenges you've encountered and appreciate the opportunity to address your concerns. We understand the frustration caused by wait times and difficulties in reaching us. We are actively working to enhance our appointment scheduling and communication processes to offer a more efficient service. Your input is valuable, and we regret any inconvenience you've experienced. We are investigating the circumstances surrounding your case to ensure necessary steps are taken to improve our services. If you'd like to discuss your concerns further or provide additional information, please contact our reception. We apologise for any inconvenience and appreciate your patience as we work towards enhancing our services. Sincerely, Park Surgery Team
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Review titled Never answer
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2023
I spent over 2 hours trying to ring the doctors to sort my sick note out Nd was told they would ring me up to sort it, the doctora ring for about a second then hang up the phone on me Nd don't give me a chance to answer, Park surgery has gone down hill from what it use to be, staff in their don't give a toss about people needing help, now I have to wait another week for the pharmacist to go in to sort my sick note out
Visited August 2023
Review titled Park Surgery
Replied on 24 January 2024
We're sorry to hear about the challenges you faced in reaching us and the difficulties with your sick note. Please accept our sincere apologies for any inconvenience caused. We take your feedback seriously and would like to investigate this matter further to ensure a better experience in the future. Please feel free to visit the surgery in person, and we'll do our best to address your concerns promptly. Thank you for bringing this to our attention, and we appreciate your patience. Best regards, Park Surgery Team
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Review titled Occupational nurse
Rated 4 stars out of 5
by Anonymous - Posted on 21 May 2024
Occupational Nurse Practitioner, was so kind and efficient and quite possibly saved my life with her prompt professionalism
Visited June 2023
Review titled Park Surgery
Replied on 22 May 2024
Thank you for taking the time to share your positive feedback about your experience with our Occupational Nurse Practitioner. We are delighted to hear that you found her kind, efficient, and professional. Our team strives to provide the highest standard of care, and it's rewarding to know that her prompt actions had such a significant impact on your health and well-being. Your kind words are greatly appreciated and will be shared with the entire team. We remain committed to offering compassionate and efficient care to all our patients. Best regards, Park Surgery
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Review titled Calling surgery at 8 am
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
Every time I call surgery at 8 am I am told I am over position 30 in the queue, this is absolutely disgusting and should be looked into. I cant always be over position 30, and then after wating 45 minutes am told someone will call you back, by which time there are no appointments available for that day. Even going into surgery the waiting room is empty.
Visited June 2023
Review titled Park Surgery
Replied on 24 January 2024
Thank you for sharing your concerns, and we sincerely apologise for any inconvenience you've faced. We've implemented a new digital telephone system recently, with the aim of significantly reducing wait times. This system eliminates the need to wait in a queue, automatically scheduling a callback without an extended wait. We understand the frustration you've experienced and hope that this new system enhances the convenience of accessing our services. Your feedback is valuable, and we remain committed to continuous improvement. Please be assured that we are actively working on refining our services to better meet the needs of our patients. If you have further concerns or suggestions, please feel free to share them with us. We appreciate your patience and understanding. Best regards, Park Surgery Team
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Review titled Not good
Rated 1 star out of 5
by Anthony Bridger - Posted on 07 July 2023
Park surgery use to be a good doctors but now its useless. Doctors dont want to know my wife is on morphene patches they keep coming off doctor told her to use super glue to keep them on . Thats disgusting they make appointments but they do not let you know untill you ring them to make an appointment. Park surgery has gone down hill we been with them fo 30 years.
Visited June 2023
Review titled Park Surgery
Replied on 24 January 2024
Dear Mr. Bridger, We appreciate your long-standing association with Park Surgery, and we are genuinely sorry to hear about the challenges you and your wife have faced recently. Your feedback is invaluable, and we want to assure you that we take it seriously. The situation you described is concerning, and we apologise for any inconvenience caused. Regarding appointment notifications, we understand the importance of effective communication. We are actively working to improve our notification system to ensure that patients are informed in a timely manner. Thank you for your understanding, and we are committed to addressing these concerns and enhancing our services. Best regards, Park Surgery Team