Parkfield Medical Centre
255 Parkfield Road, Wolverhampton, WV4 6EGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2024
Appointment with nurse, very efficient very good really had time for me thank you. Great to have good treatment
Visited June 2024
Review titled Parkfield Medical Centre
Replied on 21 June 2024
Dear Patient Thank you for your feedback. Its lovely to hear that you found our nurse efficient and you are happy with your treatment. I will share your comments with the team. Many thanks Rachel - Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Ajay - Posted on 21 June 2024
First time I have been to this practice and must say,it's great. The lady Doctor diagnosed all my symptoms and in a week I was cured. Thank you for your professional help and getting me back on my feet.
Visited June 2024
Review titled Parkfield Medical Centre
Replied on 21 June 2024
Dear Ajay Thank you for your feedback. I very pleased to hear you are happy with the care and treatment received at the practice and glad you are feeling better. I will pass on your positive comments to the team. Thank you for taking time to give your feedback it is appreciated. Kind regards Rachel - Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Kal - Posted on 21 June 2024
The practitioner nurse was amazing, she knows how to do her job well. She checked me thoroughly and I got better and had a follow up appointment. Friendly and approachable. Would definitely see her again
Visited June 2024
Review titled Parkfield Medical Centre
Replied on 28 June 2024
Dear Kal Thank you for taking the time to give such a positive review. I'm glad to hear you had a good experience with our Advanced Nurse Practitioner and found Nurse Johnson to be friendly and approachable. Lovely to hear you are feeling better now. I will share your feedback with the team. Many thanks again. Yours sincerely Rachel - Practice Manager
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Review titled Great Senior Nurse
Rated 3 stars out of 5
by Nat - Posted on 14 June 2024
Very helpful healthcare professional who took time and dealt with my health concerns with patience and kindness.
Visited June 2024
Review titled Parkfield Medical Centre
Replied on 17 June 2024
Dear Nat Thank you for your lovely feedback. I'm glad to hear you had a positive experience with our Advanced Nurse and felt you treated with patience and kindness. I will pass your feedback onto our nursing team who I am sure will be pleased. Many thanks Kind regards Rachel - Practice Manager
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Review titled Great experience
Rated 4 stars out of 5
by Claire - Posted on 08 April 2024
I had an appointment last week for my Asthma review last week. I thought the paramedic I saw was brilliant. He took the time to listen to me, and more importantly I felt listened to. He thoroughly check everything over, in regards to my asthma. He gave me recommendations for a future plan with my asthma and included my thoughts with this. I felt we made this plan together rather than being dictated to. I know it’s not often that we receive compliments, but I wanted to share this with the management team at Parkfield and highlight I’m really pleased that someone like him is part of the Parkfield team.
Visited April 2024
Review titled Parkfield Medical Centre
Replied on 12 April 2024
Dear Claire Thank you for your positive feedback. I'm please you have had a good experience during your recent appointment. I will be happy to pass these comments onto the team which I'm sure they will appreciate the feedback. Many thanks Rachel - Practice Manager
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Review titled Rubbish practice
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2023
Been trying for 2 weeks to get a phone appointment . l go in to woodcross get an phone appointment then what a surprise no call from doctors
Visited December 2023
Review titled Parkfield Medical Centre
Replied on 18 March 2024
Dear Patient Thank you for your feedback. I'm pleased to say we have taken the feedback regarding the difficulties in booking appointments onboard and recently implemented an Online Triage System which is helping us offer sooner appointments. Unfortunately as this is an anonymous post I am unable to look into your concerns regarding not receiving a call from the GP but if you wish to contact me at the surgery so I can investigate this further. Kind regards Rachel Practice Manager
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Review titled Interaction with member of staff
by Daughter1942 - Posted on 22 December 2023
Probably the worst person and the most rudest operator. I didn't catch their name, as they said it too fast. Waiting for almost 24h rs to get a call back, finally got a call back and spoken to by someone who not only didn't understand but refused to listen and spoke all over me. Asked what if that was their mum - they then told me to stop getting personal. I never swore, never commented on them, only asked what if that was their mum.... trying to get them to see where I was coming from. Threatened to cut me off - even though I wasn't rude, asked to speak to someone else, refused. Probably the worst, unsympathetic person I have ever spoken to - let's hope they don't experience the same level of bad service they gave to me. I called back - waiting 1 hr on the phone in a queue of 25, finally spoke to a lovely member of staff, who apologised on their colleague's behalf, and told me everything will be OK. 5 mins later got a call off a doctor, saying that they'd be at the nursing home the next day, as they always make a visit. I could discuss the rude operator with doctor then. Didn't feel as though the doctor had listened to me, as they thought I was my 81-year-old mum's mother - well that would be a miracle - made me laugh, but at the same time, have a feeling that the rude operator had asked the doctor to call me - however, would suggest that the management listen to the call - judge for themselves who was rude and inappropriate and would they have threatened to terminate the call?
Visited December 2023
Provided by Care opinion
Review titled Parkfield Medical Centre
Replied on 12 April 2024
Dear Daughter1942 Thank you for your feedback. I'm sorry to hear that you have not had a very good experience with our surgery and are disappointed by the attitude of the receptionist. Unfortunately as I am unable to identify you from your name I'm unable to currently investigate this for you. If you wish to discuss this further please contact me at the surgery. Kind regards Rachel- Practice Manager
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Review titled Good Surgery
Rated 4 stars out of 5
by Tara - Posted on 26 June 2023
Parkfields Medical Centre, receives some negative reviews but my family’s experience of the surgery has been faultless. Yes, no one answers the phones at 08.00... the call back service is beneficial but, by the time you receive a call back there are no appointments. However, the doctors, health care practitioners, pharmacist and nurses are superb. Doctor Hussain is incredible. Not only has she given concern of my health she is also lovely to speak with at every appointment. It is rare to find a doctor that combines such care for a patient. This doctor has outstanding quality of medical care. .Appointment system needs to be improved. .There should be appointments before 08.00, early evening Saturdays especially if you work. Patients have received an email: To get involved with the practice to make suggestions. Patients should get involved.
Visited June 2023
Review titled Parkfield Medical Centre
Replied on 12 April 2024
Dear Tara Thank you for your positive feedback. I'm please to see that you are benefiting from the call back system although appreciate we may have reached appointment capacity by the time you are called. We have recently introduced Online triage to try to resolve some of the previous issues surrounding booking appointments. We do offer evening and weekend appointments at another Health & Beyond sites - Bilston Urban Village so please do ask if those appointments would be more suitable. I will pass your lovely comments about Dr Hussain to her, I'm sure she will happy to hear this. Many thanks Rachel - Practice Manager
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Review titled Doctors are no good
Rated 1 star out of 5
by Sued - Posted on 28 June 2023
The reception phoned me to say doctor wants to speak to you about a ecg results but the day he should of phoned I didn’t receive any thing , now I’m trying to get hold of them to see what Is wrong , disgusting care !! I’m defo going to a different doctors !
Visited June 2023
Parkfield Medical Centre has not yet replied.
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2023
The Press 1 call back appointment is excellent and saves time holding on in a queue. I have always found the staff and Doctors / practitioners helpful and approachable.
Visited May 2023
Review titled Parkfield Medical Centre
Replied on 12 April 2024
Dear Patient Thank you for your positive feedback. I'm pleased to hear you have found staff and clinicians helpful. Myself and the team appreciate all feedback and this will be shared at our next team meeting. Many thanks Rachel - Practice Manager