Parklands Surgery
4 Parklands Road, Chichester, West Sussex, PO19 3DTContact details and opening times
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Reviews
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Review titled Extremely poor reception service…
Rated 1 star out of 5
by Natalie Smith - Posted on 20 December 2022
The doctors at this surgery are wonderful and I have nothing but praise and gratitude for them. However, the surgery’s reception and its reception staff are not fit for purpose. The reception staff are incredibly rude, impatient, challenging, ignorant and highly inflammatory towards poorly and vulnerable patients. They treat patients as a nuisance and an inconvenience. This has been going on for years and predates the pandemic, although since the pandemic it has been markedly worse. Nine times out of ten they don’t want you anywhere near the surgery to see a doctor, they seem to want to operate by telephone appointments only. However, they think that they can run a telephone based service without any additional staff to man the phone lines! How can you expect patients to be happy about this when trying to get someone to answer any of the options on the phone line is like trying to get blood out of a stone?! The other day I spent a collective 3 hours desperately trying to get someone to answer the phone to me. I swear you must turn the volume down or off on your phones and then only answer if you particularly feel like it/don’t recognise the number. It got to the point where I had to drive myself and my children to the surgery, despite hardly being able to breathe after having an asthma attack and an active chest infection, and the staff that are there are not on the phones, nor are any phones ringing; they’re just sitting around having a chat and mocking patients. If someone at the surgery could put at least half as much energy into customer service and actually talking to your patients, as you do to sticking up “zero tolerance to verbal abuse towards staff” signs, then perhaps patients and life at the surgery in general would be much more pleasant? If there are that many patients unhappy and frustrated with the service, then you urgently need to consider what you are doing wrong and put a plan in place to fix it. I have never been anything but polite and respectful towards all of the staff at the surgery, but several of the reception staff have been abhorrently rude to me on multiple occasions. You’ll find a severe asthmatic who has had 2 asthma attacks and a chest infection within the last month, barely has the oxygen to move around, let alone start a conversation or even an argument. Please, listen to your patients and do better! Ironically, I have managed to write this review while I am on hold to the surgery for the third time today. It’s been over an hour and counting so far, simply trying to get the medication I need to breathe and keep me alive…and they wonder why patients are so upset.
Visited December 2022
Parklands Surgery has not yet replied.
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Review titled Great Practise so organised
Rated 5 stars out of 5
by Michael Horam - Posted on 24 September 2022
Today had my double jab at the surgery So organised Fancy in and out 3 mins Thank you Parklands I have been a patient at the surgery for many years. I have nothing but praise for your care
Visited September 2022
Parklands Surgery has not yet replied.