PARKSIDE GROUP PRACTICE
27 Wyche Grove, South Croydon, Surrey, CR2 6EXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unhappy
Rated 3 stars out of 5
by Anonymous - Posted on 01 July 2024
Found the receptionist who called to be rude. Offered me a now or never appointment for my child 20 minutes before the appointment time. When I said it wasn’t possible, they tried to blame me for not answering my phone earlier in the morning. He’s a newborn baby, I was up all night with him and happened to be getting an hour of sleep when they called the first time. You should still be able to offer me another appointment sometime in the afternoon or the next morning or failing that sometime in the week. Essentially refusing to give me an appointment if I don’t come right now is ludicrous and not in the medical interest of my child. Ended up having to rush out the house without being able to get him or myself properly ready and run with him to the surgery for fear of not getting an appointment at all. And to top it all off, he didn’t get seen until 20 minutes after the appointment time when they told me if I couldn’t be on time then they wouldn’t book me as it would have been a waste of an appointment. Have really never experienced anything like it. I’ve always had good experiences here with the doctors so a huge shame that this receptionist was my first experience of the practise as a new parent. Worrying for the future.
Visited July 2024
PARKSIDE GROUP PRACTICE has not yet replied.
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Review titled Wonderful service
Rated 5 stars out of 5
by Lorna - Posted on 12 July 2024
My prescription was unexpectedly delayed and the wonderful receptionist was able to speak to the doctor and have one printed off immediately. I do not know why it was delayed but I cannot say how fabulous their service was in sorting this out for me.
Visited July 2024
PARKSIDE GROUP PRACTICE has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Rebecca Steele - Posted on 09 July 2024
Thank you for a seamless experience of requesting a chest x-ray. I have been unwell with a chesty cough, was prescribed a course of antibiotics and asked to contact the practice if no better. I contacted the practice online by Clinik this morning, requesting an x-ray referral. I received a text this morning and was able to go to Purley Hospital this afternoon and have a chest x-ray. Amazing. Thank you very much.
Visited July 2024
PARKSIDE GROUP PRACTICE has not yet replied.
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Review titled Good experience
Rated 5 stars out of 5
by John Law - Posted on 26 June 2024
GP treated me with respect and was courteous, good listener, helpful and understanding. Explained the medicines I have been prescribed and their needs. I was happy and satisfied. Thanks GP.
Visited June 2024
PARKSIDE GROUP PRACTICE has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Nashreen Shamis - Posted on 30 June 2024
The staff is welcoming and the doctors are approachable. They showed kindness with good thorough knowledge which made me feel comfortable. Although awaiting a call from GP to get prescription for my high blood pressure. Been to A&E and awaiting blood test results as they confirmed it will be sent to GP.
Visited June 2024
PARKSIDE GROUP PRACTICE has not yet replied.
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Review titled Good service
Rated 5 stars out of 5
by Irene Towndrow - Posted on 30 April 2024
I received my appointment via the practice website within approx 10 mins of requesting it. I had not seen this doctor before but she was extremely helpful and listened to me.
Visited April 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 02 May 2024
Dear Irene Thank you very much for taking the time to leave us feedback. I am so pleased that you found our triage system and doctor helpful. I have shared your comments with the whole team. Thanks Michelle Gavin Operations Manager
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Review titled Great communication
Rated 4 stars out of 5
by Cosmina Smaranda - Posted on 08 April 2024
Recently I have left a negative review for Parkside Group Practice regarding appointments date but I would like to amend it to a good one , as recently I have had the practice support and good communication about my situation and about my concerns. Receptionist was amazing and sorted out all for me !!!
Visited April 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 09 April 2024
Dear Cosmina Thank you for your updated review. It is much appreciated. I am really pleased that we have managed to work through this together and that you have received good support and communication from Parkside. Kind regards Michelle Operations Manager
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Review titled Disappointed about appointment services
Rated 2 stars out of 5
by Anonymous - Posted on 04 April 2024
I have requested an appointment for my skin problems and the practice offered me one within almost two months!!!! This is absolutely incredible and very disappointing. The reason given was that Easter break brought delays on appointments.
Visited April 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 09 April 2024
Thank you your feedback. I am pleased to see that this complaint has now been resolved. Many thanks Michelle Gavin Operations Manager
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Review titled The worst ever service
Rated 1 star out of 5
by Desislava - Posted on 12 March 2024
The worst ever service I have experienced. On the reception they do not know anything. Two of the receptionists are very rude. They got lost our prescription charge exemption form. That one we were waiting for 10 days just to be signed and have not received it at all because they did not find the form and did not even know anything about it. At the end I had to ask for a second form which we are still waiting to be signed. I brought to them the first form they got lost on the 17th of February. It is 12th of March now and we still do not have any form. For every single service I have to go to the practice several times ,have to ask the same things again and again, and every time they do not know why I am there. My husband was waiting for his fit note 5 days. Every day I had to go or to call them asking about it and every time they said us that the fit note was sent to his email, but it was not. At the end we requested a paper fit note and went to collect it personally. We are extremely disappointed with their service.
Visited March 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 13 March 2024
Dear Desislava I am sorry to read that our service has been disappointing for you and your husband. Prescription charge exemption forms are sent directly from the practice to the Prescription Charge authority, rather than back to the patient. If your issues have not yet been resolved, or you would like to discuss further, please contact me via the feedback button on Klinik on our website or call the practice on 020 8680 2588. Thanks Michelle Gavin Operations Manager
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Review titled Very helpful and kind people
Rated 4 stars out of 5
by paul Rogers - Posted on 24 February 2024
Personally I do not like seeing a different GP every time. In fact I havent seen my designated GP for a few years. Of late The remaining staff, that is receptionists, nurses and others have been outstanding, patient and a pleasure to talk to. I requested some emails for reports and they were received almost instantly with follow up phone calls if required. I feel the surgery went through a bad patch, not all their fault I would add, but now all seems back to their old selves. I hope it continues, to make seeing all the staff a pleasure, but....please let me see My Doctor !! (if possible).
Visited February 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 27 February 2024
Dear Paul Thank you very much for your kind comments. It is great to know that our staff, receptionists, nurses and others have been outstanding. In future, if you would like to see a particular doctor, please let us know when you telephone or submit a case via Klinik on our website, and we will always do our best to accommodate your request, if possible. Thanks Rebecca Cook Practice Manager