PARKWOOD SURGERY
Parkwood Drive Surgery, Parkwood Drive, Hemel Hempstead, Hertfordshire, HP1 2LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very Pleased With This Practice
Rated 5 stars out of 5
by anonymous - Posted on 23 August 2024
I bring my elderly Mother to Parkwood Surgery. On every occasion its been a good experience, with everyone of the staff treating us lovely and professionally. In the last two days we have seen both the Pharmacist and the Nurse. Both very good. Thank you, Parkwood Surgery.
Visited August 2024
Review titled PARKWOOD SURGERY
Replied on 23 August 2024
Dear Patient, Thank you for your positive feedback. We are pleased to hear that your experiences have met with your expectations and the high standards the surgery strives to meet. Kind Regards Parkwood Surgery
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Review titled Good experience
Rated 5 stars out of 5
by Julia Coleman - Posted on 30 August 2024
I was personally welcomed by the practitioner who was very professional and thorough, made notes, carried out an examination and at the end summed up what will happen next. At all times I felt comfortable and reassured that I was being listened to and that there will be various tests carried out. A very pleasant experience. I left feeling confidant that all that could be done was being acted upon.
Visited August 2024
Review titled PARKWOOD SURGERY
Replied on 30 August 2024
Dear Julia, Thank you for your positive feedback. We are pleased to hear that your experience met the high standards to which we strive to achieve. Kind Regards Parkwood Surgery
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Review titled Good experience today
Rated 4 stars out of 5
by Anonymous - Posted on 19 August 2024
Understanding and sympathetic GP listened to what I had to say today. I believe my concerns were dealt with and a follow up appointment was made with ease. I feel the NHS has a bad reputation at the moment and I haven’t always had the best experience at this surgery. It was great today and I am happy to write this review with a positive perspective.
Visited August 2024
Review titled PARKWOOD SURGERY
Replied on 19 August 2024
Dear patient, Thank you for your positive feedback. We are pleased to hear that your experience with using our services today has met with the expectations we strive to achieve. Kind Regards Parkwood Surgery
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Review titled Friendly Staff
Rated 4 stars out of 5
by Joyce - Posted on 29 August 2024
Had a Health Check today, friendly nurse/doctor. Listened and was attentive. Was able to book my blood test with her too. Thank you.
Visited August 2024
Review titled PARKWOOD SURGERY
Replied on 29 August 2024
Dear Joyce, We are pleased to hear that your experience today was positive and was of the high standards to which Parkwood Surgery strives to achieve. Your comments will be passed onto the clinical team. Kind regards Parkwood Surgery
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2024
This afternoon called regarding urgent prescription request, gentleman I spoke to advised he would do his best to get this actioned, he called back after hours to advise this had been completed I am so grateful
Visited July 2024
Review titled PARKWOOD SURGERY
Replied on 09 July 2024
Dear Patient, Thank you for your feedback. We are glad that you have had a positive experience whilst requesting your prescription and will pass this feedback on to the staff. Yours sincerely, Parkwood Surgery
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Review titled Great practice
Rated 4 stars out of 5
by Mrs B V Fox - Posted on 26 July 2024
My daughter had her wound dressed today by the nurse, she was very thorough & explained everything to her.
Visited July 2024
Review titled PARKWOOD SURGERY
Replied on 26 July 2024
Dear Mrs Fox, Thank you for sharing your feedback following your recent visit. We are glad you have had a positive experience. This will be shared with the relevant clinician. Yours sincerely, Parkwood Response Team
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Review titled Receptionist query
Rated 4 stars out of 5
by Joan Miller - Posted on 16 July 2024
Spoke to a very nice young male receptionist who was very helpful when I enquired about having a blood test and urine test done but would have difficulty getting to the surgery to collect the forms as my husband is very ill and under the Virtual Hospital at home with me caring for him. This young man emailed the forms to me which I found very helpful as it saved me a journey.
Visited July 2024
Review titled PARKWOOD SURGERY
Replied on 22 July 2024
Dear Joan, Thank you for sharing your positive experience whilst speaking to a member of our team. We are glad that this staff member was able to assist you with your query on collecting your test forms, and provided a service to best suit your needs. Yours sincerely, Parkwood Surgery
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Review titled Sadly, the Practise has changed. No continuity.
Rated 3 stars out of 5
by Annette Sugars - Posted on 23 July 2024
Today, l saw a lovely young Practitioner. She looked, listened and actioned. Very thorough and nothing was too much trouble. Quite refreshing. She set a good example a good example of how to treat patients.
Visited July 2024
Review titled PARKWOOD SURGERY
Replied on 24 July 2024
Dear Annette, We are pleased to hear that you received a positive experience and will share your feedback with our clinicians. Yours sincerely, Parkwood Response Team
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Review titled Receptionists playing doctors
Rated 1 star out of 5
by Bill - Posted on 06 July 2024
After receiving treatment for an absyss with antibiotics I called the surgery to request an urgent appointment as the infection was still there. Having being told by a receptionist that I was unable to even request to make an appointment for at least 6 days and told to put in an online request. After 48 hours gmhad passed since I put in the online request, I called the surgery to find out what was happening only to be told by telephone answerer that I would need to see a dentist or call 111 or go to urgent care, needless to say I never got called by a doctor but was diagnosed by the completely inexperienced telephone staff. I still have the infection which is getting worse and as my doctors surgery are unable to help I will have to attend urgent care now.
Visited July 2024
Review titled PARKWOOD SURGERY
Replied on 09 July 2024
Dear Bill, Thank you for your feedback. We apologise for the difficulties and frustration you experienced during your recent interactions with our practice following your recent infection. I hope you are feeling better now. We would like to follow up on your recent infection and discuss your concerns in more detail. Unfortunately, we are unable to contact you as you have only provided your first name. We kindly ask that you contact the surgery at your earliest convenience to discuss this further so we can provide the necessary support. Yours sincerely, Parkwood Surgery
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 30 July 2024
Visited practice on 11th July to book an emergency appointment. Staff were dismissive and rude. Not necessary. Went home and followed the complicated online system of arranging a call-back within 48 hours. Received no call-back and still chasing 19 days on. Pretty sure I could have got a routine appointment within that time frame! Disgusted and disappointed. How is this acceptable? Suggestions: staff put a sign on their window if they are busy. Train staff how to be pleasant. Offer your staff 'wellbeing' breaks if politeness is generally challenging for them!
Visited July 2024
Review titled PARKWOOD SURGERY
Replied on 05 August 2024
Dear Patient, Thank you for taking the time to feedback you recent experience at Parkwood Surgery. I am sorry that your recent engagement with us has not met the high standards and expectations we strive to achieve and provide. Your feedback has been passed onto the staff involved. The practice is in the process of providing additional training for all members of staff. Please can you let us know if you still require an appointment for your concern. Unfortunately you have submitted an anonymous post so we are unable to follow up with your complaint fully. Kind regards Parkwood Surgery