PARKWOOD SURGERY
Parkwood Drive Surgery, Parkwood Drive, Hemel Hempstead, Hertfordshire, HP1 2LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great help healthcare advice
Rated 5 stars out of 5
by Matt Hatton - Posted on 11 December 2024
Informative, kind. Great listener. Explained clearly and sensitively. Helped me understand. Pain free giving blood, talked me through the process to address my anxieties
Visited December 2024
Review titled PARKWOOD SURGERY
Replied on 12 December 2024
Dear Mr Hatton, Thank you for positive feedback. We are pleased to hear that your recent experience has met with the high expectations Parkwood Surgery strives to achieve. Kind Regards Parkwood Surgery
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Review titled Horrific management and inability to get an appointment.
Rated 1 star out of 5
by Emilie Vaughan - Posted on 20 December 2024
My boyfriend has rang up Parkwood Drive first thing every morning at least 10 times over the past two weeks about his breathing problems and asthma. He is 22 years old, has a known heart condition, (which should be prioritised) but has also been struggling with shortness of breath and repeated untreated chest infections. He has been told consistently that no appointments are available, the phone lines have a horrific waiting time which also doesn't surprise me why appointments seem to be so rare. As well as this, the triage service through the website is also disabled so there are no alternative routes to getting an appointment. He's extremely lucky that I am a training paramedic and have some knowledge as to how to deal with these health episodes, in my honest opinion, it seems as if he is being thrown aside because he is young and dismissed when he should be down as a vulnerable patient. This is completely unacceptable, he is a young, active and fit lad who is very much struggling with this aspect of his health and breathing which is affecting his daily life and sleep but yet has still be left unseen and untreated but Parkwood. If I compare this to my local GP surgery in Abbots Langley, I am often able to go through the triage process and receive an appointment same day, if not within the same week. To see him struggling is horrible, we have been told to seek other routes but private healthcare is extortionate, something that two young people do not have the income to cover and the only alternative is to bare a 9 hour wait at the UTC in Watford general only to be told to follow up with a GP. I'm hoping something can change either the way the surgery manages its appointment system making it easier to be seen or begins to prioritise some patients who are already known to be struggling with serious conditions such as those with the heart.
Visited December 2024
Review titled PARKWOOD SURGERY
Replied on 20 December 2024
Dear Ms Vaughan, We are sorry to hear that your recent experience with contacting Parkwood Surgery has not been positive. We would like to investigate your concerns further, however, as you are writing on behalf of our Patient, we are unable to do so. Please contact the surgery to allow us to discuss this directly with you. Kind regards, Parkwood Surgery
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Review titled Great if you see the same GP for continuity of care.
Rated 3 stars out of 5
by Anonymous - Posted on 04 December 2024
The health care assistant who did my health check was very helpful and supportive. She was very thorough and made the time to listen and support me.
Visited December 2024
Review titled PARKWOOD SURGERY
Replied on 05 December 2024
Dear Patient, Thank you for your positive feedback. We are pleased to hear that your recent contact with the surgery met with the high expectations we strive to achieve. Kind Regards, Parkwood Surgery.
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Review titled Good diabetic review
Rated 5 stars out of 5
by Ian Morris - Posted on 30 November 2024
Had an annual diabetic review with a thorough examination of feet featuring neuropathy with clinician explaining importance of good blood glucose control in order to manage condition.
Visited November 2024
Review titled PARKWOOD SURGERY
Replied on 02 December 2024
Dear Mr Morris, We are pleased to hear that your recent experience has met with the high expectations Parkwood Surgery strives to achieve. Kind Regards Parkwood Surgery
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Review titled Good experience today
Rated 4 stars out of 5
by James Bowler - Posted on 08 November 2024
I met with the general practitioner assistant about my diabetes, she restored some of my lack of faith in the surgery , she is an asset to the surgery, also the younger receptionist nearest the door, was very helpful to patients that had issues , again an asset to the surgery!
Visited November 2024
PARKWOOD SURGERY has not yet replied.
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Review titled Great nurse
Rated 5 stars out of 5
by Teresa - Posted on 10 October 2024
My mother had her blood test and flu vaccination with the nurse. She was very friendly, kind and patient with my mother who has got dementia.
Visited October 2024
Review titled PARKWOOD SURGERY
Replied on 11 October 2024
Dear Teresa, We are pleased to hear that your mother has received a positive experience during her recent contact with Parkwood Surgery. Thank you for your positive feedback. Kind Regards Parkwood Surgery
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Review titled Not really fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 24 October 2024
The positive reviews here do not match with my or anyone i knows actual experience dealing with this surgery, no one in the area that I've spoken to has anything positive to say about this surgery. Almost impossible to get an appointment even though the waiting room is often totally empty, when they actually answer the phone you are told to go and book an appointment on their website only to find the option to do so is turned off. I personally have not been able to get an appointment in almost a year. I have personally noticed that positive review for this surgery seem to only be posted after a spate of negative ones, i am making no accusations i just find this pattern a bit suspicious. I also find that the Google reviews match my own and others experience dealing with this surgery much more accurately. Up until 4 years ago this was an excellent 5 star surgery but like i put in the title now it is not really fit for purpose.
Visited October 2024
Review titled PARKWOOD SURGERY
Replied on 25 October 2024
Dear Patient, We are sorry to hear that your experience of accessing Parkwood Surgery has not met with the high expectations we strive to achieve. We have recently recruited a number of GP's which will increase appointment availability. Unfortunately you have posted your review anonymously, if you still require assistance please contact the surgery by telephone, face to face or via our online consultation form. Kind Regards, Parkwood Surgery.
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Review titled Amazing nurse
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2024
Not one to leave reviews, but I felt compelled to after the appointment I had. Went away feeling blown away by the level of care and compassion I received. I’ve never walked away from an appointment feeling so looked after and positive that the care will continue.
Visited October 2024
Review titled PARKWOOD SURGERY
Replied on 18 October 2024
Dear Patient, We are pleased to hear that your recent contact with Parkwood Surgery has met with the high standards we aspire to achieve. Kind Regards Parkwood Surgery
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Review titled Great GP
Rated 5 stars out of 5
by Anonymous - Posted on 02 October 2024
New building is great, very clean and plenty of seating. Check in process was simple. Staff were friendly.
Visited October 2024
Review titled PARKWOOD SURGERY
Replied on 03 October 2024
Dear Patient, Thank you for your feedback. We are pleased to hear that your experience has met with the expectations we strive to achieve. Kind Regards Parkwood Surgery
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Review titled Great consultation
Rated 4 stars out of 5
by Kirsty Tod - Posted on 02 October 2024
Had a health check. Warm welcome, put me at ease and ensured I was comfortable answering any questions she had. Happy to answer any questions I had and provide guidance where she could. Very positive experience.
Visited October 2024
Review titled PARKWOOD SURGERY
Replied on 03 October 2024
Dear Ms Tod, We are pleased to hear that you recent contact with Parkwood Surgery has met with the high expectations we strive to achieve. Kind Regards Parkwood Surgery