PARKWOOD SURGERY
Parkwood Drive Surgery, Parkwood Drive, Hemel Hempstead, Hertfordshire, HP1 2LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very pleased with the NHS health check
Rated 5 stars out of 5
by Anonymous - Posted on 26 August 2024
My experience relating to a health check was excellent . My observation whilst in the surgery was poor. Screens not working, elderly people coming to desk and not being able to get help with using system . Very sad to see people having to wait for next appointments to be released
Visited August 2024
Review titled PARKWOOD SURGERY
Replied on 27 August 2024
Dear Patient, Thank you for your feedback. We are aware that for our elderly patients utilising the self check in can be challenging. If patients are not able to use the self check in screens, our reception staff are always happy to book patients in at the reception desk on their behalf. The partners are currently monitoring the appointment system and investigating alternative processes to book appointments. Kind Regards Parkwood Surgery
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Review titled Kind practitioner
Rated 5 stars out of 5
by Anonymous - Posted on 20 August 2024
Me practitioner today was kind and smiley. She explained the reason for my visit, she took time to listen, she gave extra information that was relevant to my answers, and went beyond what was required to make me feel comfortable and welcome. What a star!
Visited August 2024
Review titled PARKWOOD SURGERY
Replied on 20 August 2024
Dear Patient, Thank you for your positive feedback. We are pleased to hear that your experience met with the high standards to which we strive to achieve. Kind Regards, Parkwood Surgery.
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Review titled nhs health review
Rated 5 stars out of 5
by Anonymous - Posted on 29 August 2024
I would like to say a big thank you for the person doing my health check today.She was so excellent and kind,explained about cholesterol and her advice was invaluable. Lovely to speak to and put me on the right track. She is an asset to your practice.
Visited August 2024
Review titled PARKWOOD SURGERY
Replied on 30 August 2024
Dear Patient Thank you for your feedback. We are pleased that your recent contact with the surgery has been so positive and your experience has met with the high standards the surgery strives to meet. Kind Regards Parkwood Surgery
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Review titled A good experience
Rated 4 stars out of 5
by Danni - Posted on 28 August 2024
Today I submitted an online form and was promptly given an appointment. The appointment was very thorough with lots of time taken. I was very happy with the outcome today.
Visited August 2024
Review titled PARKWOOD SURGERY
Replied on 29 August 2024
Dear Danni, We are pleased to hear that you have received a positive outcome to your contact with the surgery today. Thank you for your positive feedback. We will pass your comments onto the team. Kind regards Parkwood surgery
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Review titled Excellent diabetic review
Rated 5 stars out of 5
by Anil Bhagwat - Posted on 15 August 2024
The reviewer was very proficient and thorough and gave excellent advice to both myself and my wife. She took great care to explain salient points and answered our queries with understandable responses. I would like future reviews to be with her!
Visited August 2024
Review titled PARKWOOD SURGERY
Replied on 16 August 2024
Dear Mr Bhagwat, Thank you for taking the time to feedback the positive experience you have recently received by one of our clinicians during your diabetic review. We will feedback to the relevant staff member your comments. Thank you again. Kind regards Parkwood Surgery
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Review titled Impossible to talk to someone over the phone
Rated 2 stars out of 5
by Marina Forte - Posted on 12 August 2024
It's plainly impossible to talk to someone over the phone. No matter if I'm caller number 1 or 10th in the queue. The queue never, ever moves up. I've been trying for literal months to contact the surgery via phone for different issues or queries as I work in London and I'm unable to come in person unless I have an appointment scheduled. I've never stopped trying but I've also never been able to get through to someone over the phone. How is this possible?!?!
Visited August 2024
Review titled PARKWOOD SURGERY
Replied on 13 August 2024
Dear Marina, Thank you for taking the time to feedback your recent experience of using the telephone system. I am sorry to hear that this has not met the expectations which we strive to achieve. We have recently installed a new telephone system, which patients' will have a more positive experience using. There is an option with the new telephone system to request a call back and one of the reception team will respond to this request. Kind Regards Parkwood Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 August 2024
I have received very good care throughout the last week by 3 different medical staff. I would like to commend them for their care and patience, their patient care and personal skills were very good. Nurse who has taken blood and my ECG, dr who referred for further tests and initial health review nurse who took time to listen and seek further investigation. All amazing at your job
Visited August 2024
Review titled PARKWOOD SURGERY
Replied on 29 August 2024
Dear Patient, We are pleased to hear that your recent contact with the surgery has been positive. Thank you for taking the time to feedback your experiences. We will pass your comments onto the clinical team. Kind Regards Parkwood Surgery
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 29 August 2024
I saw renata today for a blood test and I told her my fear of needles, she was brilliant as she managed to take blood within seconds as we were talking. She was very professional and friendly. If u hate needles definitely ask for her
Visited August 2024
Review titled PARKWOOD SURGERY
Replied on 30 August 2024
Dear Patient, Thank you for your positive feedback. We are pleased to hear that your experience has met with the high standards the surgery strives to meet. Your comment will be passed onto the clinician. Kind Regards Parkwood Surgery
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Review titled health check
Rated 4 stars out of 5
by Anonymous - Posted on 21 August 2024
Felt very listened to by a very kind practitioner on my NHS health check today. Was given a helpful advice.Attention to detail,caring attitude and had a sense of humour.Thank you!
Visited August 2024
Review titled PARKWOOD SURGERY
Replied on 22 August 2024
Dear Patient Thank you for your feedback. We are pleased to hear that your experience was so positive and helpful. We shall pass your comments on to the clinical team. Kind Regards Parkwood Surgery
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 28 August 2024
I had a health check, and I was impressed with the professionalism and support offered by the person in charge of my health check.
Visited August 2024
Review titled PARKWOOD SURGERY
Replied on 28 August 2024
Dear Patient, We are pleased to hear that you have received a positive experience with your recent contact with the surgery. Thank you for your feedback. Kind Regards Parkwood Surgery