PARKWOOD SURGERY
Parkwood Drive Surgery, Parkwood Drive, Hemel Hempstead, Hertfordshire, HP1 2LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Really happy
Rated 4 stars out of 5
by Anonymous - Posted on 19 October 2024
I was called in for a health review. As an carer I have little time for myself so it was really lovely to see someone who really cared. The doctor gave me time and really helpful. She listened, cared and wanted to help and made a couple of appointments for me.
Visited October 2024
Review titled PARKWOOD SURGERY
Replied on 21 October 2024
Dear Patient, We are pleased to hear that your recent contact with Parkwood Surgery has met the high expectations we strive to achieve. Kind Regards Parkwood Surgery
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Review titled Poorly managed practice
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2024
Consulted my pharmacist checked online and just cannot get an appointment with my gp surgery. You have to go to the surgery at 8:30am and wait to speak to someone and may get an appointment a week later and then you may not even get speak to a gp that is qualified. For people who work full time or elderly that have mobility issues this can be quite distressing.
Visited October 2024
Review titled PARKWOOD SURGERY
Replied on 15 October 2024
Dear Patient, We are sorry to hear that your recent experience with contacting Parkwood Surgery has not been positive. Routine appointments are now released daily and these are bookable either over the phone or by coming to the surgery in person. If your concern is more urgent it would be appropriate to complete the online E-consult form which can be found on our website, this would enable your concern to be triaged in a timely fashion. Please be assured that all of the GP's employed by Parkwood surgery are all qualified. You have submitted this review anonymously which means we are unable to contact you directly. If you are still experiencing concerns regarding a medical matter, please contact the surgery and we will assist you further. Kind Regards Parkwood Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2024
Receptionist on initial visit was very helpful and told me that she would try to arrange an appointment and that she would call back the next morning. This is exactly what happened and my appointment was for 10.00am, only 1.5 hours later. My appointment went well with a recommendation from the doctor to visit the practice physio before returning to work.
Visited September 2024
Review titled PARKWOOD SURGERY
Replied on 24 September 2024
Dear Patient, Thank you for your feedback. We are pleased to hear that your recent contact and subsequent visit has met with the high standards the surgery strives to meet. Kind Regards Parkwood Surgery
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Review titled Getting disappointed
Rated 3 stars out of 5
by Tony - Posted on 03 September 2024
Visited surgery today to see if my respiratory results had been sent to surgery told they were not here would have to contact hospital which I was ok about then asked to get a repeat proscription for medication that had been given before was asked why I needed these which I felt had nothing to do with the receptionist as to why I needed them was told blimey there’s enough there to knock you out which I felt I was being judged asked her if I would be getting a call back about this to be told well request has been put through so you’ll just have to wait and see felt that she was unprofessional and seemed that I was a inconvenience to her So now will just have to wait and see what happens now I suppose
Visited September 2024
Review titled PARKWOOD SURGERY
Replied on 04 September 2024
Dear Tony, We are sorry to hear that your recent contact with Parkwood Surgery did not meet the expectations to which we strive to achieve. Your comments will be fed back to the team and further training will be provided. Kind Regards Parkwood Surgery
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Review titled Helpful & courteous staff
Rated 5 stars out of 5
by Mary - Posted on 03 September 2024
Had my NHS health check , got the appointment for the the day after it was offered, The health professional I saw was very kind ,listened to my concerns & updated my file with the new information I provided, including scanning paperwork I brought with me , She gave me a date for a blood test at the surgery in a couple of days , She was sympathetic and empathetic, I didn't feel rushed . The reception staff member I delt with was very helpful.
Visited September 2024
Review titled PARKWOOD SURGERY
Replied on 04 September 2024
Dear Mary, We are pleased to hear that your recent experience with Parkwood Surgery met with the expectations we strive to meet. Kind Regards Parkwood Surgery
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Review titled Great heath check
Rated 3 stars out of 5
by Lisa Jayne Chapman - Posted on 24 September 2024
The nurse who did my heath check was exceptionally friendly and professional and sorted out several follow ups needed while we had the consultation.
Visited September 2024
Review titled PARKWOOD SURGERY
Replied on 25 September 2024
Dear Ms Chapman, Thank you for your positive feedback. We are pleased to hear that your experience has met with the high standards the surgery strives to meet. Kind Regards Parkwood Surgery
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Review titled At last!
Rated 3 stars out of 5
by Mrs lesley taylor - Posted on 16 September 2024
I didn't catch the name of this lovely male doctor, I believe he is a local, but he was great, very thorough and polite and understanding, can he please stay with the surgery
Visited September 2024
Review titled PARKWOOD SURGERY
Replied on 17 September 2024
Dear Mrs Taylor, Thank you for your positive feedback. This will be passed onto the relevant clinician. Kind regards, Parkwood Surgery
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Review titled A change of mood
Rated 5 stars out of 5
by Anonymous - Posted on 11 September 2024
I've never come out of my GP surgery feeling unhappy. Our GPs are incredibly helpful given the short time they can afford with each of us. But my first post 40 Health Check was an entirely different experience. I felt the GP wanted to actively listen. I felt they were being holistic. I felt they actively wanted to find ways to help even if they were not obvious, both medical and non medical. This initiative could have been such a run of the mill process, but the doctor made it something far better. It changed my mood for the week!
Visited September 2024
Review titled PARKWOOD SURGERY
Replied on 24 September 2024
Dear patient, Thank you for your feedback. We are pleased to hear that your recent visit to Parkwood Surgery has met with the high standards the surgery strives to meet. Kind Regards Parkwood Surgery
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Review titled Impressed
Rated 4 stars out of 5
by Anonymous - Posted on 26 September 2024
Had a health check with the Nurse today. I was very impressed with her. Very professional and had a lovely way about her which made me feel very relaxed and comfortable which I feel is very important when seeing a Healthcare Professional.
Visited September 2024
Review titled PARKWOOD SURGERY
Replied on 27 September 2024
Dear Patient, We are pleased to hear that your recent contact with Parkwood Surgery has met with the high standards we strive to meet. Thank you for your positive feedback. Kind Regards Parkwood Surgery
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Review titled Great service
Rated 5 stars out of 5
by Keith Davies - Posted on 12 September 2024
Left a message online regarding new meds required for a new issue. Callback received today and the service I received was exceptional. Everything explained regarding current steps and any possible future changes. Thank you
Visited September 2024
Review titled PARKWOOD SURGERY
Replied on 24 September 2024
Dear Mr Davies, We are pleased to hear that you have received a positive experience with your recent contact with Parkwood Surgery. Kind Regards Parkwood Surgery