PARKWOOD SURGERY
Parkwood Drive Surgery, Parkwood Drive, Hemel Hempstead, Hertfordshire, HP1 2LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good experience today
Rated 4 stars out of 5
by James Bowler - Posted on 08 November 2024
I met with the general practitioner assistant about my diabetes, she restored some of my lack of faith in the surgery , she is an asset to the surgery, also the younger receptionist nearest the door, was very helpful to patients that had issues , again an asset to the surgery!
Visited November 2024
PARKWOOD SURGERY has not yet replied.
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Review titled Great nurse
Rated 5 stars out of 5
by Teresa - Posted on 10 October 2024
My mother had her blood test and flu vaccination with the nurse. She was very friendly, kind and patient with my mother who has got dementia.
Visited October 2024
Review titled PARKWOOD SURGERY
Replied on 11 October 2024
Dear Teresa, We are pleased to hear that your mother has received a positive experience during her recent contact with Parkwood Surgery. Thank you for your positive feedback. Kind Regards Parkwood Surgery
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Review titled Not really fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 24 October 2024
The positive reviews here do not match with my or anyone i knows actual experience dealing with this surgery, no one in the area that I've spoken to has anything positive to say about this surgery. Almost impossible to get an appointment even though the waiting room is often totally empty, when they actually answer the phone you are told to go and book an appointment on their website only to find the option to do so is turned off. I personally have not been able to get an appointment in almost a year. I have personally noticed that positive review for this surgery seem to only be posted after a spate of negative ones, i am making no accusations i just find this pattern a bit suspicious. I also find that the Google reviews match my own and others experience dealing with this surgery much more accurately. Up until 4 years ago this was an excellent 5 star surgery but like i put in the title now it is not really fit for purpose.
Visited October 2024
Review titled PARKWOOD SURGERY
Replied on 25 October 2024
Dear Patient, We are sorry to hear that your experience of accessing Parkwood Surgery has not met with the high expectations we strive to achieve. We have recently recruited a number of GP's which will increase appointment availability. Unfortunately you have posted your review anonymously, if you still require assistance please contact the surgery by telephone, face to face or via our online consultation form. Kind Regards, Parkwood Surgery.
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Review titled Amazing nurse
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2024
Not one to leave reviews, but I felt compelled to after the appointment I had. Went away feeling blown away by the level of care and compassion I received. I’ve never walked away from an appointment feeling so looked after and positive that the care will continue.
Visited October 2024
Review titled PARKWOOD SURGERY
Replied on 18 October 2024
Dear Patient, We are pleased to hear that your recent contact with Parkwood Surgery has met with the high standards we aspire to achieve. Kind Regards Parkwood Surgery
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Review titled Great GP
Rated 5 stars out of 5
by Anonymous - Posted on 02 October 2024
New building is great, very clean and plenty of seating. Check in process was simple. Staff were friendly.
Visited October 2024
Review titled PARKWOOD SURGERY
Replied on 03 October 2024
Dear Patient, Thank you for your feedback. We are pleased to hear that your experience has met with the expectations we strive to achieve. Kind Regards Parkwood Surgery
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Review titled Great consultation
Rated 4 stars out of 5
by Kirsty Tod - Posted on 02 October 2024
Had a health check. Warm welcome, put me at ease and ensured I was comfortable answering any questions she had. Happy to answer any questions I had and provide guidance where she could. Very positive experience.
Visited October 2024
Review titled PARKWOOD SURGERY
Replied on 03 October 2024
Dear Ms Tod, We are pleased to hear that you recent contact with Parkwood Surgery has met with the high expectations we strive to achieve. Kind Regards Parkwood Surgery
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Review titled Really happy
Rated 4 stars out of 5
by Anonymous - Posted on 19 October 2024
I was called in for a health review. As an carer I have little time for myself so it was really lovely to see someone who really cared. The doctor gave me time and really helpful. She listened, cared and wanted to help and made a couple of appointments for me.
Visited October 2024
Review titled PARKWOOD SURGERY
Replied on 21 October 2024
Dear Patient, We are pleased to hear that your recent contact with Parkwood Surgery has met the high expectations we strive to achieve. Kind Regards Parkwood Surgery
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Review titled Poorly managed practice
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2024
Consulted my pharmacist checked online and just cannot get an appointment with my gp surgery. You have to go to the surgery at 8:30am and wait to speak to someone and may get an appointment a week later and then you may not even get speak to a gp that is qualified. For people who work full time or elderly that have mobility issues this can be quite distressing.
Visited October 2024
Review titled PARKWOOD SURGERY
Replied on 15 October 2024
Dear Patient, We are sorry to hear that your recent experience with contacting Parkwood Surgery has not been positive. Routine appointments are now released daily and these are bookable either over the phone or by coming to the surgery in person. If your concern is more urgent it would be appropriate to complete the online E-consult form which can be found on our website, this would enable your concern to be triaged in a timely fashion. Please be assured that all of the GP's employed by Parkwood surgery are all qualified. You have submitted this review anonymously which means we are unable to contact you directly. If you are still experiencing concerns regarding a medical matter, please contact the surgery and we will assist you further. Kind Regards Parkwood Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2024
Receptionist on initial visit was very helpful and told me that she would try to arrange an appointment and that she would call back the next morning. This is exactly what happened and my appointment was for 10.00am, only 1.5 hours later. My appointment went well with a recommendation from the doctor to visit the practice physio before returning to work.
Visited September 2024
Review titled PARKWOOD SURGERY
Replied on 24 September 2024
Dear Patient, Thank you for your feedback. We are pleased to hear that your recent contact and subsequent visit has met with the high standards the surgery strives to meet. Kind Regards Parkwood Surgery
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Review titled Getting disappointed
Rated 3 stars out of 5
by Tony - Posted on 03 September 2024
Visited surgery today to see if my respiratory results had been sent to surgery told they were not here would have to contact hospital which I was ok about then asked to get a repeat proscription for medication that had been given before was asked why I needed these which I felt had nothing to do with the receptionist as to why I needed them was told blimey there’s enough there to knock you out which I felt I was being judged asked her if I would be getting a call back about this to be told well request has been put through so you’ll just have to wait and see felt that she was unprofessional and seemed that I was a inconvenience to her So now will just have to wait and see what happens now I suppose
Visited September 2024
Review titled PARKWOOD SURGERY
Replied on 04 September 2024
Dear Tony, We are sorry to hear that your recent contact with Parkwood Surgery did not meet the expectations to which we strive to achieve. Your comments will be fed back to the team and further training will be provided. Kind Regards Parkwood Surgery