Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A brilliant experience
Rated 5 stars out of 5
by Anonymous - Posted on 05 September 2024
My appointment was booked within minutes of completing the online form and my availability was considered as part of this. The appointment took place less than 24hrs after requesting too. My appointment was on time and the GP I saw was incredibly helpful, understanding and empathetic to my situation. He helped me to make an informed decision about my options and the appointment never felt rushed or like I was bothering anyone. A great experience.
Visited September 2024
Review titled Patford House Partnership
Replied on 09 September 2024
Dear Patient, Thank you for sharing your experience! We are pleased to hear that your appointment was arranged quickly and that you felt supported and understood by the GP. It is good to know you felt informed and not rushed. We are here to provide compassionate care, and we're glad we could meet your expectations! Kind Regards, Julie Taylor - Operations Manager
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Review titled Good Doctor
Rated 3 stars out of 5
by Anonymous - Posted on 10 September 2024
Saw a good doctor, he was understanding, listened and hopefully for continuity will be able to see the same doctor for results.
Visited September 2024
Review titled Patford House Partnership
Replied on 10 September 2024
Dear Patient, Thank you for your feedback! We are pleased to hear that you had a positive experience with the doctor and felt heard. We will of course do our best to ensure continuity of care for your results. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Ken Price - Posted on 20 September 2024
Had a telephone conversation regarding medication review. The clinician was extremely helpful and took time to listen and answer my questions.
Visited September 2024
Review titled Patford House Partnership
Replied on 24 September 2024
Dear Ken, Thank you for your feedback! We are pleased to hear that your conversation with the clinician was helpful and that your questions were addressed. We appreciate your trust in us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Peter Hudson - Posted on 07 September 2024
A pleasant telephone annual medication review all done at the correct prearranged time. This was a follow-up to a t2d check carried out at Beversbrook Clinic.
Visited September 2024
Review titled Patford House Partnership
Replied on 09 September 2024
Dear Peter, Thank you for your positive feedback! We are pleased to hear that your telephone medication review was timely and went smoothly. It is good to know that your follow-up after the T2D check was handled to your satisfaction. Kind Regards, Julie Taylor - Operations Manager
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Review titled An appointment at short notice
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2024
Once again an appointment was made for me at short notice which I really appreciated. Dealing with a Practitioner who is approachable & understanding is very reassuring. The consultation removed a level of anxiety for me. Thank you.
Visited September 2024
Review titled Patford House Partnership
Replied on 16 September 2024
Dear Patient, Thank you for your kind feedback! We are so pleased we could arrange a short-notice appointment for you and that your consultation helped ease your anxiety. It is good to know you felt reassured and we appreciate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great information
Rated 4 stars out of 5
by Anonymous - Posted on 03 September 2024
Fully explained all the necessary procedures for what I asked with a follow up link to to the NHS website for more explanation.
Visited September 2024
Review titled Patford House Partnership
Replied on 09 September 2024
Dear Patient, Thank you for your review! We are pleased we could provide clear explanations and useful resources. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Brilliant service
Rated 5 stars out of 5
by Bob Marshall - Posted on 21 September 2024
I saw the new doctor. She was very professional and thorough. She also explained things very well. I was very happy with the way I was dealt with and the outcome. Another positive experience with Patford House Partnership
Visited September 2024
Review titled Patford House Partnership
Replied on 24 September 2024
Dear Bob, Thank you for your positive review! We are pleased to hear that you had a good experience with our new doctor and that she provided thorough explanations. Patient satisfaction is important to us and we really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great level of care
Rated 4 stars out of 5
by Anonymous - Posted on 20 September 2024
I cannot express how much I felt relieved from seeing the gp at this practice. He was the first gp to actually listen to my symptoms and was very thorough with his examination. He advised exactly what I needed and got the ball rolling for a scan which I'd been trying to get for months. He also provided alternative solutions if the scan was unsuccessful. All in all I felt heard and that the gp really did care about my wellbeing. If I ever need to go again, I would definitely ask for this gp.
Visited September 2024
Review titled Patford House Partnership
Replied on 24 September 2024
Dear Patient, Thank you so much for your positive review! We are happy to hear that you felt heard and well cared for during your visit and good to know that our GP took the time to listen to your symptoms and provided the thorough care you needed. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Professional
Rated 5 stars out of 5
by Eric Adams - Posted on 11 September 2024
Efficient and all explained clearly. Good liason with GWH. Odd that the receptionist asked about the clinical matter. This is between patient and physician
Visited September 2024
Review titled Patford House Partnership
Replied on 16 September 2024
Dear Eric, Thank you for your feedback! We are pleased to hear you found the process efficient and communication clear. We appreciate your comment regarding the clinical matter and will continue to ensure all interactions are handled appropriately. Your input is valuable to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 September 2024
GP was excellent. She gave me lots of time. Through examination. Explained throughout how to help me. Very kind & caring
Visited September 2024
Review titled Patford House Partnership
Replied on 16 September 2024
Dear Patient, Thank you for your lovely feedback! We are pleased to hear that your GP provided thorough care and took the time to explain everything. It is good to know you felt supported and cared for during your visit. Kind Regards, Julie Taylor - Operations Manager