Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Thank you
Rated 4 stars out of 5
by Philip Moore - Posted on 12 March 2025
Thanks for your help and support during my giving up smoking with the practice. The telephone calls have been a great help.
Visited March 2025
Review titled Patford House Partnership
Replied on 17 March 2025
Dear Philip, Well done on your progress! We are pleased to have been able to support you on your journey to quit smoking. If you ever need further advice or encouragement, we are here to help. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Nick Kelly - Posted on 26 March 2025
Asked online for a routine appointment following some concerns about a previous blood test. I had a telephone consultation within a week and a follow up tests have already been booked. The nurse on the phone listened to my concerns and was really helpful
Visited March 2025
Review titled Patford House Partnership
Replied on 26 March 2025
Dear Nick, Thank you for your positive feedback! We are pleased to hear your concerns were addressed quickly and that you received helpful support from the nurse. We appreciate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Outstanding Doctor
Rated 5 stars out of 5
by Tony Wheeler - Posted on 27 March 2025
The doctor is an outstanding doctor as she is patient and listens to her patients, an essential ability, but not always experienced. It’s a pleasure to have an appointment with her.
Visited March 2025
Review titled Patford House Partnership
Replied on 02 April 2025
Dear Tony, Thank you for your lovely feedback! We are pleased to hear that you felt listened to and well cared for. We will be sure to pass on your kind words. Best Regards, Julie Taylor - Operations Manager
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Review titled Gp practice nurse
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2025
I had my first smear on the 29th, after putting it off for two years for no reason other than fear, the nurse who did my smear was so patient, she was very reassuring and talked me through the process along with making sure I knew how to check for lumps in my breast. She spoke to me regarding what the results would mean as that was my biggest fear and made me feel very relaxed and comfortable! She’s a credit to the surgery and I’m definitely going to make sure other people know a pap isn’t scary or painful.
Visited March 2025
Review titled Patford House Partnership
Replied on 02 April 2025
Dear Patient, Thank you for sharing your experience! We are pleased to hear that the nurse made you feel comfortable and reassured throughout the process. Your feedback means a lot. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 26 March 2025
Telephone was made on the date and time it was scheduled. All questions were asked that were required and my medication was dispensed and delivered to the requested chemist
Visited March 2025
Review titled Patford House Partnership
Replied on 02 April 2025
Dear Patient, Thank you for your feedback! We are pleased everything went smoothly with your appointment and prescription. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Needed to have researched my record first!
Rated 4 stars out of 5
by Anonymous - Posted on 19 March 2025
Although the lady that reviewed test results was lovely, I was asked the same questions as the previous week when I attended for blood tests. And I gave the same answers! I felt there was an assumption also about me personally that she should not have made without actually seeing me on the day, based on those questions. She seemed surprised when I said I have been taking the medication being reviewed since my 30’s (I’m now 57!) and had she known that I think that the questions would not have been asked. Research needed before appointments!
Visited March 2025
Review titled Patford House Partnership
Replied on 26 March 2025
Dear Patient, Thank you for sharing your feedback. We are sorry to hear that you felt the review process did not fully acknowledge your history and that assumptions were made. We appreciate your input and will feedback to improve our approach to better understand patient backgrounds before appointments. Patient experience is important to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Quick, easy & convenient
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2025
I was invited to a smear test appointment recently. It was automatically on Saturday so I didn't need to miss work. The surgery was very quiet which made me feel more at ease & it felt like the nurse had plenty of time in the appointment for a general health chat too which was appreciated.
Visited March 2025
Review titled Patford House Partnership
Replied on 02 April 2025
Dear Patient, Thank you for your feedback! We are pleased the weekend appointment worked well for you and that you felt at ease during your visit. We appreciate your kind words! Best Regards, Julie Taylor - Operations Manager
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Review titled Medicinal review over the phone
Rated 3 stars out of 5
by Anonymous - Posted on 27 March 2025
As A diabetic I understand I have an annual review but the stages to do this are many.. I used to see the doctor answer the questions discuss any problems or questions sign off and leave. Now I recieve am email or text answering a 10 minute questionnaire including my BP and weight at home. Then I go to a check up with an nurse who cannot give me any advice or answer my questions about my medicine and takes my blood pressure and my weight I didn't choose this appointment it was just sent out to me, already booked again. I then get a message that O need to book a followup to this appointment but this will be on the phone during my hours of work. It is against safeguarding law for me to carry my phone at work so I make special dispensation for the call and ask them the be precise about what time they will call only to get messages on my answerphone and the phone never ring. Why does it now take four different people to review my medicine. It is sooo frustrating. Face to face is a personal and far less daunting task and only requires one maybe two appointments.
Visited March 2025
Review titled Patford House Partnership
Replied on 02 April 2025
Dear Patient, Thank you for your feedback. We understand that the current process may feel more complex compared to previous reviews, and we are sorry for any frustration this has caused. The multi-step approach is designed to ensure thorough monitoring of your diabetes while also making use of different healthcare professionals’ expertise. However, we appreciate that this may not always feel convenient, especially with work commitments. If you would prefer a more streamlined approach or need adjustments to suit your schedule, please contact the surgery, and we’ll do our best to accommodate you. Kind Regards, Julie Taylor - Operations Manager
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Review titled Didn’t listen
Rated 2 stars out of 5
by Anonymous - Posted on 13 March 2025
I called into the surgery to get an inhaler and the lady on reception was very helpful and arranged for someone to call me (had to wait about 10 days). Call came and it was very rushed. Inhaler was as prescribed and I was told it would be sent to Well Pharmacy but I said no good as they don’t open on Saturday (it was Friday afternoon). I asked if it could be sent to Northlands or Boots was told Yes, so I asked which one and the lady said Northlands. About just before 4pm Well Pharmacy text and said my prescription was ready but I couldn't get there before they closed and was away from Sunday to Wednesday so only managed to get it today Thursday. Clearly person didn’t listen or couldn’t be bothered to do what we’d discussed. It’s hard enough to get appointments but then to not be able to get the medication isn’t a good experience
Visited March 2025
Review titled Patford House Partnership
Replied on 17 March 2025
Dear Patient, Thank you for your feedback, and we are sorry to hear about the difficulties you faced with your prescription. We understand how frustrating this must have been, and we apologise for the miscommunication. We appreciate your patience and will work to ensure a better experience in the future. Kind Regards, Julie Taylor - Operations Manager
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Review titled Timely and friendly doctor
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2025
I felt welcomed and relaxed and was pleased with the way I was treated, although it was right at the end of the surgery day.
Visited March 2025
Review titled Patford House Partnership
Replied on 26 March 2025
Dear Patient, Thank you for your kind feedback! We are pleased to hear you felt welcomed and well-treated, even towards the end of the day. We appreciate your understanding and are here to provide the best care possible. Kind Regards, Julie Taylor - Operations Manager