Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Patford House Partnership.
Reviews
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Review titled Excellent appointment
Rated 4 stars out of 5
by Kathryn Jewell - Posted on 26 January 2025
No issues booking, appointment was on time and the nurse was empathetic and reassuring. I didn't feel rushed and the nurse listened to my history.
Visited January 2025
Review titled Patford House Partnership
Replied on 27 January 2025
Dear Kathryn, Thank you for your positive feedback! We are pleased to hear that your appointment went smoothly and that the nurse provided such empathetic and attentive care. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Fantastic
Rated 5 stars out of 5
by Teresa - Posted on 17 January 2025
The nurse was so helpful when I spoke to her about my concerns sort appointments out for me and then was back in touch when results came in . Fantastic can not fault the service I have received.
Visited January 2025
Review titled Patford House Partnership
Replied on 20 January 2025
Dear Teresa, Thank you for your kind words! We are pleased to hear the nurse was able to assist you and keep you updated with your results. It is good to know you are satisfied with the service you received. Kind Regards, Julie Taylor - Operations Manager
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Review titled Feel completely listened to
Rated 5 stars out of 5
by Jo Williamson - Posted on 07 January 2025
I saw the doctor today and even though I have a tricky situation, he listened, asked questions and made me feel very comfortable. He told me exactly what had been ruled out and then told me what he thought it was and asked how I would like to proceed after telling me the options. I went away very happy.
Visited January 2025
Review titled Patford House Partnership
Replied on 08 January 2025
Dear Jo, Thank you for your kind feedback! We are pleased to hear that you felt listened to and comfortable during your visit. It is good to know the doctor provided clear explanations and options, ensuring you left feeling confident about the next steps. Thank you for taking the time to share your experience! Kind Regards, Julie Taylor - Operations Manager
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Review titled Responsive and helpful practice
Rated 5 stars out of 5
by Rudi Young - Posted on 09 January 2025
Quick and efficient response and service provided by the practice. Staff were friendly and helpful and didn’t make me feel time pressured at any point
Visited January 2025
Review titled Patford House Partnership
Replied on 13 January 2025
Dear Rudi, Thank you for your kind words! We are pleased to hear that you had a positive experience with our team. We strive to provide friendly and efficient care, and your feedback means a lot to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Prompt reply
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2025
I was suffering from a chest infection/flu symptoms over the Christmas period. If I had believed everything I read on social media, I would not have contacted Patford House as I was led to believe that treatment is very hard to come by and the waiting time for answers to phone calls is ridiculously long. However, once I received my prompt 'call-back' from the surgery, I was promised a phone call from a clinician shortly. The phone call was received within 15 minutes. The clinician asked me some questions regarding my symptoms, and I was prescribed antibiotics, which they informed me could be picked up at 2pm that day. I was delighted with the swift action taken by the practice and my chest infection cleared up in due course. I shall not believe everything I read on social media in the future!
Visited January 2025
Review titled Patford House Partnership
Replied on 20 January 2025
Dear Patient, Thank you for sharing your experience! We are pleased to hear that you received prompt care and that your chest infection cleared up. It is good to know that we were able to provide you with the support you needed, especially during the busy holiday period. We appreciate your review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2025
Simone was understanding and sympathetic to my problem. She was kind & patient and helped me find a resolution quickly. Thankyou Simone
Visited January 2025
Review titled Patford House Partnership
Replied on 13 January 2025
Dear Patient, Thank you for your kind words! We are pleased to hear that Simone was able to assist you with understanding and support. We will be sure to feedback to her! Best Regards, Julie Taylor - Operations Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Ray Adams - Posted on 12 January 2025
First visit being new to the area which proved very helpful, professional and satisfying. Everything explained in detail and easy to understand. Very satisfying experience.
Visited January 2025
Review titled Patford House Partnership
Replied on 13 January 2025
Dear Ray, Thank you for your positive review! We are pleased to hear that your first visit was helpful, professional, and satisfying. We aim to provide clear and understandable care, and we are glad to have made a good impression. Kind Regards, Julie Taylor - Operations Manager
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Review titled Telephone consultant
Rated 4 stars out of 5
by Anonymous - Posted on 03 January 2025
The surgery arranged a same day telephone consultation for my illness which was setup within 6 hours of messaging the surgery
Visited January 2025
Review titled Patford House Partnership
Replied on 08 January 2025
Dear Patient, Thank you for sharing your experience! We are pleased to hear that the surgery was able to arrange a same-day consultation for you so quickly. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good seevice
Rated 3 stars out of 5
by Anonymous - Posted on 07 January 2025
Updated repeat prescription, booked in blood test and a follow up telephone call all within 5 minutes and friendly too!
Visited January 2025
Review titled Patford House Partnership
Replied on 08 January 2025
Dear Patient, Thank you for your positive feedback! We pleased to hear that everything was handled so efficiently and with a friendly touch. Your time is valuable, and we appreciate you sharing your experience with us! Kind Regards, Julie Taylor -Operations Manager
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Review titled Great
Rated 5 stars out of 5
by Michael - Posted on 14 January 2025
I was seen very quickly after making my appointment, and was very pleased with everything. On time, professional, and I understood fully what was explained to me.
Visited January 2025
Review titled Patford House Partnership
Replied on 16 January 2025
Dear Michael, Thank you for your kind feedback! We are pleased to hear you were seen quickly and had a positive experience. It is good to know you found the care professional and clear, we really appreciate the review. Kind Regards, Julie Taylor - Operations Manager