Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very helpful
Rated 5 stars out of 5
by Ross - Posted on 30 January 2025
A follow-up appointment on an existing condition. A welcome review of the situation and a useful conversation. Very helpful.
Visited January 2025
Review titled Patford House Partnership
Replied on 03 February 2025
Dear Ross, Thank you for your feedback! We are pleased to hear your follow-up appointment was helpful and that you had a useful conversation about your condition. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very efficient and timely
Rated 5 stars out of 5
by Philip - Posted on 17 January 2025
We're going on holiday soon and needed to arrange a set of vaccinations. A phone call (bit of a wait but nothing too onerous), a questionnaire and a telephone appointment later and we have a date and time for those jabs. All done on the space of a couple of weeks.
Visited January 2025
Review titled Patford House Partnership
Replied on 20 January 2025
Dear Philip, Thank you for your review! We are pleased to hear that the process for arranging your vaccinations was smooth and efficient. Wishing you a safe and enjoyable holiday! Kind Regards, Julie Taylor - Operations Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Dalton Godwin - Posted on 05 February 2025
I've just had my annual medication review over the phone. It was all as expected, they called when they said they would. My only criticism is that the doctor had me on hands-free (speaker phine). I have pretty good hearing, but struggled to make out what was being asked as it was echoing. Someone with hearing difficulties would have no chance if they were on hands-free.
Visited January 2025
Review titled Patford House Partnership
Replied on 06 February 2025
Dear Dalton, Thank you for your feedback. We are pleased your review went as expected, but we are sorry to hear about the difficulty with the audio. We appreciate you highlighting this, and we will share your concern to help improve future calls. Kind Regards, Julie Taylor - Operations Manager
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Review titled Personal attention
Rated 4 stars out of 5
by Anonymous - Posted on 23 January 2025
I saw a practice doctor and she was fully aware of my medical history and was very helpful. It felt very much that I was receiving personal attention.
Visited January 2025
Review titled Patford House Partnership
Replied on 27 January 2025
Dear Patient, Thank you for your lovely feedback! We are pleased to hear you felt well cared for and that the doctor provided such personalised attention. Kind Regards, Julie Taylor - Operations Manager
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Review titled Some good some not so
Rated 3 stars out of 5
by Anonymous - Posted on 17 January 2025
I gave my honest response which was rejected. So to be honest I think this is a waste of time as my previous comments have overall context to my visit.
Visited January 2025
Review titled Patford House Partnership
Replied on 20 January 2025
Dear Patient, Thank you for sharing your feedback. We are sorry to hear that you feel your previous comments were not fully considered. We genuinely value all patient feedback and aim to improve based on your experiences. If you would like to discuss your concerns further or provide more context, we would be happy to listen and address any issues. Kind Regards, Julie Taylor - Operations Manager
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Review titled Brilliant Service
Rated 5 stars out of 5
by Paul Bilton - Posted on 15 January 2025
Contacted surgery through the "Patchs" app and arranged call back. My request was confirmed quickly and a time slot for the call was given. Contacted by Practise Clinician, within the given time slot, who diagnosed my problem and speedily and clearly dealt with it. Great service.
Visited January 2025
Review titled Patford House Partnership
Replied on 16 January 2025
Dear Paul, Thank you for your positive review! We are pleased to hear that your request was handled promptly and that you received clear and efficient care from the Practice Clinician. Your feedback is much appreciated! Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent appointment
Rated 4 stars out of 5
by Anonymous - Posted on 08 January 2025
Doctor took the time to listen and we felt heard. Really positive appointment and advise given on next steps.
Visited January 2025
Review titled Patford House Partnership
Replied on 13 January 2025
Dear Patient, Thank you for sharing your experience! We are pleased to hear that the doctor took the time to listen and provided clear advice on the next steps. We appreciate your feedback and are glad the appointment was a positive one! Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent call- back
Rated 5 stars out of 5
by Elizabeth Hitchens - Posted on 19 January 2025
The Doctor was very thorough in his questioning and also reassuring. He will be making a follow-up home visit.
Visited January 2025
Review titled Patford House Partnership
Replied on 20 January 2025
Dear Elizabeth, Thank you for your feedback. We are pleased to hear that the doctor provided thorough and reassuring care and good to know a follow-up home visit is arranged to continue supporting you. Kind Regards, Julie Taylor - Operations Manager
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Review titled Gold star
Rated 4 stars out of 5
by Rodrigo Barata - Posted on 29 January 2025
I got an appointment pretty quick from booking, and I didn't have to wait long for my appointment when inside, the doctor was lovely and I felt like she cared about me and the issues I was having and she explained everything very well and I felt cared for and like I mattered
Visited January 2025
Review titled Patford House Partnership
Replied on 03 February 2025
Dear Rodrigo, Thank you for your kind feedback! We are pleased to hear you felt cared for and supported during your appointment. We appreciate you sharing your experience! Kind Regards, Julie Taylor - Operations Manager
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Review titled Good to have same person how understands you
Rated 3 stars out of 5
by John Rawlinson - Posted on 14 January 2025
This particular Nurse has alway been interested and has done all she can to help. In this instance she has reviewed and made recommendations that will help and Will monitor
Visited January 2025
Review titled Patford House Partnership
Replied on 16 January 2025
Dear John, Thank you for your thoughtful feedback! We are pleased to hear that the nurse provided attentive care and helpful recommendations. It is good to know you feel supported and well-monitored. We will pass along your kind words! Best Regards, Julie Taylor - Operations Manager