Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No help
Rated 2 stars out of 5
by Robert Christie - Posted on 29 March 2025
First i was diagnosed over rhe phone with a chest infection and given antibiotics. When i looked at what i had been given it said 'Do Not Take' with Alupurinol which i had previously been prescribed for my gout. This was a little concerning but fortunately the chest infection eventually cleared. 2 weeks ago i started suffering from pains in my back and down my leg, these have become quite debilitating and extremely painful. I already take Naproxen for the arthritis in my knees but it was not touching the pain in my back & legs. After calling the doctor again i was diagnosed over the phone with sciatica and prescribed Nefopam. This painkiller did not agree with me and i ended up struggling to pass water which was very worrying. I called the doctor again and unfortunately can only describe this call and previous calls as a difficult experience. The doctor was at best unempathetic and at worst completely dismissive of my symptoms and pain. He basically told me to keep taking Naproxen which he gave me another prescription for. I am back where i started with it all. I still have my severe knee pain (which seems to have been ignored now as no follow up or additional steroid injections) and i now have additional problems and it would be really helpful to actually see a doctor. I do not believe telephone appointments are suitable for diagnosing everything and i also think that if you are talking to a GP on the phone you need someone who actually sounds interested rather than quite rude & dismissive. He also never said his name just this is the GP from Patford House? I understand that things have changed and it is no longer possible to just call for a doctors appointment but sadly i think too many ailments are going under the radar due to diagnosis by phone.
Visited March 2025
Review titled Patford House Partnership
Replied on 02 April 2025
Dear Robert, Thank you for sharing your experience. We are sorry to hear that you have been feeling this way and that your recent appointments have not met your expectations. We understand how frustrating it is to still be in pain and not feel fully supported. Your concerns about telephone consultations and the impact on your care are important, and we appreciate your feedback. If you would like to discuss this further or arrange a face-to-face appointment, please contact us, and we will do our best to support you. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good Service
Rated 5 stars out of 5
by Matthew Dancey - Posted on 21 March 2025
I was originally contacted by who just did not listen to anything l had to say including medication that was making my condition being blood pressure worse! A call back was requested for ££ a very professional member of staff who l have spoken to previously. She called back in the afternoon and was simply perfect. She listened attentively and acted prudently. She is a credit to your practice.
Visited March 2025
Review titled Patford House Partnership
Replied on 26 March 2025
Dear Matthew, Thank you for sharing your experience. We are pleased to hear that the second call was more helpful and that the team member was able to provide the attentive care you deserved. We appreciate your kind words and will pass them along to her! Your feedback is important, and we will continue working to ensure every patient receives the best care possible. Kind Regards, Julie Taylor - Operations Manager
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Review titled Prompt Service
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2025
Very happy with the surgery, doctor I saw and care I was given. I felt very listened to by the doctor, he gave a good treatment plan and I felt confident leaving. Only downside is the building itself is looking pretty tired now.
Visited March 2025
Review titled Patford House Partnership
Replied on 26 March 2025
Dear Patient, Thank you for your kind feedback! We are pleased to hear you had a positive experience with the doctor and felt confident in your treatment plan. We appreciate your comments about the building and will pass this along to ensure it is taken into consideration. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great service
Rated 5 stars out of 5
by Katherine West - Posted on 15 March 2025
I have always had great service and response to any issues. The nurses and GPs are helpful and courteous at all times. The nurse phoned me to address the issues I had at the prearranged time. She had all the information needed at hand.
Visited March 2025
Review titled Patford House Partnership
Replied on 17 March 2025
Dear Katherine, Thank you for your kind feedback. We are pleased to hear you have consistently received great service and that our team has been helpful and courteous. It is good to know the nurse was well-prepared and able to address your concerns. We appreciate you taking the time to share your experience. Kind Regards, Julie Taylor - Operations Manager
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Review titled A very good practice
Rated 5 stars out of 5
by Tony Serne - Posted on 08 March 2025
Was most impressed with the service I experienced. From the time Dr invited me into her surgery room through to her follow-up the same day the experience was superb. I am now looking forward to an appointment at the John Radcliffe Hospital shortly.
Visited March 2025
Review titled Patford House Partnership
Replied on 10 March 2025
Dear Tony, Thank you for your wonderful feedback! We are pleased to hear that your experience was superb from start to finish. Wishing you all the best for your upcoming appointment at the John Radcliffe Hospital! Kind Regards, Julie Taylor - Operations Manager
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Review titled Very much improved practice.
Rated 4 stars out of 5
by Anonymous - Posted on 25 March 2025
I was able to get an appointment within a week. Painful symptoms were quickly diagnosed and I was offered an immediate steroid injection to help ease pain. Super friendly and efficient service.
Visited March 2025
Review titled Patford House Partnership
Replied on 26 March 2025
Dear Patient, Thank you for your wonderful feedback! We are pleased to hear your symptoms were addressed promptly and that you received the care you needed. We are always here to help and appreciate your kind words about our team! Best Regards, Julie Taylor - Operations Manager
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Review titled Pleased with outcomes of visits
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2025
I am always pleased with the care and attention I am given when attending an appointment. The appointment attended recently I was listened to the person explains what they are doing or their plan of action for me. Staff are polite, professional and above all friendly.
Visited March 2025
Review titled Patford House Partnership
Replied on 12 March 2025
Dear Patient, Thank you for your kind words! We are pleased to hear that you feel well cared for and listened to during your appointments. Your feedback means a lot to our team. Kind regards, Julie Taylor - Operations Manager
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Review titled Wouldn’t recommend
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2025
I’ll start by saying the reception staff I spoke to were very helpful. My daughter was having a rough time with her asthma, I wasn’t offered an appointment for them to see her. Was told I was being passed yo the pharmacist team, but didn’t receive a phone call from them. Phone system doesn’t work. Medical professionals I spoke with, I felt had a bad attitude. Weren’t able to help me and I feel let down.
Visited March 2025
Review titled Patford House Partnership
Replied on 26 March 2025
Dear Patient, Thank you for your feedback. We are sorry to hear about your experience and understand your frustration. We will review the issues with the phone system and ensure our team is providing the support and care you expect. Your concerns are important to us, and we will work to improve the service moving forward. Kind Regards, Julie Taylor - Operations Manager
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Review titled Brilliant HRT knowledge
Rated 5 stars out of 5
by Anonymous - Posted on 19 March 2025
Brilliant to have a dedicated person to speak to about HRT. Very knowledgeable and listened to everything I had to say. Please make sure this continues
Visited March 2025
Review titled Patford House Partnership
Replied on 26 March 2025
Dear Patient, Thank you for your kind feedback! We are pleased to hear that you had a positive experience and felt heard. We will certainly endeavour to ensure this level of support continues. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very good practice
Rated 5 stars out of 5
by Annette Williams - Posted on 07 March 2025
I had a blood pressure reading sent to my Drs from the chemist. The next day I received a call from the Dr telling me I needed tablets and they would be ready to pick up the same day! Amazing.
Visited March 2025
Review titled Patford House Partnership
Replied on 10 March 2025
Dear Annette, Thank you for your feedback! We are pleased to hear that the process was smooth and efficient, and that you received the care you needed quickly. We appreciate you sharing your positive experience! Kind Regards, Julie Taylor - Operations Manager