Pathfields Practice
Mudge Way, Plymouth, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Breach of the Data Protection Act
Rated 1 star out of 5
by Mark Bennett - Posted on 29 July 2024
Having been a registered patient of Pathfields, mainly at my own sugery Armada Surgery and being registered online using tpp patient online service, I have noticed that records are not being maintained. For example, I went for a blood test last Thursday 25 July 2024. Today, 29 July 2024, I received a text concerning my blood test. So I logged into the online service where it clearly states "View Test Results" and oh to my surprise there are no records. I have had this before. There is no excuse and I am considering registering a complaint to the Data Protection Registrar
Visited July 2024
Review titled Pathfields Practice
Replied on 05 August 2024
Dear Mr Bennett, We are sorry to hear you have been having trouble viewing blood test results on the NHS app. Blood results cannot be viewed by the patients until a clinician has viewed, actioned and commented on the result. This is standard practice for all results. I do apologise that this has caused some confusion or if you feel that we are keeping results from you, I can assure you this is not the case. Kind regards. Pathfields Medical Group.
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Review titled Brilliant Practice
Rated 5 stars out of 5
by S patrice Barnes - Posted on 09 May 2024
Both myself and my fiance trynot use our surgery often g8ven the times we live in and nhs shortages across all areas but had reason to do so for my partner yesterday and today ..8verall if you follow instructions their prompt reply and professional approach is fantastic .You guys are the best thankyou for everything you do for us .
Visited May 2024
Review titled Pathfields Practice
Replied on 17 May 2024
Dear Patient, I am delighted to hear that you had a positive experience with the surgery and thank you for taking the time to review our Practice. I will pass this on to all staff. Kind regards, Michelle Pathfields Medical Group
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Review titled Prescriptions
Rated 2 stars out of 5
by Emma Hambly - Posted on 19 March 2024
Had to go up doctors last week as asda couldn't fulfill all my prescription the doctors sent me bar code still couldn't get it so went up again today 19/03/24 to get another one I told them I needed sabutamol nebuliser liquid 3 times and they still sent me code for imapropium nebulizer liquid that I didn't need so got to go up again they need to check what there doing instead of talking to each other and not listening
Visited March 2024
Review titled Pathfields Practice
Replied on 17 May 2024
Dear Patient, Please accept our apologies for the delay in responding to your review, this is due to technical difficulties we have had seeing all reviews. I am sorry to hear that you are dissatisfied with the treatment you received from the practice. We will pass this on as feedback to our clinical team, however if you want this investigated further you will need to contact us directly as we cannot disclose any of your clinical details online for data protection purposes. Kind regards, Pathfields Medical Group
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Review titled Brilliant emergency appointment
Rated 5 stars out of 5
by Jean Dalby - Posted on 03 February 2024
Was called down saw the most wonderful dr. Not seen before there but goodness she was thorough spending around 45 minutes with me.ringing the hospital for appointment the very next morning. I feel she was so dedicated to helping listened etc. l certainly would like her as my regular one. The receptionists are really nice aswell. All round it was a good experience.
Visited February 2024
Review titled Pathfields Practice
Replied on 17 May 2024
Dear Patient, I am delighted to hear that you had a positive experience with the surgery and thank you for taking the time to review our Practice. I will pass this on to all staff. Kind regards, Pathfields Medical Group
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Review titled Cannot make a routine appointment
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2024
Once again I have been unable to make a routine appointment. I have been trying to make this appointment for 8 weeks now. econsult was again cut off by 8.09 which was the first chance of the day I had to get to a pc. 30th in queue when phoned them (after 5 mins of answer phone message and button pushing) then line went dead while in queue. Awful service.
Visited January 2024
Review titled Pathfields Practice
Replied on 17 May 2024
Dear Patient, Apologies for the delay in responding to your review, unfortunately we have had technical difficulties with seeing our reviews. We are very sorry to hear that you are not happy with your experience with the surgery. We take all feedback both positive and negative very seriously and we encourage you to contact the surgery directly to try resolve these issues. Kind regards, Pathfields Medical Group
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Review titled Listened well and valued time
Rated 5 stars out of 5
by Anonymous - Posted on 11 September 2023
The doctor was amazing at listening to my concerns about my child and took the time to investigate and make a plan for the next steps. Listened, understanding and put patients first over time factors. Highly reccomend!
Visited September 2023
Review titled Pathfields Practice
Replied on 13 September 2023
I am delighted to hear that you had a positive experience with the surgery and thank you taking the time to review our Practice. I will pass this on to all staff. Kind regards, Mia Snell Admin Team Leader Pathfields Medical Group
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Review titled Very helpful
Rated 5 stars out of 5
by Jean J D - Posted on 20 June 2023
Daughter rang l just dont, concerned a dr rung me straight away and made a very quick appointment. Went down and a lovely young doctor sorted me and see him in 2 weeks. Was very kind, it was quite serious but couldnt have been dealt with any quicker or better.very understanding
Visited June 2023
Review titled Pathfields Practice
Replied on 07 July 2023
I am delighted to hear that you had a positive experience with the surgery and thank you taking the time to review our Practice. I will pass this on to all staff. Kind regards, Mia Snell Admin Team Leader Pathfields Medical Group
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Review titled Absolutely 5 star service
Rated 5 stars out of 5
by Gary - Posted on 17 June 2023
I contacted the surgery by phone and instead of waiting in the queue I opted to use the call back when I got to my position which was so much better and the receptionist was brilliant and I got to go and see the dr the same morning and his level of care and his way he dealt with my issue was amazing so well done Mudgeway for a trouble free experience
Visited June 2023
Review titled Pathfields Practice
Replied on 07 July 2023
I am delighted to hear that you had a positive experience with the surgery and thank you taking the time to review our Practice. I will pass this on to all staff. Kind regards, Mia Snell Admin Team Leader Pathfields Medical Group
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 18 May 2023
Phoned by practice but on answering the call could not hear anyone this was the case on afew calls was not expecting a call so tryed to see if my phone was having a problem which it wasent so dialed the number to be in contact with surgery to be put in a queue went down said queue after 30mins to be 1 in queue only to wait another 45mins and not get an answer soon relised this phone was not being answered this is not the first time this has occured
Visited May 2023
Review titled Pathfields Practice
Replied on 24 May 2023
Dear Patient, I do apologise that you have had issues getting in contact and with the calls you have been receiving from us. I encourage you to contact us directly so that we can investigate this on our telephone system. Kind regards, Mia Snell Admin Team Leader
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Review titled Despairing at Ongoing Poor Practice...
Rated 2 stars out of 5
by Anonymous - Posted on 21 April 2023
This practice group has very serious problems with its communications - both within the practice group and with its patients directly. It frequently, and somewhat conveniently, loses communications, claims to have never received them, delays them, and continues to do the bare minimum to remedy this – meaning as the practice becomes busier issues can only worsen. Accessibility to the practice, whether in person or online is poor, and it's sheer good fortune, rather than by design, whether you're able to communicate with someone who will action something, or whether you are going to offered up a flurry of excuses to defend, so uphold, its poor practice. Furthermore as the practice group are keen exponents of Parkinson's Law - it leads to patients being forced to have to repeatedly check whether the practice has actually received communications, no matter acted upon them. It’s, therefore, little wonder patients are left with the feeling the practice is being run solely for the convenience of the staff, rather than to provide a service for those they are contracted to provide it for - patients. It's not rocket science to divert energies from excusing poor service into remedying the causes of it. Yet the reluctance of this practice group to even realise the folly of their current actions, and the advantages to all, staff included, in improving its communications and the way it works leaves its patients despairing at having to repeatedly endure an obstacle course just to get a bare modicum of service that others take for granted.
Visited April 2023
Review titled Pathfields Practice
Replied on 06 June 2023
We are very sorry to hear that you are not happy with your experience with the surgery. We take all feedback, both positive and negative, very seriously and we encourage you to contact the surgery directly to try resolve these issues. Our administration team will be happy to discuss medical record queries and changes with you, alternatively, we could arrange for a manager to call you to discuss these ongoing issues, if you make contact. Kind regards, Mia Snell Admin Team Leader Pathfields Medical Group