Paxton Green Group Practice
Paxton Green Health Centre, 1 Alleyn Park, London, Greater London, SE21 8AUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Quick and Friendly
Rated 5 stars out of 5
by Will - Posted on 11 April 2025
Phoned up in the morning to use the telephone appointment service, the queue went down quickly and I was able to speak to a GP within ~15-20 minutes. Really impressed with the speed of getting through and the quality of service!
Visited April 2025
Paxton Green Group Practice has not yet replied.
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Review titled Good Practice
Rated 5 stars out of 5
by Neil Barbour - Posted on 19 March 2025
My most recent appointment was very good. There was little delay and the doctor was friendly and efficient The current system of telephone contact works well Access to health records is sometimes difficult especially when systems change. Communication with internet users could be better
Visited March 2025
Paxton Green Group Practice has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Adakou - Posted on 20 March 2025
Reliable On time My only issue is the referral made for me regarding the sleep clinic which was cancelled I don’t know why and when I raised the problem I was asked to do the follow up myself which I tried but never had any reply till now
Visited March 2025
Review titled Paxton Green Group Practice
Replied on 28 March 2025
Dear Patient Thank you for taking the time to write a review. We're pleased to hear that you are satisfied with the reliability and punctuality of our practice. We are sorry to hear of the cancellation of your appointment and understand the inconvenience this may have caused. We hope you were able to reschedule successfully. Please note that it’s often easier for patients to follow up directly with the relevant department, as they are able to provide specific appointment availability, which our practice staff might not always be able to confirm. If you need any further assistance or have any additional questions, please do not hesitate to get in touch. Kind regards Alison Peat Assistant Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2025
During a recent consulation I felt heard and understood. My GP listened to my concerns and I was happy with his course of action.
Visited March 2025
Review titled Paxton Green Group Practice
Replied on 28 March 2025
Dear Patient We are delighted to hear that you felt heard and understood during your recent consultation. Our team strives to provide the highest level of care and communication, and it's wonderful to know that we met your expectations. Kind regards Alison Peat Assistant Practice Manager
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Review titled Empathetic and respectful staff
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2025
The nurses I saw for a review of leg ulcer were empathetic and respectful. They had good professional experience. They changed my pressure dressing. The would is getting better. My leg was bandaged and a new appointment made for the dressing to be taken off and my skin reviewed. I would be happy to share my positive experience and recommend the surgery to friends that live in the catchment area
Visited March 2025
Review titled Paxton Green Group Practice
Replied on 28 March 2025
Dear Patient Thank you so much for taking the time to share your positive experience about our nursing team regarding your leg ulcer treatment. We are pleased to hear that you found our nurses to be empathetic and respectful, and that their professional experience made a difference in your care. It’s great to know that your wound is improving and that you felt comfortable during the dressing change process. We appreciate your willingness to recommend our surgery to your friends in the catchment area. Kind regards Alison Peat Assistant Practice Manager
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Review titled 45 min late for 8:40 appt
Rated 2 stars out of 5
by Alastair Russell - Posted on 20 March 2025
My appointment was fine and only lasted 5 mins, but it started 45 mins late, despite being one of the first appointments of the day. It’s hard enough to fit a GP appointment around work commitments without this level of unpredictability. The Dr said what I needed could have been done over the phone, which would’ve have saved me the hassle, so maybe clearer communication about the best format for each service would take pressure of appointments.
Visited March 2025
Review titled Paxton Green Group Practice
Replied on 28 March 2025
Dear Patient Thank you for your feedback, we apologise for the delay and the inconvenience caused by you having to wait for 45 minutes to be seen. We understand how challenging it can be to adjust appointments around work, and we always aim to ensure our schedule runs smoothly. After reviewing the schedule for that day, it appears the GP began seeing her first patient later than expected due to technical issues, which then affected the rest of her appointments that morning. I’ve already communicated with our clinical staff to ensure they inform the receptionist immediately if any technical issues arise, so that the information can be shared with waiting patients in a timely manner. We greatly appreciate your patience and understanding as we work to improve the process. When booking appointments you can opt for a telephone appointment if you believe that you do not need to see a GP face to face. You can also 'ask the doctor a question'. Please visit our website for additional information. Kind regards Alison Peat Assistant Practice Manager
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Review titled Good service
Rated 5 stars out of 5
by Peter Chapman - Posted on 20 March 2025
The GP was very attentive and considered in assessing my concerns. He answered my questions straightforwardly and without any impression of hurrying me along. A good service from a practice I have been attached to for 40 years-plus and which has come through such recent times as the pandemic with credit to its reputation in the community.
Visited March 2025
Review titled Paxton Green Group Practice
Replied on 28 March 2025
Dear Mr Chapman Thank you for sharing your positive experience with us. It's reassuring to know that the Practice has served you well over the past 40 years. Your comments will be shared with the team. Kind regards Alison Peat Assistant Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 25 March 2025
Easy to get hold of a Doctor and to speak to someone. Staff are polite and helpful Must of times it is easy to get an appointment with known doctor
Visited March 2025
Review titled Paxton Green Group Practice
Replied on 28 March 2025
Dear Patient Thank you so much for your kind review. We're so glad to hear you find it easy to get in touch with us and that you're happy with our staff and appointment availability. We appreciate your feedback. Kind regards Alison Peat Assistant Practice Manager
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Review titled Gentle support
Rated 4 stars out of 5
by Anonymous - Posted on 18 March 2025
Nurse was caring and supportive, gave relevant information and advice. Offered alternative options and showed compassion to me the patient.
Visited March 2025
Review titled Paxton Green Group Practice
Replied on 28 March 2025
Dear Patient Thank you so much for sharing your positive experience. We're pleased to hear that you felt supported throughout your care. We appreciate your feedback and will continue to strive to provide the best care possible. Kind regards Alison Peat Assistant Practice Manager
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Review titled Clean and experienced staff
Rated 5 stars out of 5
by Anonymous - Posted on 20 March 2025
I've been coming for years and don't recall a bad experience. It is always clean and tidy. The nurse today seem to give the best advice based on my health concerns. I have never been refused an investigation to any matter of concern.
Visited March 2025
Review titled Paxton Green Group Practice
Replied on 28 March 2025
Dear Patient Thank you so much for taking the time to share your positive experiences with us. We're pleased to hear that you've consistently felt well cared for and supported by our team. Your feedback is invaluable in helping us continue to provide the best possible service. We look forward to continuing to meet your healthcare needs in the future. Kind regards Alison Peat Assistant Practice Manager