Paxton Medical Group
Claughton Medical Centre, 161 Park Road North, Birkenhead, CH41 0DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lovely receptionist
Rated 4 stars out of 5
by Victoria Gordon - Posted on 17 February 2025
I hate ringing the Dr’s- speaking to the receptionist/ advisers. Long wait but when I finally got through the adviser was very helpful. This doesn't always happen! I'm always apprehensive when trying to book an appointment. She ( J) was bubbly and warm& efficient in her manner. Very refreshing to say the least. Just to say, Thank you. Being kind does make the difference. Others take note please.
Visited February 2025
Review titled Paxton Medical Group
Replied on 17 February 2025
Hi Mrs Gordon, Thank you for taking the time to leave your review. We're glad you've had a positive experience with us today. I will pass your comments onto Jan the receptionist you spoke too. Best wishes, PMG
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Review titled Smear Test
Rated 5 stars out of 5
by Anonymous - Posted on 21 January 2025
I had a smear test today at Paxton, Townfield. If there can be such a thing, it was the best smear test I have had. I felt extremely at ease, offered breathing techniques and more importantly didn't feel a thing. Worry/dread of the next test gone!
Visited January 2025
Review titled Paxton Medical Group
Replied on 05 February 2025
Dear patient, Thank you for taking the time to leave your review. We're delighted to hear you had such a positive experience with us. I will make sure to pass on your comments to our nursing team. Best Wishes, PMG
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Review titled Compassionate and caring
Rated 5 stars out of 5
by Alison Reavy - Posted on 10 February 2025
Dr Corrin was my point of contact when I had an ear infection and flu - it was a phone appointment but he was really thorough with his line of questioning and he got it 100% correct as to the line of treatment I needed. I had been feeling absolutely dreadful for a week or more and was so grateful for the two prescriptions which got me on the road to recovery. I was ill for a further two weeks but that’s flu for you and I definitely won’t be missing my flu jab next winter. Thanks Dr Corrin.
Visited December 2024
Review titled Paxton Medical Group
Replied on 12 February 2025
Dear Alison, Thank you for taking the time to leave your review. We're delighted to hear you had such a positive experience with us. I will make sure to pass on your comments to Dr Corrin. Best Wishes, PMG
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Review titled An absolute credit to the NHS
Rated 5 stars out of 5
by Taylor - Posted on 28 January 2025
My Father who is 85 years old suffers from chronic COPD and bronchiectasis which has brought many battles including being hospitalised on several occasions with pneumonia. If it was for the amazing team and staff at both Townfield and Claughton my dear Dad would unlikely be with us any longer however the care and support the doctors, nurses and reception staff from both of these practices have been phenomenal of which I can’t thank them enough. The immediate care from the doctors, the help from the nurses and the kind courteous attention from the reception team is outstanding, each and every one of them are an absolute credit to the NHS, thank you all so much you are amazing
Visited December 2024
Review titled Paxton Medical Group
Replied on 05 February 2025
Dear Taylor, Thank you so much for taking your time to leave your review. we're delighted that both yourself and your father have had such a positive experience with us. We will a make sure to pass your comments onto the whole team. Best wishes, PMG
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Review titled Helpful and reassuring consultation
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2024
I recently had a blood test as part of an NHS Health Check and had the follow up appointment today. I was impressed to be called in to my appointments punctually at the allotted time - in fact a few minutes early today. One of the blood results required discussion and in this the HCA was most informative and able to answer all my questions. She also gave advice on how to stay healthy going forward. Having recently retired from working in a GP practice I am well aware of how quick patients can be to complain which is why I think it is important to commend and praise a care provider when good service is given. I hope this will reflect on the Practice I attended today and in particular the HCA who conducted my appointments.
Visited November 2024
Review titled Paxton Medical Group
Replied on 04 December 2024
Dear patient, Thank you so much for taking the time to leave you're review. It's great to hear you had such a positive experience. I will pass your comments onto the HCA involved. Best wishes, PMG
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Review titled Flu and Covid Vaccinations
Rated 5 stars out of 5
by Geraldine Barker - Posted on 12 October 2024
Visiting surgery today for my flu and covid vaccinations. Staff were very welcoming and registration was very simple and rapidly completed. The whole process was very efficient from start to finish. Overall, very pleased with the Practice.
Visited October 2024
Review titled Paxton Medical Group
Replied on 04 December 2024
Hello Ms Barker, Thank you for taking the time to leave your review. We're glad the FLU/Covid clinics ran smoothly for you. I will pass your comments onto all the staff involved. Best Wishes, PMG
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Review titled Excellent care
Rated 5 stars out of 5
by Kim Margaret Gibbons - Posted on 30 October 2024
I visited Claughton Medical Centre this morning with a loose toenail and was seen by the Nurse/Practitioner. She was one of the most caring and lovely NHS person i have seen. After a very upsetting experience last night at Arrowe Park she has made me feel so much better. The lady on reception and the manager were just as lovely. People are too quick to complain about the NHS and i think they should also be compliemented they work so hard.
Visited October 2024
Review titled Paxton Medical Group
Replied on 04 December 2024
Hello Mrs Gibbons. Than you for taking the time to leave your review. We're delighted to hear you had such a positive experience with us. I will make sure to pass your comments onto the member off staff. Best Wishes, PMG
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Review titled Amazing caring and first class service
Rated 5 stars out of 5
by Nigel Hills - Posted on 11 February 2025
I have felt very cared for and valued by all of the staff across all three centres. One Dr in particular picked up a potential blood problem in Sept and his intuition and subsequent test may have saved my life, as I have now started treatment for a rare blood cancer, main medication picked up today. This has been a team effort though with all the Drs (and wider team) working together to pick up test results and to respond promptly - amazing and thank you all for really putting patients at the heart of what you do, very much appreciqted.
Visited September 2024
Review titled Paxton Medical Group
Replied on 12 February 2025
Dear Nigel, Thank you for taking the time to leave your review. We're delighted to hear you had such a positive experience with us. As always, if there is anything you need please feel free to contact us. Best wishes, PMG
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Review titled Brilliant advice and support given.
Rated 5 stars out of 5
by Pauline Plant - Posted on 09 July 2024
As the above suggests I have recently had an issue with my prescription. I have liaised with the lovely, kind and supportive staff at your Pharmacy who have been able to support me in being allocated weekly prescriptions. I would like to thank you for all of help, you has been very kind in your assistance and have made this process seamless I could not have done it without you. Thank you very much, your help is much appreciated. Mrs Pauline Plant
Visited July 2024
Review titled Paxton Medical Group
Replied on 12 July 2024
Hello Mrs Plant, Thank you so much for taking the time to leave your review. I will make sure to pass your comments onto whole pharmacy team. Best wishes, PMG
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Review titled Brilliant receptionist
Rated 5 stars out of 5
by Josie Cromwell - Posted on 23 July 2024
The receptionists at the practice are friendly and really helpful. I only waited a short time and was told where I was in the queue.
Visited July 2024
Review titled Paxton Medical Group
Replied on 04 December 2024
Hello Mrs Cromwell. Than you for taking the time to leave your review. I will pass your comments onto the team. Best Wishes, PMG