Paxton Medical Group
Claughton Medical Centre, 161 Park Road North, Birkenhead, CH41 0DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Helpful and reassuring consultation
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2024
I recently had a blood test as part of an NHS Health Check and had the follow up appointment today. I was impressed to be called in to my appointments punctually at the allotted time - in fact a few minutes early today. One of the blood results required discussion and in this the HCA was most informative and able to answer all my questions. She also gave advice on how to stay healthy going forward. Having recently retired from working in a GP practice I am well aware of how quick patients can be to complain which is why I think it is important to commend and praise a care provider when good service is given. I hope this will reflect on the Practice I attended today and in particular the HCA who conducted my appointments.
Visited November 2024
Review titled Paxton Medical Group
Replied on 04 December 2024
Dear patient, Thank you so much for taking the time to leave you're review. It's great to hear you had such a positive experience. I will pass your comments onto the HCA involved. Best wishes, PMG
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Review titled Flu and Covid Vaccinations
Rated 5 stars out of 5
by Geraldine Barker - Posted on 12 October 2024
Visiting surgery today for my flu and covid vaccinations. Staff were very welcoming and registration was very simple and rapidly completed. The whole process was very efficient from start to finish. Overall, very pleased with the Practice.
Visited October 2024
Review titled Paxton Medical Group
Replied on 04 December 2024
Hello Ms Barker, Thank you for taking the time to leave your review. We're glad the FLU/Covid clinics ran smoothly for you. I will pass your comments onto all the staff involved. Best Wishes, PMG
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Review titled Excellent care
Rated 5 stars out of 5
by Kim Margaret Gibbons - Posted on 30 October 2024
I visited Claughton Medical Centre this morning with a loose toenail and was seen by the Nurse/Practitioner. She was one of the most caring and lovely NHS person i have seen. After a very upsetting experience last night at Arrowe Park she has made me feel so much better. The lady on reception and the manager were just as lovely. People are too quick to complain about the NHS and i think they should also be compliemented they work so hard.
Visited October 2024
Review titled Paxton Medical Group
Replied on 04 December 2024
Hello Mrs Gibbons. Than you for taking the time to leave your review. We're delighted to hear you had such a positive experience with us. I will make sure to pass your comments onto the member off staff. Best Wishes, PMG
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Review titled Brilliant advice and support given.
Rated 5 stars out of 5
by Pauline Plant - Posted on 09 July 2024
As the above suggests I have recently had an issue with my prescription. I have liaised with the lovely, kind and supportive staff at your Pharmacy who have been able to support me in being allocated weekly prescriptions. I would like to thank you for all of help, you has been very kind in your assistance and have made this process seamless I could not have done it without you. Thank you very much, your help is much appreciated. Mrs Pauline Plant
Visited July 2024
Review titled Paxton Medical Group
Replied on 12 July 2024
Hello Mrs Plant, Thank you so much for taking the time to leave your review. I will make sure to pass your comments onto whole pharmacy team. Best wishes, PMG
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Review titled Brilliant receptionist
Rated 5 stars out of 5
by Josie Cromwell - Posted on 23 July 2024
The receptionists at the practice are friendly and really helpful. I only waited a short time and was told where I was in the queue.
Visited July 2024
Review titled Paxton Medical Group
Replied on 04 December 2024
Hello Mrs Cromwell. Than you for taking the time to leave your review. I will pass your comments onto the team. Best Wishes, PMG
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Review titled Outstanding GP
Rated 5 stars out of 5
by Marian - Posted on 09 July 2024
My husband has not long been out of hospital after a long stay and after having chemotherapy which took a bad turn and was really poorly with pneumonia, collapsed lung and sepsis in the stomach. He started with a cough which worsened over a couple of days when he came home, and had a fractured rib that didn't help. He sounded like he had a chest infection. I spoke to the receptionist at 3pm to see about an appointment after speaking to his hospital specialists on the same day. The receptionist was really helpful and said she will get a Dr to call that afternoon. We only waited around 20 mins for a Dr to call. She said she will see my husband if I took him around straight away. As soon as we went into the GPS, the receptionist booked him in and took us to the Dr's room, who saw him straight away. The Dr was very caring and professional in her job. He came away with antibiotics, and the advice that if he becomes worse to get intouch straight away. The care and support from the staff and Dr's was more than 100% and we cannot thank them all enough for going beyond the normal care you would expect. My husband has had nothing more than exceptional care from the start of his cancer journey to this day from all staff in Paxton Medical centre.
Visited July 2024
Review titled Paxton Medical Group
Replied on 12 July 2024
Hi Marian, Thank you so much for taking the time to leave your review. we're delighted that the experience's yourself and your husband have had with us have been positive. I will pass your comments onto the whole team. As always, if there is anything you need please feel free to contact us. Best wishes, PMG
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Review titled Great Practice
Rated 5 stars out of 5
by Wendy - Posted on 21 June 2024
Was helped today by The Practice Manager I had run out of Medication was in some discomfort and stressed member of Staff helped me was very caring towards me Thankyou
Visited June 2024
Review titled Paxton Medical Group
Replied on 27 June 2024
Hi Wendy, Thank you for leaving your review. We're glad you've had a good experience with us. I will pass your review onto the team. Best Wishes, PMG
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Review titled Physiotherapy Appointment
Rated 5 stars out of 5
by Geraldine Barker - Posted on 18 June 2024
Prompt and efficient service. Very helpful and pleasant receptionist. Appointment given at short notice which was very much appreciated .
Visited June 2024
Review titled Paxton Medical Group
Replied on 18 June 2024
Hi MS Barker, Thank you for taking the time to leave your review. We're glad to hear your positive feedback. I will pass your comments onto the team Best Wishes, PMG
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Review titled Brilliant, organised and efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2024
This surgery is so well organised and efficient and the staff are friendly and super helpful. Today.the practice manger listened so carefully, respected my privacy and found the solution quickly from the GP there and then. Fantastic !
Visited June 2024
Review titled Paxton Medical Group
Replied on 27 June 2024
Hello, Thank you so much for taking the time to leave your review. I will pass your comments onto the team. Best wishes, PMG
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Review titled Long wait for blood test
Rated 3 stars out of 5
by Christopher - Posted on 16 June 2024
I went to see the doctor on the 13th of June about having headaches which I have had for some time I explained how I feel about them he examiner me everything looks okay. I will send you for blood test. Go and see the reception and book appointment for blood test receptionist said 24th of June for your blood test. I think this is a long time wait for blood tests
Visited June 2024
Review titled Paxton Medical Group
Replied on 17 June 2024
Hello Christopher, Thank you for taking the time to leave your feedback. In this instance as the GP as not stated any urgency in these blood tests, our none urgent time frame for appointments is within 14 days (2 weeks). If the GP had mentioned any level or urgency we do have 'urgent blood test' slots that release daily. But as per our protocols the receptionists are only to use these slots if the GP or healthcare professional has stated they are needed urgently. We hope this explains the reason for the 11 days you're waiting for your blood test, if you wish to discuss this further, please contact the practice and ask to speak to Pauline Fletcher the practice manager. Best Wishes, PMG