Paxton Medical Group
Claughton Medical Centre, 161 Park Road North, Claughton, Wirral, Merseyside, CH41 0DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Went above and beyond!
Rated 5 stars out of 5
by Stuart - Posted on 25 July 2023
The practice manager and other staff really went above and beyond to help me today! Thank you I really appreciate the care provided!
Visited July 2023
Review titled Paxton Medical Group
Replied on 26 July 2023
Hi Stuart, Thank you for leaving your review. We're always here to help and we're delighted to of been able to assist you in this situation. Best Wishes, PMG
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Review titled Townfield practice
Rated 2 stars out of 5
by Anonymous - Posted on 29 June 2023
Not what it used to be I found staff to be unhelpful even given wrong me wrong information which could be harmful re cancer wise
Visited June 2023
Review titled Paxton Medical Group
Replied on 30 June 2023
Hello, We're sorry you feel the service offered to you wasn't adequate. We would like to look into this further for you. If you could please give us a call and ask to speak to the office manager. Kind Regards PMG
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Review titled Reception
Rated 5 stars out of 5
by Hugh Lappin - Posted on 04 May 2023
Very pleased with the trouble your receptionist took when I called about a problem with my medication. She was extremely pleasant, very clear and helpful. Excellent service
Visited May 2023
Review titled Paxton Medical Group
Replied on 26 July 2023
Hi Mr Lappin, thank you for taking the time to leave your review. We're delighted that you had a positive experience. I will pass your message onto the relevant staff member. Best Wishes, PMG
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Review titled Website is Awful
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
I have now spent an hour going round in circles trying to access the Practices online repeat prescription. This is not helpful and has no links to assist you. I need more medication and now have to go direct to the surgery. Something needs to alter and the only option is to join a different practice!! I understand that security must be high but at least make it easier.
Visited April 2023
Review titled Paxton Medical Group
Replied on 18 April 2023
Hi, Thank you for taking the time to leave your review. On our website there is a page called prescriptions https://www.paxtonmedicalgroup.co.uk/prescriptions - on this page it explains the process for requesting medication. All patients need to be registered with one of the online service providers if they wish to order their medication online. To do this you first need to bring photo ID into the surgery. Once you provide this you are given your own unique linkage key to enable you to request your repeat prescriptions. The website directs you to patient access which is one of the many apps you can sign up for to use. Again all of this is explained in the Prescription tab on the website. There is also a 'Contact us form' that can be access 24/7 Kind Regards, PMG
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Review titled Paxton medical group
Rated 3 stars out of 5
by Debra obrien - Posted on 12 April 2023
I rang surgery on 12.04 as i was concerned over my diabetes. From the onset i was put on the spot from the receptionist near enough demanding if this was an emergency. At the beginning of the conversation i was cut short with everthing i tried to explain. I know times are tough as i work for the NHS myself. I was worried for my health. For receptionist everywhere please try not to lose your compassion
Visited April 2023
Review titled Paxton Medical Group
Replied on 18 April 2023
Hello, Thank you for taking the time to leave your review. We're very sorry for your negative experience. We would like to look into this further so if you could please provide us with some more information that would be great. Please email us on wiccg.paxtonfeedback@nhs.net and include your name and date of birth. Kind Regards PMG
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Review titled Feeling safe with Claughton Medical Centre
Rated 5 stars out of 5
by Anonymous - Posted on 02 April 2023
Always very happy with the excellent care and attention from all the staff in Claughton Medical Centre.I am always seen and sorted quickly which gives me great security with my health .Very well organised and pleasant reception staff as well as highly competent and friendly doctors. Thank you
Visited March 2023
Review titled Paxton Medical Group
Replied on 18 April 2023
Hi, Thank you for taking the time to leave your review. We are delighted that you have had positive experiences with us. I will pass your comments onto the whole team during the next meeting. Best wishes, PMG
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Review titled Soul crushing
Rated 1 star out of 5
by Rhiannon - Posted on 17 March 2023
Today I attended a physio appointment regarding likely high mobility syndrome. The practitioner evaluating me decided to mark me down to a 6/9 rather than a 7/9 on the basis that myself being unable to bend down and touch the floor "might not be hyper mobility syndrome" now please by all means correct me if I'm wrong, which I'm not, but "might not be" implies that "might be" is also true. How much of his job is guess work? I am in agony on a daily basis and currently resting after this fruitless appointment. It took him 5 minutes umming and ahing to decide to take it down from a 7 to a 6 ultimately changing a passing score to a failing score. Considering you all take a hippocratic oath your unwillingness to help people in need is nothing short of harrowing. I'm disgusted and frankly you should be ashamed to pose as health care professionals and I say pose as the mindset clearly isn't there. I've been in tears and feels so abandoned and let down by your practice. I truly hope you're happy, on top of this the physio "specialist" was googling information right before my eyes, which isn't good. I've done my own research since and some specialists say 5/9 is a pass for hms others say 6/9 which is what I scored and not one source says 7/9 or higher so why was I rejected at 6/9? As soon as I know how to take this further I will be.
Visited March 2023
Review titled Paxton Medical Group
Replied on 30 June 2023
Hello, Apologies for the delayed response to this. We had difficulties accessing the site to post a response. I understand this has now been resolved and the parties concerned we happy with the outcome.
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Review titled Survey problems
Rated 3 stars out of 5
by Jeff Scully - Posted on 26 March 2023
I received a sms text message from +447800007764 which stated ( verbatim ) Paxton Medical Group is collaborating with Imperial College London on a study to investigate the prevalence of social isolation & loneliness. Anyone can be feeling isolated or lonely. Your voice matters -please consider taking this brief (<5min) survey: There was a website address that this software will not allow me to include. I attempted this from my computer and it quickly led to me thinking that this is some form of malware. I will not be making any new attempts until I hear from my GP.
Visited March 2023
Review titled Paxton Medical Group
Replied on 27 March 2023
Hi Mr Scully, The message you received for the study on Loneliness is genuine. The message is created by Imperial college London and has been sent to 10k of our patients. You do not need to complete the survey if you do not want to. Apologies for any confusion. Best Wishes, PMG
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Review titled Poor Reception
Rated 1 star out of 5
by Anonymous - Posted on 30 March 2023
I am left totally bewildered why the receptionist was so agitated, rude and unhelpful during my recent telephone call. At no time did she express how she could help me. I was just given a barrage of questions in an agitated manner, which was not helpful in any way. Simple question: "Can you advise me of the correct procedure to be registered in your practice"? I am still shocked how unprofessional she was.
Visited March 2023
Review titled Paxton Medical Group
Replied on 30 March 2023
Hello, Thank you for taking the time to leave your review. We're disappointed that you have had a negative experience. We hold regular meetings with staff and discuss all comments both positive and negative. If you could possibly give us some more information we could look into this further. We would need the date and time of your call and your name. Please email the information to cmicb-wi.paxtonfeedback@nhs.net Best wishes, PMG
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Review titled 10 Year anniversary
Rated 5 stars out of 5
by Robert Kelly - Posted on 31 March 2023
It's 10 years to the day I returned to the uk after spending 20 years abroad. In those 10 years I have received regular treatment for ongoing and aged related issues. In those 10 years I have never had cause to doubt or complain about the service, staff or anything else. I would like to pass on my gratitude and regards to all the staff a few in particular (can't name them) but just a simple old-fashioned thanks.
Visited March 2023
Review titled Paxton Medical Group
Replied on 05 April 2023
Hi Mr Kelly, Thank you for taking the time to leave your review. We're delighted that you have had positive experiences with us over the years. I will pass your comments onto the whole team. Best Wishes, PMG