Paxton Medical Group
Claughton Medical Centre, 161 Park Road North, Claughton, Wirral, Merseyside, CH41 0DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Townfield HC - good location
Rated 5 stars out of 5
by Carole Harding - Posted on 13 February 2023
Having been accepted to the Practice in July 2022, it wasn’t until last week (7th Feb) that I finally had a face to face consultation . However, my medical history had still not been received or followed up by the previous Practice Staff. The Doctor was very thorough with his explanations of my condition (s) and the options available. I had a follow up the next day for my treatment option. No2, that’s what I call patient care . Thank you !!
Visited February 2023
Review titled Paxton Medical Group
Replied on 14 February 2023
Hi Mrs Harding, Thank you for taking the time to leave your review. We're delighted that your experience wit us is a positive one. I will make sure to pass your comments onto the whole team. Best wishes, PMG
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Review titled Great service
Rated 5 stars out of 5
by Brenda Baker - Posted on 21 February 2023
I had a previous issue with regards to notes on my records,, but after contacting the surgery any concerns I had were rectified with care, respect and speed. I can not fault this practice, everything was dealt with in days and sincere empathy..excellent
Visited February 2023
Review titled Paxton Medical Group
Replied on 23 February 2023
Hi Ms Baker, Thank you for taking the time to leave your review. We appreciate the positive comments. I will pass your comments onto the team. Best wishes, PMG
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Review titled Not booked by receptionist
Rated 3 stars out of 5
by Kenneth Metcalfe - Posted on 07 February 2023
Arrived for pre booked 2pm appt checked in at desk at 1.45pm and booked in, receptionist took my details and confirmed which clinician I was booked with and directed me to waiting room by g4- I returned to desk at 2.45pm as I had another appt to get to for 3.30pm and was still waiting, at this point it was discovered the receptionist had not booked me in on computer and therefore I was sat waiting and the clinician did not know I was there. She rebooked me for 2 days later and I left. The doctor rang me about 4.30pm to apologise and asked me to return to be seen but I could not as I had my grandson with me. Then later that day I received a text to say I had missed my appointment and I should have rung to cancel if I couldn’t attend! Maybe a training issue for the receptionist? Thank you
Visited February 2023
Review titled Paxton Medical Group
Replied on 09 February 2023
Hello, Thank you for taking the time to leave your review. We have identified the issue that caused this to happen. The arrival button on the keyboard appeared to be damaged. The keyboard has now been replaced so this shouldn't happen again in future. We're sorry for the inconvenience this caused you. Best wishes, PMG
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Review titled Incredible service and people
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2023
Our son has some complex and uncommon needs and this practice (from all of the reception team to all of the GPs and partners) has been amazing. We are so grateful for their help and support and the level of service we have received and continue to receive. The reception team are so warm, helpful and knowledgeable and endeavour to support requests as quickly and effectively as they can. We wouldn't hesitate in recommending this wonderful surgery.
Visited January 2023
Review titled Paxton Medical Group
Replied on 09 February 2023
Hello, Thank you for taking the time to leave your review. We're delighted that you have had positive experiences with us. I will make sure to pass your comments onto the whole team. Best Wishes, PMG
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Review titled Shocking reception staff - as usual!
Rated 1 star out of 5
by Claire Douglas-Fleet - Posted on 19 January 2023
Had a baby in early December, and was advised to register my baby at my gp (obviously). I call the gp and the receptionist explains that they are very busy and that I don’t need to until my 6 week check. Then continues to tell me that the 6 week checks are delayed and will be 8-10 weeks. I asked if I could make an appointment for one now so that it wasn’t late and was told no and that there are no appointments in the new year at all. I call to make an appointment on the 17th January, as my baby is now 6 weeks and I haven’t heard anything. Was told appointments are delayed as usual I will get a letter when it’s my turn. I was then told that my details would be passed to the person dealing with the bookings. The next day I get a text with an appointment. I can’t make this appointment so call to rearrange. The receptionist explains that the gp only works till 11! The receptionist is unhelpful, unfriendly and had absolutely no regard for what this situation is doing to my post natal mental health! The receptionist then tells me that I had a letter sent out in December- which is a complete lie. Not only have I not received a letter, I have never received a text with an appointment time and date and no one has informed me of this fictional appointment when I have called to enquire about Luca and my 6 week appointment. The receptionist then decided to put me on hold and when she comes back she explains that she cant find me any appointment ever! So i am now being threatened with my child’s care - once again! This exact same scenario happened with my daughter and I thought it was just Covid delays and added pressure. But now it has happened again I understand that it is down to bad practice and the terrible interpersonal skills held by your reception team. So to summarise, I have been left with no option to speak to someone about my post natal physical and mental health, check on my stitches, have my child registered, the list goes on. Absolutely appalling service by the reception team again!
Visited January 2023
Review titled Paxton Medical Group
Replied on 24 January 2023
Morning Claire, With reference to our telephone call, I can only apologies for the stress and inconvenience that this may have caused you. I have since spoken to our Reception Team to discuss the situation and we will be reviewing all the telephone calls. By now you should have received the appointment and I hope to catch up with you on the day. Kind Regards, Pauline
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Review titled Great Treatment
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2023
Phoned up 19/01/2023 for a Doctors Appointment @ 8.30am, I was given a Appointment at 2.00pm the same day and then a follow on physio Appointment the same day at the Claughton Practice. Could not ask for better care from them.
Visited January 2023
Review titled Paxton Medical Group
Replied on 23 January 2023
Hello, Thank you for taking the time to leave your review. We are delighted that your experience with us has been a positive one. I will make sure I pass your comments onto the whole team. Best wishes, PMG
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Review titled Expert compassionate care
Rated 5 stars out of 5
by Deb Liz - Posted on 13 February 2023
My severe asthma was managed by doctors and nurses so avoiding admission to hospital. The staff were very caring and managed the treatment expertly and always with an individualised caring manner. The receptionists and call handlers were very responsive and ensured that I had a call back/ consultation. Paxton medical group is a wonderful team. Highly recommend.
Visited December 2022
Review titled Paxton Medical Group
Replied on 14 February 2023
Hello Deb, Thank you for taking the time to leave your review. We're glad to see you have had a positive experience with us. I will pass your comments onto the whole team during the next practice meeting. Best Wishes, PMG
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Review titled Simply fantastic.
Rated 5 stars out of 5
by Gaynor Kingsley - Posted on 14 November 2022
Our Covid jabs and Flu jabs were managed with friendly military efficiency. Fabulous medical centre and pharmacy at the heart of our community. Also I was able to see a kind and friendly GP (face-to-face) for a panoply of well woman tests. No waiting list, instant appointment, so efficent and attentive, ultimately putting my mind at rest regarding my health and wellbeing. From reception to Doctor the practice is simply fantastic. Thank you to all at Paxton Medical Group for caring for my mine and my families wellbeing so effectively and efficiently :-)
Visited November 2022
Review titled Paxton Medical Group
Replied on 14 November 2022
Hi Gaynor, Thank you for taking the time to leave your review. We're delighted that your experiences with us have been positive. I will pass your comments onto the whole team. Best wishes, PMG
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Review titled Very efficient service
Rated 5 stars out of 5
by Christina Edwards - Posted on 20 September 2022
I went to the practice for my COVID and flu boosters. My appointment was for 0855. There were a lot of other people doing the same thing and it was handled very smoothly and efficiently. There was a queue, but it moved along very quickly and I thin i was in and out within 20 minutes at most. Well done to the practice for organising this so well.
Visited September 2022
Review titled Paxton Medical Group
Replied on 27 September 2022
Hi Ms Edwards, Thank you for taking the time to leave your review. We're glad you had a positive experience with us. This particular flu clinic didn't run quite as smoothly as they do usually for a few different reasons, but we're glad the staff we still able to manage this as well as they did. I will pass your comment on to the whole team. Best wishes, PMG
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Review titled very good practice
Rated 5 stars out of 5
by graham mathieson - Posted on 17 September 2022
my wife and I had both our cold and 4th covid jab this morning. We were received in a most polite, friendly and efficient manner and were injected by a fully accomodating and proffesional doctor who gave us our jabs without any fuss, making my wife and myself feel comfortable and at ease. not the most pleasant of tasks to have injections but it was a pleasure to have been treated and looked after so well. Thanks to you all at Claughton Medical centre.
Visited September 2022
Review titled Paxton Medical Group
Replied on 23 September 2022
Hi Mr Mathieson, Thank you for taking the time to leave your review. It's great to hear that you and your wife have had positive experience's with us. I will pass your comments onto the team during the next meeting. Best wishes, PMG