Pennygate Medical Centre
109 Ladies Lane, Hindley, Wigan, Lancashire, WN2 2QGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Gone Down Hill
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2025
They had a new telephone system installed last year and since then the service has completely gone shoddy to say the least. I have been calling them now since 20th January a day to book a routine cervical screening test, however the telephone doesn't even ring it is constantly engaged no matter what time of day you try, we are now on 6th February. I have been onto the Ask My GP service and nobody has replied. Since this new telephone system has been installed it seems it only let so many patients call as previously you would be put on hold until someone became available to speak to.
Visited February 2025
Review titled Pennygate Medical Centre
Replied on 11 February 2025
Good Morning, We are sorry to hear that you have been experiencing some difficulty contact us to arrange your appointment. Would you be happy to provide us with your contact details to allow us to speak with you regarding your concerns and to arrange the appointment needed. If possible would you be able to contact us via our secure email account: Pcontact.P92016@nhs.net - Kind Regards
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Review titled Terrible Service
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2025
I made an appointment weeks in advance for an ongoing issue. I had also been ill in the lead up to my appointment, I discussed this with the GP who said that if I still feel unwell the following day I should call back to see a GP to get a sick note. I said this means making the 100+ calls to get through and speak to someone. As I had been ill for over a week without improvement, I knew I would be no better the following morning. The doctor insisted I ring in the morning if still unwell. What a waste of mine and the doctors time to be asking for another appointment within 24 hours. Its hard enough to get an appointment in the first place. To top this off my prescription was supposed to be sent over to the pharmacy, "in 10 mins or so" as the GP put it. 40 mins later sat in the pharmacy and the GP had still not sent it over. Incompetence is all I can say on this. So I told them,I'd call back the following day. All the good GP's seem to have left or aren't available when you call, their slots are getting more and more sought after and are snapped up by the luck few that get through on the phone first. I will be looking for another practice asap as this one is going down hill fast. We are encouraged to make sure a GP appointment is absolutely necessary so as not to waste their time, but not too serious as it should be A&E !!! Turn up 1 min late and you cant check in for your appointment and have to make another. But the GP can leave you waiting 40+ mins past your appointment before they see you. !! Terrible service, I wouldn't recommend this practice to anyone.
Visited January 2025
Pennygate Medical Centre has not yet replied.
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Review titled Was only with these for 3 weeks before switching again
Rated 1 star out of 5
by Anonymous - Posted on 12 August 2024
I decided to switch GP as this was closer to where I lived and from the get go it was bad. First thing was I couldn’t get a smear test done here? Had to go into Wigan for this. I used to get the depo injection which I was able to administer myself and the GP sent me the wrong injection (a whole syringe that a nurse is suppose to do!!) and then told me I couldn’t have this and would have to come in when I was already 2 weeks late for my injection anyway due to this whole ordeal. The receptionist was rude not explaining anything properly and expecting me to understand, got moody when I was trying to ask her to clarify. I would genuinely not recommend this surgery to anyone, I was registered for 3 whole weeks and moved to another GP. You can see from other reviews that it is pretty poor service
Visited June 2024
Pennygate Medical Centre has not yet replied.
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Review titled stick to the time you allocated to me?
Rated 2 stars out of 5
by Tim buk two - Posted on 03 April 2024
my wife was given a time between 12-1pm and date a week or so ago by pennygate medical centre for a telephone consultation it was a call I had been worrying about ever since the appointment was made and was glad the day had finally arrived however I was not expecting the call at 10:10am while I was having a shower??? i rang straight back to the surgery and was told that I would have to make a new telephone consultation appointment why??? we have not even reached the allocated time of between 12-1pm which you gave my wife?? We are told numerous times to stick to appointment times and dates be it at the hospital or doctors etc etc does this not apply to you as well??? this means my wife has to carry on worrying for however long she is given for her next telephone consultation appointment?? Plus will they ring on the time she will be given? or will it be 2hrs early again?? totally unacceptable!!
Visited April 2024
Pennygate Medical Centre has not yet replied.
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Review titled Dismissive and rude
by Danielle - Posted on 17 April 2024
My mum has dementia and brain tumours who has recently been in hospital due to a fall and a bang to the head which caused her shunt to move slightly. Since leaving hospital she recently has experienced more falls and getting worse. The doctor rang me to ask what the problem was I explained and she basically asked me what I think was wrong I explained I have no idea what's why I am calling to have some form of investigation a new up to date brain scan maybe, I was then told if anything was wrong on the scan there is no treatment anyway. I found this doctor very dismissive disrespectful and an extreme lack of care. Although she apologised I feel this is not acceptable and more care and actually listening to patient should be considered in future
Visited April 2024
Review titled Pennygate Medical Centre
Replied on 22 April 2024
Good Morning Danielle, thank you for your feedback. I would like the opportunity to discuss your concerns further. Would it be possible for you to contact me directly on 01942 807554 for us to have a conversation regarding this matter. Kind Regards Lynn Reception Supervisor
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Review titled 4 weeks to speak to a nurse
Rated 3 stars out of 5
by Jayne - Posted on 15 March 2024
Diabetes bloods came back abnormal receptionist says you need to speak to a nurse how about next Tuesday which I thought was good but then went off to speak to someone else and came back with 10th April … 4 weeks difference it’s just as if it’s ok only diabetes !! Not a care I know it’s a busy surgery and staff do the best they can but really does need improvement .. I’ll just wait as usual
Visited March 2024
Pennygate Medical Centre has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Ian - Posted on 22 March 2024
Tried to get an appointment with any GP early this morning for any upcoming time (did not expect to get in today) however was then told that the rotas for upcoming appointments had not been released ( this intimates that the surgery doesn’t yet know which doctors are in next week and when those who are working are actually on duty?)I was then offered a telephone appointment which I declined. I looked on my GP app and found that the next available telephone appt was 11th April which is over 3 weeks away surely this is not acceptable?
Visited March 2024
Pennygate Medical Centre has not yet replied.
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Review titled Waste of time
Rated 1 star out of 5
by Paul Ingham - Posted on 17 January 2024
Accessed askmyGP Monday morning to arrange to speak to a practitioner about my worsening symptoms. A phone appointment was made for Tuesday at 7pm. I waited but nobody called. 24 hours later and I am still waiting to be contacted. My symptons are not getting better but it seems that you have to be on deaths door before somebody actually makes an effort. The system is no better than trying to ring the surgery.
Visited January 2024
Review titled Pennygate Medical Centre
Replied on 22 January 2024
Good morning Paul, I have looked in to your comments and can see that an appointment was arranged for your with the GP Alliance, Out of Hours service. Your records show that they did attempt to contact you however your contact details on your record appear to be incorrect. Can we politely ask that you contact the surgery on 01942 807500 to update your contact details to avoid this happening again - Kind Regards Pennygate Medical Centre
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Review titled Phone Lines
Rated 2 stars out of 5
by Anonymous - Posted on 26 September 2023
I have been on hold for almost 15 mins then then line goes dead, how are people who work supposed to make contact with the surgery as the phones either don't work or you get cut off ?? this is my 4th time trying to get through to the surgery and i find it unacceptable
Visited September 2023
Review titled Pennygate Medical Centre
Replied on 26 September 2023
Thank you for you feedback, we are sorry that you have experienced some issues when trying to contact the surgery. Would it be possible for you to send your contact number to our practice email address which is Pcontact.p92016@nhs.net so that we can call you to discuss your concerns Kind Regards
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Review titled poor service poor practice
Rated 2 stars out of 5
by Anonymous - Posted on 04 May 2023
My daughter is on medication for depression and we have been to see a private consultant as the camhs service in Wigan is not fit for purpose. After a review on the 11th April a letter was sent to Pennygate to increase my daughters medication gradually over the next 2 months. We called in earlier this week (2nd May) to ask if anything had been received as the medication was running low. Nothing received can you please contact your consultant. Consultant sends a copy of the letter / email to Pennygate and copied my daughter, who 2 days later goes to check that it has been processed. Oh no its sat here and its been here since 11th April. why has it not been urgently processed as we were told it would be earlier this week? Why was it not mentioned that it was just sat there when we went in earlier this week? What on earth are they doing in a medical profession, if they have no concept of patient care I dont know what has happened with the practice but the service has gone down hill massively. You cant get through on the phones, unless you are lucky you cant do anything on the App and we wonder why A&E is rammed
Visited May 2023
Review titled Pennygate Medical Centre
Replied on 11 May 2023
Dear Patient, Thank you for your feedback. My name is Emily and i am the Reception Supervisor here at Pennygate Medical Centre. Firstly i would like to sincerely apologize for the poor experience you have had. It may be easier for us to speak over the phone. I would be more than happy to give you a call to try and explain / resolve the issues. Would you be able to provide me with the patients full name & date of birth and a contact number for yourself, i will be in touch. Kindest Regards, Emily Reception Supervisor Pennygate Medical Centre