Penshurst Gardens Surgery
39 Penshurst Gardens, Edgware, Middlesex, HA8 9TNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by John sullivan - Posted on 03 October 2024
My visit today with my GP was as always a first class experience, my GP gave me the time I needed to explain my situation and as all he set my mind at ease. The Drs and nurses at the practice are all caring and accommodating, however the Dr whom I saw today always goes the extra mile. And I am sensing he is overdoing things , and we patients need our Dr to remain healthy in order to keep us healthy. They like us are human beings they are not machines.
Visited October 2024
Penshurst Gardens Surgery has not yet replied.
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Review titled Great advice and help
Rated 5 stars out of 5
by Rashmi - Posted on 05 October 2024
Came in for a check up. Dr was great; met him first time; listened and gave good clear next steps . Senior Dr also at hand to give advice. Great admin support and staff. All in all brilliant.
Visited October 2024
Penshurst Gardens Surgery has not yet replied.
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Review titled Outstanding practice
Rated 5 stars out of 5
by Fahima Salik - Posted on 20 September 2024
The GP is an outstanding doctor who listens very carefully to his patients. He provides excellent feedback and diagnosis and I leave his sessions with great satisfaction. A doctor I definitely recommend and one of the best GP practice in my area 💐
Visited September 2024
Review titled Penshurst Gardens Surgery
Replied on 25 September 2024
Dear Fahima Salik, Thank you for rating your recent Penshurst experience as Excellent with the full 5 stars! We have kept your wonderful accolades in this Precious Gem of a review in our Overflowing Treasure Chest. With much appreciation and gratitude from everyone in our Outstanding Practice Team of Michelin star SHEFs© (Smiley, Helpful, Efficient, Friendly staff) who Really Care and Go the Extra Mile with a Smile!😊👨🍳
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Review titled Very helpful
Rated 5 stars out of 5
by Justin Cohen - Posted on 07 September 2024
My experience was very good and everyone I saw was very helpful. I have been going to this surgery my whole adult life. Thanks
Visited September 2024
Review titled Penshurst Gardens Surgery
Replied on 25 September 2024
Dear Justin Cohen, Thank you for rating your recent Penshurst experience as Excellent with the full 5 stars! We have shared your wonderful feedback widely with everyone in our Award Winning Team of Michelin star SHEFs© (Smiley, Helpful, Efficient, Friendly staff) who Really Care about our Penshurst Family and Go the Extra Mile with a Smile!😊👨🍳
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Review titled First Class
Rated 5 stars out of 5
by Ida Sullivan - Posted on 01 October 2024
My Dr explained everything to me perfectly I had several results and needed to understand what everything meant This was because I’ve been waiting over two months for results from another Dr My Dr explained everything perfectly
Visited September 2024
Penshurst Gardens Surgery has not yet replied.
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Review titled Big mistake
Rated 2 stars out of 5
by Ramzy - Posted on 30 August 2024
My mother is over 90 and poorly, waited for doctor whole day yesterday, never showed up, they sent a nurse instead which was usless to us, today I was told the doctor will phone around 5 pm, never called, they really couldn't care less, I made a mistake registering her with Penshurst Gardens Surgery, I willl need to move her to another.
Visited August 2024
Review titled Penshurst Gardens Surgery
Replied on 22 September 2024
Dear Ramzy, We are sorry that we did not meet our highest standards of care when a home visit was requested for your mother. This was due to a misunderstanding of our Home Visits policy by a Locum (Temporary) GP covering for one of our regular GPs who was away on annual leave. We have now provided feedback to the Locum GP involved to ensure that this does not happen again in the future. At a minimum, the Locum GP should have provided an explanation for why it was more appropriate for the Rapid Response Team of nurses to do the home visit eg. arranging further blood/urine tests and monitoring at home for further deterioration to avoid inappropriate hospital admissions. That said, it is at the GP’s discretion to decide whether to do the home visit them self (eg. to provide additional support to families of patients at the end of life) or refer to the Rapid Response nurses who do an outstanding job in picking up conditions such as chest infections and urine infections and report promptly back to the referring GP to issue a prescription for early antibiotics. The Rapid Response Team can also provide patient support after accidental falls and are considered to be an integral part of our Extended Primary Care Team. It would be very sad to see your mother leave the practice only after this single mis-step/misunderstanding by a Locum GP, who was unaware of our practice policy to give patients the choice about their preference for the home visit or at least explain the huge benefits of a Rapid Response Team visit for further monitoring and support in the days after their visit to prevent inappropriate admissions. We wish you all the best in your endeavours to register elsewhere but would be very happy to have your mother back in the future. With kindest regards, The Penshurst Management Team.
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Review titled Medical Consultation
Rated 5 stars out of 5
by Mr Kemal Yusuf - Posted on 04 October 2024
The most pleasant informal relaxing atmosphere. Excellent interpersonal skills . Very comprehensive assessment of my problem . Excellent proposed management and arrangement plan . Most excellent medical appointment with Dr Jones .
Visited April 2024
Penshurst Gardens Surgery has not yet replied.
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Review titled Great patient practice
Rated 5 stars out of 5
by Amber - Posted on 12 March 2024
I would like to express how grateful I am for my Doctor at this Gp practice, for I have had a lot of different health care concerns recently which have caused me stress and anxiety. After consulting with my Doctor I feel heard and understood, as I am given the time to speak about what’s been happening and always then given the help to ensure my health needs are being looked after. I never feel rushed or as if I’m not being taken seriously. It’s really reassuring and I feel I can talk to him about anything. I feel less anxiety about my health because I know it is in good hands. Thank you and to the Practice.
Visited March 2024
Review titled Penshurst Gardens Surgery
Replied on 13 March 2024
Dear Amber, Thank you so much for this Wonderful review of your GP and his Great Patient Practice team at Penshurst! It is great to hear that all our help and support has made a huge difference to your health and wellbeing and really appreciate this positive feedback because it super-energises and turbo-boosts staff morale coming out of very traumatic pandemic situation. We are very lucky and blessed to have Lovely patients like you who we Value and Treasure greatly in our Penshurst Family. With much appreciation from all our Michelin star SHEFs© (Smiley, Helpful, Efficient, Friendly staff) who Go the Extra Mile with a Smile!😊👨🍳.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 January 2024
Saw my doctor on22.12.23 . She was warm, welcoming and excellent at diagnosing and advising accordingly. Also brought a couple of issues I hadn’t mentioned so her assessment was comprehensive. A very able practitioner. So I have to continue
Visited December 2023
Review titled Penshurst Gardens Surgery
Replied on 24 January 2024
Dear Patient in the Penshurst Family, Thank you so much for taking the time to write this lovely review. Penshurst is a Great Practice not only because of our Michelin star SHEFs © (Smiley, Helpful, Efficient, Friendly staff) but we are privileged to have Amazing Patients like yourself who are better than trained in giving feedback. We have shared your compliments with everyone in our Exceptional Team under the leadership of our Chief SHEF© Dr Jones. Best wishes for a Happy and Healthy 2024! Kindest regards, The Penshurst Management Team
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Review titled Fantastic team at Penshurst Gardens!
Rated 5 stars out of 5
by Esin M - Posted on 31 July 2023
The care my family and I have received from our Doctor and his team is more than I could have ever hoped for. From my initial reach out for much needed help a couple of months ago, my doctor's follow up with guidance and support has exceeded my expectations. I have not had to come to the surgery for a while but in my recent visit I have seen a great improvement in the culture of the surgery, where there is clearly a super team of doctors and support staff. My family and I are very grateful for the heartfelt care provided by our Doctor for my mother through her years of dementia and the support we have all received with her transition to a nursing home. Thank you in particular to my Doctor , he put me in touch with so many members of his team - a really helpful Health Coach to assist me with my diet, fitness and general well being, the Nurse on site to check my bloods, a Physiotherapist who consulted me on an injury I have suffered with for a year now, the reception staff who are being very helpful with me getting a referral appointment and a counsellor to assess my mental health. I am so grateful for the time and attention the Doctor and his entire team have offered me, all within the surgery and via telephone consultations, without me having to visit the hospital. This is a great team who are clearly not just going through the motions, there is genuine concern and duty of care, which is so appreciated. I would recommend Penshurst Gardens Surgery to anyone I know.
Visited July 2023
Review titled Penshurst Gardens Surgery
Replied on 02 August 2023
Dear Esin M, Thank you for your Glowing Review! We appreciate the time you have taken to write such amazing feedback about the Great Care, attention and support and that your GP and his Fantastic Team at Penshurst have provided to your entire family at your time of greatest need. It is truly a Privilege and the greatest Honour to be your Family GP and for the wider Penshurst Family of patients, to walk beside you and share your experiences through life's unpredictable journey and Continue the Special relationship spanning several Family generations. We have shared your lovely compliments with all Penshurst staff and appreciate your Recommendation to Friends and Family. With warmest regards from the Penshurst Management Team