Penshurst Gardens Surgery
39 Penshurst Gardens, Edgware, Middlesex, HA8 9TNContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Penshurst Gardens Surgery.
Reviews
-
Review titled Recent experience
Rated 5 stars out of 5
by Anonymous - Posted on 05 November 2024
I called to try and arrange a doctor's appointment but unfortunately all appointments were already booked so the practice asked me if I would mind discussing my problem with the practice consultant and based on his assessment, we can move forward with a doctor's appointment . After a brief discussion with the pharmacist he asked me to attend the surgery within the hour. By the time I arrived, he had already examined my history and was more than well-prepared for my appointment. The pharmacist went into great detail and arranged the necessary tests to determine what was causing the problems. His attention to detail and kindness were very reassuring
Visited November 2024
Penshurst Gardens Surgery has not yet replied.
-
Review titled Good advicec
Rated 4 stars out of 5
by Anonymous - Posted on 05 November 2024
After going through online form, was advised to contact surgery for appointment, who told me to contact 111 for appointment. 111 triaged me and arranged phone call from practice. Didn’t realise that I wasn’t talking to a doctor. However, clinical pharmacist gave a very thorough 3 pronged treatment plan, covering all bases. All in all. Long winded to get to speak to someone but great service once I did.
Visited November 2024
Penshurst Gardens Surgery has not yet replied.
-
Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2024
I visited the practice today and would like to express my thanks to the surgery for such a positive, helpful and supportive experience. I had time to discuss my health issues and felt heard and cared for. I highly recommend this practice. They went that extra mile!!!!!!!
Visited November 2024
Penshurst Gardens Surgery has not yet replied.
-
Review titled Good Experience with GP
Rated 4 stars out of 5
by Anonymous - Posted on 06 November 2024
I was very happy with the attention I got from The GP. She listened carefully and her approach was both sympathetic and helpful and resolved my issues. I couldn’t have asked for better care.
Visited November 2024
Penshurst Gardens Surgery has not yet replied.
-
Review titled Excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2024
Excellent care provided by the nursing staff. I required a shingles vaccination and changing a dressing following recent surgery. The nurse was well prepared for both tasks and the appointment went very well.
Visited November 2024
Penshurst Gardens Surgery has not yet replied.
-
Review titled Very good experience
Rated 5 stars out of 5
by Anonymous - Posted on 20 October 2024
Excellent kind and professional attention from the practice nurse and afterwards we bumped into ( very busy !) doctor who instantly recognised us and was up to date with situation re cancer care we were receiving .
Visited October 2024
Review titled Penshurst Gardens Surgery
Replied on 03 November 2024
Dear Patient, Thank you so much for rating your recent Penshurst experience as Very Good with the full 5 stars! Pleased to hear that the Very Busy Dr Jones went Above and Beyond in Opportunistically making Time to Care with a quick Catch up and Update with you for a few minutes when he noticed that you were being seen by the Nurse for your Cancer Care review appointment. Your 5 Stars will go very far to Inspire and Motivate all our staff to Go Above and Beyond just like their Chef (Chief)! With Compliments from The Chef (Chief) Dr Jones and everyone in his Kind and Professional Team of Michelin star SHEFs© (Smiley, Helpful, Efficient, Friendly staff) who Really Care about our Penshurst Family and Go the Extra Mile with a Smile©!!😊👨🍳
-
Review titled Bad receptionist
Rated 1 star out of 5
by Zin - Posted on 15 October 2024
2 weeks ago I asked for my prescriptions from gp. when I got from pharmacy my prescription was 1 month short. when I called and asked gp the explanation the receptionist denied it and said pharmacy fault and put the phone down. I regret I registered with this practice.
Visited October 2024
Review titled Penshurst Gardens Surgery
Replied on 16 October 2024
Dear Zin, Thank you for your feedback. We are deeply sorry that you had a bad experience with one of our receptionists and we fell short in meeting your expectations. It is often best and wise not to try to crack a nut with a sledge hammer when things go wrong. We wll therefore listen to the recording of your phone call with the receptionist and decide what further action needs to be taken given that you did get a supply of your medication, no harms were caused, but we regretfully fell short this time due to a likely administrative error. We recognise that we are human and not perfect and will expect errors like these to happen from time to time but need to learn from them to strengthen our prescribing and IT systems to minimise the risk of recurrence. That said, it would be premature to cast judgement based of one single experience and can assure you that for the majority of patient encounters, our Outstanding SHEFs© (Smiley, Helpful, Efficient Friendly staff)😊👨🍳 do a fantastic job in delivering Excellence in Customer Service. We will dobour best to live up to our own high standards and expectations and hope that your next patient experience is Good or Excellent. With kindest and warmest regards, The Penshurst Management Team.
-
Review titled Efficient
Rated 4 stars out of 5
by Anonymous - Posted on 31 October 2024
Was actually worried I wouldn’t be able to get an appointment with a doctor since I called around 9:30am. But the receptionist was very helpful and managed to book me in for a telephone consultation with Dr Puvanagopan.
Visited October 2024
Review titled Penshurst Gardens Surgery
Replied on 03 November 2024
Dear Patient, Thank you for rating your "Efficient" Penshurst experience of a telephone consultation with Dr Puvanagopan as Good. Another Patient might have suggested that you Actually received Outstanding Care in that when all the appointmrnts were gone and there were no free appointments available at 9.30 am, our Penshurst SHEF Receptionist© went Above and Beyond to Bring Your Problem to the Attention of the SHEF GP©, Dr Puvanagopan, who Kindly Triaged your Problem and based on your Preference (Telephone or Face to Face in Person) Squeezed you in as an Extra appointment added to his already Full list of patients for his surgery session. We hope to earn the full 5 stars of Excellence at your next visit and really appreciate all the Positive Feedback and Tsunami of 5 star ratings. Please keep the 5 star reviews coming as they Energise and Motivate our SHEFs© to Go Above and Beyond to deliver Excellence in Customer Service and the Best Personalised Care. With warmest wishes from our Award Winning Team of Michelin star SHEFs© (Smiley, Helpful, Efficient, Friendly staff) who Really Care about our Pennshurst family and Go the Extra Mile with a Smile! 😊👨🍳
-
Review titled Flu jab
Rated 4 stars out of 5
by Anonymous - Posted on 28 October 2024
Was seen on time by very friendly nurse She did a good job very efficiently done also very helpful at reception
Visited October 2024
Review titled Penshurst Gardens Surgery
Replied on 03 November 2024
Dear Patient, Thank you so much for rating your Penshurst experience of your Flu jab as Good! It is very pleasing to hear the you were seen On Time by a true SHEF Nurse©. We hope to earn the full 5 stars of Excellence at your next visit and really appreciate all the Positive Feedback and Tsunami of 5 star ratings. Please keep the 5 star reviews coming as they Energise and Motivate our SHEFs© to Go Above and Beyond to deliver Excellence in Customer Service and the Best Personalised Care. With warmest wishes from our Award Winning Team of Michelin star SHEFs© (Smiley, Helpful, Efficient, Friendly staff) who Really Care about our Pennshurst family and Go the Extra Mile with a Smile! 😊👨🍳
-
Review titled Feedback on my appointment with my Dr
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2024
I was very impressed by my GP’s interaction with me . Her clarity of explanation, ability to stay to the point and go through each investigation results , reassuring when necessary and highlighting need for some repeat tests
Visited October 2024
Review titled Penshurst Gardens Surgery
Replied on 03 November 2024
Dear Patient, You have gifted Penshust Gardens Surgery with a precious gem of a review akin to the largest Painite, one of the most expensive gemstones in the world from the Medici Collection!! This will be used as a Benchmark and an Example of Outstanding Care in that your were Impressed by the GP who Went the Extra Mile to Explain your Results with Clarity and Focus as well as Planning Ahead with the Next Steps to ensure Continuity of Care and Follow up of your Repeat Tests. Your wonderful 5 Stars will go very far to Turbo-Boost morale and Motivate all our staff to Model this Outstanding Level of Care and continue to Go Above and Beyond at the Penshurst Family Standard With Compliments from The Chef (Chief) Dr Jones and everyone in our Outstanding and Vastly Improved Team of Michelin star SHEFs© (Smiley, Helpful, Efficient, Friendly staff) who Really Care about our Penshurst Family and Go the Extra Mile with a Smile©. Please keep these 5 Stars gemstone reviews coming. As you continue to "Gift Them, we shall Name Them!!"😊👨🍳