Penshurst Gardens Surgery
39 Penshurst Gardens, Edgware, Middlesex, HA8 9TNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 31 October 2024
I was seen to straight away by the GP, very helpful in all ways, thank you. I had my flu jab, as well as blood test done.
Visited October 2024
Review titled Penshurst Gardens Surgery
Replied on 03 November 2024
Dear Patient, Thank you so much for rating your recent Penshurst experience as a Good Service with the full 5 stars! Extemely pleased to hear that a Very Helpful GP saw you in a Timely Fashion and Went Above and Beyond to Opportunistically give you your Flu jab and Take Blood all in One Visit. Surely this what Outstanding Care looks like and we hope that our Innovative, Creative, Thought-Leading and Winning SHEF culture© is not going unnoticed!! With Compliments from The Chef (Chief) Dr Jones and his Exemplary and First Class Team of Michelin star SHEFs© (Smiley, Helpful, Efficient, Friendly staff) who Really Care about our Penshurst Family and Go the Extra Mile with a Smile©! Please recommend more of your Friends and Family to join our Penshurst Family and keep these amazing and very helpful 5 Stars reviews coming!! 😊👨🍳
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Review titled Great practice
Rated 5 stars out of 5
by Maureen and Martin Isenberg - Posted on 06 November 2024
The nurse we saw yesterday is exceptional. She is kind and we both trust her very much. My husband is very nervous about anything medical and she is wonderful. Great Nurse.
Visited October 2024
Penshurst Gardens Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by John sullivan - Posted on 03 October 2024
My visit today with my GP was as always a first class experience, my GP gave me the time I needed to explain my situation and as all he set my mind at ease. The Drs and nurses at the practice are all caring and accommodating, however the Dr whom I saw today always goes the extra mile. And I am sensing he is overdoing things , and we patients need our Dr to remain healthy in order to keep us healthy. They like us are human beings they are not machines.
Visited October 2024
Review titled Penshurst Gardens Surgery
Replied on 02 November 2024
Dear John Sullivan, Thank you for rating your recent Penshurst experience as Excellent with the full 5 stars! Pleased to hear that your GP went Above and Beyond to Explain your situation, Provided Reassurance and was Generous with his Time to show Compassionate Care. It is very touching to know that Wonderful Patients in the Penshurst Family like yourself genuinely Care about our SHEFs in our Great Practice and we have taken note of your Pearl of Wisdom and Warning about Health and Wellbeing that "GPs and Clinicians need to remain Healthy to keep their Patients Healthy." With Compliments from The Chef (Chief) Dr Jones and everyone in his Outstanding and Vastly Improved Team of Michelin star SHEFs© (Smiley, Helpful, Efficient, Friendly staff) who Really Care about our Penshurst Family and Go the Extra Mile with a Smile©!!😊👨🍳
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Review titled Great practice
Rated 5 stars out of 5
by Mrs Wong - Posted on 28 October 2024
During my consultation with the Doctor , I found her an excellent Doctor and excellent trainer. She showed caring, knowledgeable and a good communicator.
Visited October 2024
Review titled Penshurst Gardens Surgery
Replied on 03 November 2024
Dear Mrs Wong, Thank you so much for rating your recent Penshurst experience with the Lead GP Supervisor for Medical Students as Excellent with the full 5 stars! Thrilled to hear that she was Caring, Knowedgeable and a good Communicator. Your 5 Stars will go very far to Re-Energise, and Motivate all our staff to Go Above and Beyond. We have shared your wonderful feedback with the SHEF GP and everyone in our Great Training Practice team of Michelin star SHEFs© (Smiley, Helpful, Efficient, Friendly staff) who Really Care about our Penshurst Family and Go the Extra Mile with a Smile©! Please recommend more of your Friends and Family to join our Penshurst Family and keep the 5 Stars coming!!😊👨🍳
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Review titled Great advice and help
Rated 5 stars out of 5
by Rashmi - Posted on 05 October 2024
Came in for a check up. Dr was great; met him first time; listened and gave good clear next steps . Senior Dr also at hand to give advice. Great admin support and staff. All in all brilliant.
Visited October 2024
Review titled Penshurst Gardens Surgery
Replied on 02 November 2024
Dear Rashmi, Welcome to our Penshurst Family!! Thank you so much for rating your recent Penshurst experience as Excellent with the full 5 stars! Pleased to hear that you had a Brilliant experience at your New Patient Health Check and First GP visit Right Across the Board from Reception/Admin to your new Usual GP who Listened and Thoroughly Addressed your Problem(s) to your Fullest Satisfaction with our Chef (Chief) Dr Jones at hand for Advice and Support. Your 5 Stars will Turbo-Boost morale, Re-Energise and Motivate all our staff to Go Above and Beyond. We have shared your glowing feedback with everyone in our Outstanding and Number 1 Rated Team of Michelin star SHEFs© (Smiley, Helpful, Efficient, Friendly staff) who Really Care about our Penshurst Family and Go the Extra Mile with a Smile©. Please recommend more of your Friends and Family to join our Penshurst Family and keep the 5 Star reviews coming!!😊👨🍳
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Review titled Outstanding practice
Rated 5 stars out of 5
by Fahima Salik - Posted on 20 September 2024
The GP is an outstanding doctor who listens very carefully to his patients. He provides excellent feedback and diagnosis and I leave his sessions with great satisfaction. A doctor I definitely recommend and one of the best GP practice in my area 💐
Visited September 2024
Review titled Penshurst Gardens Surgery
Replied on 25 September 2024
Dear Fahima Salik, Thank you for rating your recent Penshurst experience as Excellent with the full 5 stars! We have kept your wonderful accolades in this Precious Gem of a review in our Overflowing Treasure Chest. With much appreciation and gratitude from everyone in our Outstanding Practice Team of Michelin star SHEFs© (Smiley, Helpful, Efficient, Friendly staff) who Really Care and Go the Extra Mile with a Smile!😊👨🍳
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Review titled Very helpful
Rated 5 stars out of 5
by Justin Cohen - Posted on 07 September 2024
My experience was very good and everyone I saw was very helpful. I have been going to this surgery my whole adult life. Thanks
Visited September 2024
Review titled Penshurst Gardens Surgery
Replied on 25 September 2024
Dear Justin Cohen, Thank you for rating your recent Penshurst experience as Excellent with the full 5 stars! We have shared your wonderful feedback widely with everyone in our Award Winning Team of Michelin star SHEFs© (Smiley, Helpful, Efficient, Friendly staff) who Really Care about our Penshurst Family and Go the Extra Mile with a Smile!😊👨🍳
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Review titled First Class
Rated 5 stars out of 5
by Ida Sullivan - Posted on 01 October 2024
My Dr explained everything to me perfectly I had several results and needed to understand what everything meant This was because I’ve been waiting over two months for results from another Dr My Dr explained everything perfectly
Visited September 2024
Review titled Penshurst Gardens Surgery
Replied on 02 November 2024
Dear Ida Sullivan, Thank you for rating your recent Penshurst experience as Excellent with the full 5 stars! Pleased to hear that your GP Explained Everything Perfectly. Your 5 Stars will go very far to Recharge, Turbo-Boost, and Motivate all our staff to Go Above and Beyond. We have shared your wonderful feedback with everyone in our First Class Team of Michelin star SHEFs© (Smiley, Helpful, Efficient, Friendly staff) who Really Care about our Penshurst Family and Go the Extra Mile with a Smile©. Please keep the 5 Stars coming!!😊👨🍳
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Review titled Big mistake
Rated 2 stars out of 5
by Ramzy - Posted on 30 August 2024
My mother is over 90 and poorly, waited for doctor whole day yesterday, never showed up, they sent a nurse instead which was usless to us, today I was told the doctor will phone around 5 pm, never called, they really couldn't care less, I made a mistake registering her with Penshurst Gardens Surgery, I willl need to move her to another.
Visited August 2024
Review titled Penshurst Gardens Surgery
Replied on 22 September 2024
Dear Ramzy, We are sorry that we did not meet our highest standards of care when a home visit was requested for your mother. This was due to a misunderstanding of our Home Visits policy by a Locum (Temporary) GP covering for one of our regular GPs who was away on annual leave. We have now provided feedback to the Locum GP involved to ensure that this does not happen again in the future. At a minimum, the Locum GP should have provided an explanation for why it was more appropriate for the Rapid Response Team of nurses to do the home visit eg. arranging further blood/urine tests and monitoring at home for further deterioration to avoid inappropriate hospital admissions. That said, it is at the GP’s discretion to decide whether to do the home visit them self (eg. to provide additional support to families of patients at the end of life) or refer to the Rapid Response nurses who do an outstanding job in picking up conditions such as chest infections and urine infections and report promptly back to the referring GP to issue a prescription for early antibiotics. The Rapid Response Team can also provide patient support after accidental falls and are considered to be an integral part of our Extended Primary Care Team. It would be very sad to see your mother leave the practice only after this single mis-step/misunderstanding by a Locum GP, who was unaware of our practice policy to give patients the choice about their preference for the home visit or at least explain the huge benefits of a Rapid Response Team visit for further monitoring and support in the days after their visit to prevent inappropriate admissions. We wish you all the best in your endeavours to register elsewhere but would be very happy to have your mother back in the future. With kindest regards, The Penshurst Management Team.
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Review titled Medical Consultation
Rated 5 stars out of 5
by Mr Kemal Yusuf - Posted on 04 October 2024
The most pleasant informal relaxing atmosphere. Excellent interpersonal skills . Very comprehensive assessment of my problem . Excellent proposed management and arrangement plan . Most excellent medical appointment with Dr Jones .
Visited April 2024
Review titled Penshurst Gardens Surgery
Replied on 02 November 2024
Dear Mr Kemal Yusuf, This wonderful review gift-wrapped as a Dermantoid Garnet, one of the rarest and most expensive gemstones on planet Earth, continues to bedazzle our overflowing Treasure Chest of 5 Star reviews!! It serves as yet Another Example of Outstanding Care with clear Benchmarks which will be known as The Yusuf 4A's of Outstanding Care: 1.Atmosphere: pleasant, informal, relaxing 2. Attitude: Excellent interpersonal skills 3. Assessment: Very Comprehensive 4. Arrangement Plan: Excellent Proposed snd Shared management plan. We have shared your glowing feedback with our Chef (Chief) Dr Jones and everyone in his Exceptional and Creative Team of Michelin star SHEFs© (Smiley, Helpful, Efficient, Friendly staff) who Really Care about our Penshurst Family and Go the Extra Mile with a Smile©. Please recommend more of your Friends and Family to join our Penshurst Family and keep these 5 Star "gemstone reviews" coming!!😊👨🍳