Phoenix Family Care
103 Leamington Road, Coventry, CV3 6GQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very good practice in an emergency
Rated 5 stars out of 5
by JLV - Posted on 10 July 2024
Doctor got me into hospital within the hour when I had a medical emergency at home. Would certainly recommend this practice. Although it is very frustrating to book an appointment, this problem seems to be the norm for Coventry.
Visited July 2024
Phoenix Family Care has not yet replied.
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Review titled Great nurse
Rated 4 stars out of 5
by Fiona - Posted on 05 July 2024
I suffered bad sun burn and needed my bandage changed with the nurse, who was very caring and very knowledgable. I also met a student nurse who was also lovely and outgoing. I had a good experience and would recommend Phoenix family care. Trying to book in at 8am was stressfull for a following appointment but I received my phone appointment with the doctor the next day, who was on time and lovely. Good experience overall.
Visited July 2024
Phoenix Family Care has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Mark Dhillon - Posted on 20 June 2024
Had to have a dressing changed on a regular basis. Nurses did an excellent job had no issue with getting appointments and having a pharmacy on site made it easy to get dressings
Visited June 2024
Phoenix Family Care has not yet replied.
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Review titled It's truly dreadful......
Rated 2 stars out of 5
by Anonymous - Posted on 28 June 2024
It's a complete nightmare. I have a number of medical conditions including high blood pressure, and I can't even get Phoenix Family Care to refer me to the hospital because they are too busy. There is a sign on the wall outside Reception saying "Speak to Reception about......" but they refuse to open the Reception Window. I've now been told that I need a telephone appointment with a GP. "Great, what number to I dial?" . "You don't ......we'll call you!".
Visited June 2024
Phoenix Family Care has not yet replied.
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Review titled What’s the point
Rated 2 stars out of 5
by Niki - Posted on 30 May 2024
I need to speak to one of my doctors at my practice. I phone on the dot of 8 am and no appointment to available . The receptionist I spoke to was bordering on rude and told me that she can’t give me an appointment if they haven’t got any and reminded me that I am one of hundreds of people phoning to get an appointment. When you have ongoing chronic health conditions this isn’t what you need! I have been with this practice in its various forms since 1962 and have never been dealt with like this before
Visited May 2024
Phoenix Family Care has not yet replied.
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Review titled Really good in all areas used.great practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 April 2024
Really caring and professional. Pleasant manner and nothing is too much trouble. Every appointment was a kind and lovely experience and the person involved knows how to communicate well and put you at your ease.
Visited April 2024
Review titled Phoenix Family Care
Replied on 30 May 2024
Dear Patient, Thank you for your kind words and this will be passed on to the team. Kind regards Jasvinder Banwait Practice Manager
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Review titled always friendly + welcoming
Rated 5 stars out of 5
by Darren Bowers - Posted on 23 April 2024
Visited the surgery today ~ the doctor I seen was very helpful & very reassuring. the lady's at reception were very friendly and kindly assisted me with the appointment app on the nhs. Thank you - you know who you are? All the very best Lady's. a++++ for service & professionalism.
Visited April 2024
Review titled Phoenix Family Care
Replied on 30 May 2024
Dear Darren, Thank you for taking the time to leave a review. This will be passed onto the team and it will be very much welcomed. Kind regards Jasvinder Banwait
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Review titled Getting an appointment
Rated 2 stars out of 5
by c. price - Posted on 23 April 2024
Trying to get an appointment is pretty much the same as buying a winning lottery ticket. Three days i have tried to make an appointment, being told you'll have to try the walk in centre is all well and good but when you find it difficult to leave the house and is in too much pain to drive.
Visited April 2024
Review titled Phoenix Family Care
Replied on 30 May 2024
Dear Miss Price, We are sorry to hear of your experience as the surgery. It appeared the surgery had reached full capacity and you was unable to get an appointment. There are other options available calling NHS 111 if the walk in was not suitable option at the time or completing a contact us form online for non-urgent medical issue and we will try our best to accommodate. If you wish to discuss this matter further please do not hesitate to the surgery to make an appointment with me. Kind regards Jasvinder Banwait Practice Manager
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Review titled Great doctor
Rated 5 stars out of 5
by Emmerson Braithwaite - Posted on 12 March 2024
She was a lovely doctor who carried out every check possible and was very thorough with everything that she did. Amazing, and exactly what you would like to receive when visiting your GP.
Visited March 2024
Review titled Phoenix Family Care
Replied on 13 March 2024
Dear Emmerson, Thank you for providing feedback. This will be passed onto the team and will be kindly received by all involved. Kind regards Jasvinder Banwait Practice Manager
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Review titled No understanding or compassion
Rated 1 star out of 5
by Kerry rockett - Posted on 28 February 2024
I have seen this surgery decline vastly over the years. I have just had spinal surgery, and they will not offer me an appointment. Telling me to go to the walk in centre. My surgery was 7 days ago. I am disgusted that I had to phone 111 for them to be able to help me. It is strange how the surgery can’t help me before 111 has to get in touch with them.
Visited February 2024
Review titled Phoenix Family Care
Replied on 29 February 2024
Dear Kerry, We are sorry to hear of your experience with access and capacity. We are working closely with NHS England regarding our processes and hopefully this will improve. If you wish to discuss this in more detail please do not hesitate to contact me. Kind regards Jasvinder Banwait Practice Manager