Phoenix Family Care
103 Leamington Road, Coventry, CV3 6GQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great doctor
Rated 5 stars out of 5
by Emmerson Braithwaite - Posted on 12 March 2024
She was a lovely doctor who carried out every check possible and was very thorough with everything that she did. Amazing, and exactly what you would like to receive when visiting your GP.
Visited March 2024
Review titled Phoenix Family Care
Replied on 13 March 2024
Dear Emmerson, Thank you for providing feedback. This will be passed onto the team and will be kindly received by all involved. Kind regards Jasvinder Banwait Practice Manager
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Review titled No understanding or compassion
Rated 1 star out of 5
by Kerry rockett - Posted on 28 February 2024
I have seen this surgery decline vastly over the years. I have just had spinal surgery, and they will not offer me an appointment. Telling me to go to the walk in centre. My surgery was 7 days ago. I am disgusted that I had to phone 111 for them to be able to help me. It is strange how the surgery can’t help me before 111 has to get in touch with them.
Visited February 2024
Review titled Phoenix Family Care
Replied on 29 February 2024
Dear Kerry, We are sorry to hear of your experience with access and capacity. We are working closely with NHS England regarding our processes and hopefully this will improve. If you wish to discuss this in more detail please do not hesitate to contact me. Kind regards Jasvinder Banwait Practice Manager
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Review titled Great practice.
Rated 5 stars out of 5
by Robert Cooper - Posted on 25 February 2024
I have made three visits to this practice recently and on each occasion I was treated with kindness and respect by the nurses & doctors that I saw. Their considerate professionalism was very much appreciated. The only improvement that I can recommend would be an "online booking service" especially for non urgent appointments such as blood tests etc.
Visited February 2024
Review titled Phoenix Family Care
Replied on 26 February 2024
Dear Mr Cooper, Thank your feedback and this will be passed onto the team. We do have some online booking appointments and unfortunately they do get booked up in advanced. The other alternative for non-urgent enquiries is to complete the online form on the website, which can be found on the contact us tab. We hope you find this helpful and please do not hesitate to contact us if you need further support with this. Kind regards Admin Team Phoenix family Care
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Review titled Exceptional service
Rated 5 stars out of 5
by Susan Smith - Posted on 14 February 2024
I had a telephone appointment with my GP last month. The exemplary service provided by my GP on this occasion was typical of the caring, sensitive and professional help I have been lucky to experience in all my dealings with the staff at my surgery.
Visited January 2024
Review titled Phoenix Family Care
Replied on 19 February 2024
Dear Susan Smith, Thank you for your kind feedback. This will be passed on to the team and it will be very much appreciated. Kind regards Jasvinder Banwait Practice Manager
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Review titled Bad Experience
Rated 1 star out of 5
by Anonymous - Posted on 29 August 2023
I needed a prescription so badly. so I have been calling the GP and since morning, the receptionist kept telling me to call back. which I did until 5pm in the evening. On my last call with this receptionist, she was so rude, and eventually hanged me up. I had never felt so insulted by anyone like this. I decided not to call her again as she told me earlier that no text message will be sent to me unless I call to find out. So I called my midwife for the prescriptions.
Visited August 2023
Review titled Phoenix Family Care
Replied on 30 August 2023
Dear patient, We are sorry to learn you had a bad experience. We shall look into this incident and if you wish to discuss further please do not hesitate to contact me. Kind regards Jasvinder Banwait Practice Manager
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Review titled Excellent treatment
Rated 5 stars out of 5
by Steve Shirley - Posted on 11 August 2023
Have always been treated well by all staff members over many years. Reception, Nurses and Doctors included. At times they helped at short notice, so I am grateful for the service I have received.
Visited August 2023
Review titled Phoenix Family Care
Replied on 14 August 2023
Dear Mr Shirley, Thank you for your positive feedback. It will be a pleasure sharing your kind comments with the team at Phoenix Family Care. We appreciate you taking the time leaving feedback. Warmest wishes Jasvinder Banwait Practice Manager
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Review titled Poor booking process and system
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2023
Tried to book an appointment this morning; despite being sent a text by the practise yesterday. Called at 08.00, took 3 attempts to connect with system, once connected was 30th in the queue. Call answered at 08.35-no appointments left. Told to call again tomorrow. It is extremely frustrating and illogical to text me to tell me to book an appointment-if your staff have the time to compose and send a text it would make perfect sense to provide a provisional booking at the same time. We would all much less stressed and frustrated if this actually occurred.
Visited May 2023
Phoenix Family Care has not yet replied.
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Review titled Very considerate
Rated 5 stars out of 5
by Victor Keene - Posted on 24 March 2023
I saw a doctor and a nurse. Both were very kind and thorough and listened carefully. which was greatly appreciated.
Visited March 2023
Review titled Phoenix Family Care
Replied on 30 March 2023
Dear Mr Keene, Thank you for your sharing your experience with Phoenix Family Care. I shall pass on your kind words to the team and it will be very much welcomed. Kind regards. Jasvinder Banwait Practice Manager
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Review titled Car crash of a surgery
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2023
Seems to be one rule for one and another rule for others. Practically impossible to get an appointment and impossible to see the same Dr for a follow up. The booking process seems to change every time you call up. If you don’t get cut off after 15 mins on hold that is. I’ve been told I need to discuss some test result with a Dr (worrying I know) but I can’t see that dr for at least 6 weeks. The place is a mess and I think everyone agrees after reading these reviews.
Visited March 2023
Review titled Phoenix Family Care
Replied on 15 March 2023
Dear patient, Thank you for feedback. We understand it can be stressful obtaining appointments. I would like to assure you a clinician checks the results and action accordingly. We apologise the message worried you and we will look into rephrasing the message. We always strive to meet patient expectation and deliver the highest standards of healthcare. For the most of our patients we achieve this despite the finite resources and steadily increasing demand for services that exists today within the NHS. If you wish to discuss further please do not hesitate to contact me. Kind regards. Jasvinder Banwait
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Review titled Good Service
Rated 4 stars out of 5
by Sharon - Posted on 09 March 2023
Have thankfully had no need since the pandemic to see or contact the surgery but was recently invited by text message for health check and the whole process was smooth and efficient. Telephone answered within a very reasonable time & appointment given for the following week. Tests completed with results back within a week and follow up appointments timely & were also hassle free to obtain. Very pleased with the service I received.
Visited March 2023
Review titled Phoenix Family Care
Replied on 10 March 2023
Dear Sharon, Thank you for your feedback. I shall pass on to the teams and I am sure they will be pleased to hear you had a good experience with us. We hope we can continue with this level of service we aspire too. Kind regards. Jasvinder Banwait Practice Manager