Phoenix Family Care
103 Leamington Road, Coventry, CV3 6GQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Dreadful
Rated 1 star out of 5
by Martin Barradell - Posted on 18 February 2023
Dr was ok but getting past the reception is a nightmare . Can’t they be sacked if I was this rude to people I would have fired . Some people are sick and may be having mental problems cos of not getting medication correct . They seem to want people just to go away or call back 8 the next day knowing full well that there are no appointments they seem to think it’s funny . They say they won’t tolerate rude behaviour but it’s ok for them to be rude to you . They even closed the hatch one one lady who was clearly distressed . Family care ! It’s a joke !
Visited February 2023
Review titled Phoenix Family Care
Replied on 22 February 2023
Dear Mr Barradell, Thank you for your feedback. Following this one of our clinicians has discussed your concerns and an agreeable outcome was reached. Kind regards. Jasvinder Banwait Practice Manager
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Review titled Great healthcare assistant, nurses and GPs
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2023
Great healthcare assistant, nurses and GPs. But GPs in general need a better appointment system, maybe like an online booking service. If you don’t call at 8am sharp you run out of appointment slots instantly.
Visited January 2023
Review titled Phoenix Family Care
Replied on 30 January 2023
Dear Patient, Thank you for your feedback. I will pass on to the relevant departments and hopefully we will be able to accommodate the request of online booking. Thank you for your patience. Kind regards. Jasvinder Banwait Practice Manager
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Review titled No consisting with rules
Rated 2 stars out of 5
by Anonymous - Posted on 18 January 2023
This practice continue to ask patients to wear masks while waiting. I don’t have a problem with this at all. However the staff (largely receptionists who ask you to ensure you’re wearing a mask) are sitting at their desks without any face coverings. If face masks are still required this should apply to everyone. And particularly those instructing others to wear theirs.
Visited January 2023
Phoenix Family Care has not yet replied.
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Review titled Excellent service
Rated 4 stars out of 5
by Anonymous - Posted on 18 January 2023
I phoned fir an appointment with the nurse and explained my issue. The following morning I received a call from reception saying that a doctors appt was more appropriate. Saw the doctor on the same day and she was kind, non judgemental and supportive . I felt very confident in her approach. First class service
Visited January 2023
Review titled Phoenix Family Care
Replied on 30 January 2023
Dear Patient, Thank you for your feedback. I will pass on your kind, supportive comments to the team. A big thank you for taking the time to write about your experience with Phoenix Family Care it really is appreciated. Kind regards. Jasvinder Banwait Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Eammon - Posted on 13 February 2023
Very good personal service. Excellent doctors that go above and beyond to follow up Through these very difficult times they have been very flexible and accommodating
Visited January 2023
Review titled Phoenix Family Care
Replied on 14 February 2023
Dear Eammon, Thank you for leaving us some feedback. This will be a pleasure to pass onto the team at Phoenix Family Care. Kind regards. Jasvinder Banwait Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Marion R - Posted on 31 January 2023
My thanks to the staff for the care received during recent visits to the nurses for treatment to a leg wound. Their expert care has improved the wound and to help the healing process they arranged for me to attend the Wound Clinic where experienced nurses gave good advice. Thank you so much for the support received and your hard work is much appreciated.
Visited January 2023
Review titled Phoenix Family Care
Replied on 01 February 2023
Dear Marion, Thank you for your kind feedback. I shall pass this on to the nurses team and it will be very much appreciated. Warmest wishes Jasvinder Banwait Practice Manager
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Review titled Rubbish
Rated 1 star out of 5
by Martin Barradell - Posted on 05 January 2023
2 days running phoned at 8 wait an hour or 1 hour and a half to get told there’s are no appointments. I had a stroke last February not seen a Dr since . Family care it’s a joke .
Visited January 2023
Review titled Phoenix Family Care
Replied on 05 January 2023
Dear Martin Barradell, Thank you for your feedback. We are sorry you have had unacceptable delays getting through to the surgery. Unfortunately, we have had staff members off with sickness and family bereavements. We feel this has impacted on the response times in addition to the unprecedented demands on our current service. Our records show that it is incorrect to say that you have not seen a Doctor since February. Please contact the Practice Manager if you would like to discuss the matter further. Kind regards. Jasvinder Banwait Practice Manager
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 12 February 2023
Over the past year, I have been received great service from the practice. I wish the online booking system for appointments would be brought back.
Visited December 2022
Review titled Phoenix Family Care
Replied on 14 February 2023
Dear Patient, Thank you for your feedback. I shall pass on to the appropriate department to review your request. Thank you for patience and understanding. Kind regards Jasvinder Banwait Practice Manager
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Review titled Great attention by Doctor
Rated 5 stars out of 5
by Marion Hibbert - Posted on 03 November 2022
Having visited the doctor to tell him about several areas of pain in my body, he listened carefully and talked about the possibilities of the cause. There was no rush to get rid of me. I was sent for several X-rays and today he kindly telephoned me with the results and his plans of the next steps to be taken in order to relieve my pain. Again, he was willing to listen to my feelings. I feel he will ensure that I get the help that I need and am very grateful for his support.
Visited November 2022
Review titled Phoenix Family Care
Replied on 07 November 2022
Dear Marion, Thank you for your positive review. The team will be delighted to learn of this, and we are glad you feel supported. Thank you again for sharing your positive experience with phoenix Family Care. Kind regards. Jasvinder Banwait Practice Manager
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Review titled Great team at Phoenix
Rated 5 stars out of 5
by Lyndsey Gallagher - Posted on 30 November 2022
I just wanted the opportunity to say that I think all the staff at Phoenix Family Care do go the extra mile. Since August this year I have needed to go more often to the doctors and originally I felt really embarrassed about it but having had appointments with nurses and gps, I felt they all listened and I have always appreciated their time and advice. The receptionist staff are also great, was sat in the waiting room for a little while and they kept me up to date of when would be seen. Thank you so much all of you, for the hard work you do!
Visited November 2022
Review titled Phoenix Family Care
Replied on 01 December 2022
Dear Lyndsey, Thank you for leaving a positive review. It gives me great pleasure passing this on to the team and thank you for appreciating the work we do. Kind regards. Jasvinder Banwait Practice Manager