Phoenix Family Care
103 Leamington Road, Coventry, CV3 6GQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fab Practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2022
Been with Phoenix all of my life, never had any issues, greats GPS, physicians, nurses and reception staff. No issues getting appointments always get one on the same day.
Visited November 2022
Review titled Phoenix Family Care
Replied on 01 December 2022
Dear patient, Thank you for your feedback, this will be passed on to the team. This is greatly appreciated as we continue work through the pressure's healthcare is facing. Kindest regards. Jasvinder Banwait Practice Manager
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Review titled Good practise
Rated 5 stars out of 5
by Anonymous - Posted on 04 November 2022
Staff went out of the way to help resolve addition problem not related to initial visit. Meant asking another member of staff to assist,which took less than 5 mins. Therefore time saved for myself and the surgery as no other appointment required
Visited November 2022
Review titled Phoenix Family Care
Replied on 07 November 2022
Dear Patient, Thank you for your positive feedback. It will be a pleasure to pass this on to the team and they will be most pleased to learn they were able to help you. Thank you for sharing your positive experience. Kind regards. Jasvinder Banwait Practice Manager
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Review titled Best GP practice
Rated 5 stars out of 5
by Margaret Lerigo - Posted on 28 October 2022
From the reception staff through to all the medical staff, I have nothing but total praise for them. They go that extra mile, I've received phone calls from the GPs after I've been in hospital to see how I am, which I didn't get from my previous GP practice. They never rush you to get on to the next patient appointment and fully explain things in plain simple language. This is a modern practice but the medical staff treat you in the way old fashion family GPs treated you 40 or 50 years ago. Moving to Phoenix Family Care from my former GPS practice was quite honestly the best decision I made. I was nervous about doing so but I've since realised I had no need to have worried at all. Im in my late 80s and as I've got older my health has needed monitoring very closely and the level of care I receive is the best I've ever had in all my years. Such a friendly group of people and I shall be terribly sad to leave the practice when I will be moving home in the near future.
Visited October 2022
Review titled Phoenix Family Care
Replied on 31 October 2022
Dear Margaret, Thank you for your feedback on your positive experience with Phoenix Family Care. It will be such a pleasure to pass this onto the team, as they work hard to deliver the best possible care, they can during these challenging times we are all facing. We will do our utmost best to ensure your transition to another practice will go smoothly. Kindest regards. Jasvinder Banwait Practice Manager
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Review titled Very helpful and efficient
Rated 4 stars out of 5
by Anonymous - Posted on 08 October 2022
My flu and COVID booster vaccinations was a well ordered experience. The reception was welcoming, the nurses polite, capable and informative and the whole process took very little time . I am grateful for all that the medical staff are doing to ensure our health and well being in these very challenging times.
Visited October 2022
Review titled Phoenix Family Care
Replied on 28 October 2022
Dear Patient, Thank you for your positive feedback. Phoenix Family Care will really appreciate to learn of this, more so during this exceptional challenging time we are all enduring. Kindest regards. Jasvinder Banwait Practice Manager
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Review titled Fantastic all round practice
Rated 5 stars out of 5
by Im fine with everything - Posted on 11 October 2022
I have been a patient with pheonix family care since i was a teenager and think it has grown from strength to strength over the years,my gp is so caring and interested in my health issues its so reassuring every time i see my gp,from the reception staff to all the doctors i just thing you couldnt find a more committed caring team,thanks m d.
Visited October 2022
Review titled Phoenix Family Care
Replied on 28 October 2022
Dear Patient, Thank you for your positive feedback. Phoenix Family Care team will be so pleased to learn of this, especially as they work hard to deliver the best care, they can on a daily basis during an exceptional challenging time, we are all facing. Kindest regards. Jasvinder Banwait Practice Manager
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Review titled Thank you to all staff
Rated 4 stars out of 5
by Mary Haidar - Posted on 03 October 2022
My family and I feel very lucky to be patients at this surgery. All the staff are wonderful and do the very best job they can in very difficult circumstances. From the ladies on reception to the secretary, the nurses, advanced clinical practitioners and the doctors, thank you for your service. You are valued and appreciated more than we could ever say. We were very disappointed to hear one of the advanced clinical practitioners has left the surgery in the last couple of weeks. She was outstanding on each occasion that my family saw her. So skilled and capable. Very special, kind, compassionate and extremely strong in her clinical assessments. Her next employers are very lucky to have her and we wish her well. Thank you for all her support and care and to all the staff in the the surgery for all you do for us.
Visited September 2022
Review titled Phoenix Family Care
Replied on 28 October 2022
Dear Mary Haider, Thank you for your positive feedback. Phoenix Family Care team are pleased to learn how much they are appreciated and valued, during this exceptional difficult time we are all facing. We will pass on your disappointment to the ANP, who decided to move on. She is dearly missed at Phoenix Family Care. We look forward to continuing to provide the best care we are able too. Kindest regards. Jasvinder Banwait Practice Manager
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Review titled Awful practice
Rated 1 star out of 5
by K. Rockett - Posted on 06 September 2022
I have been contacted by the surgery to say I need to see a nurse to get my results. That was 6 weeks ago. I can not get an appointment, as they only have one doctor on. You phone at 8am , and you still can not get appointment. By 8.10am, there are no more appointments for the day. They have already been taken. I feel I have no health care with this surgery. The surgery use to be run really well. Since the senior doctors have left, it has become a terrible surgery.
Visited September 2022
Review titled Phoenix Family Care
Replied on 28 October 2022
Dear K Rockett, Thank you for your feedback. We are sorry to learn of your poor experience. If you wish to discuss this further, please do not hesitate to contact me. Kindest regards Jasvinder Banwait Practice Manager