Plas Meddyg Surgery
40 Parkhill Road, Bexley, Kent, DA5 1HUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Nandani - Posted on 10 January 2024
Due to persistent pain in the knee 3 weeks ago I called the reception who offered me an appt on the same day to see a gp. At the doctors suggestion I attended the local hospital for an X-ray. I was recalled within in a few days to discuss further management and have been referred for physiotherapy. I was really pleased with the outcome and prompt actions by reception staff and gp.
Visited January 2024
Review titled Plas Meddyg Surgery
Replied on 11 January 2024
Dear Nandani It is great to hear that you were pleased with how quickly you received an appointment and your subsequent problem’s ongoing treatment. Kind regards, Mark Burgess, Practice Manager
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Review titled Superb practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2024
The GP phone call was unexpected, pleasant and constructive an appointment promptly made for a routine consultation and outcome. All splendid.
Visited January 2024
Review titled Plas Meddyg Surgery
Replied on 18 March 2024
Thank you very much for your lovely review! We are pleased you had such a good experience. Kind regards, Mark Burgess Practice Manager
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Review titled Very pleased with Plas meddyg surgery
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2024
Seen same day and wonderful staff from Clinicians to admin. I have never had a problem seeing a doctor or nurse if it's an urgent reason. Been with this practice for 40 years.
Visited January 2024
Review titled Plas Meddyg Surgery
Replied on 11 January 2024
Dear Patient Thank you so much for your lovely review. I am delighted we have been able to serve you well for 40 years! Kind regards, Mark Burgess, Practice Manager
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Review titled Extremely efficient and pleasant staff at Plas Med Practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2024
New to Plas Med practice in Bexley, very efficient and pleasant experience thus far. Test results come back extremely speedily. Appointments don’t seem to be a problem. Doctors, nurses and pharmacist all extremely informative, nothing seems to be too much trouble.
Visited January 2024
Review titled Plas Meddyg Surgery
Replied on 11 January 2024
Dear Patient Thank you very much for your kind comments and I am glad to hear that you have had a positive experience so far after recently joining the practice. Kind regards, Mark Burgess, Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 November 2023
Had 2 appointments within 10 minutes between seeing nurse and then a doctor I was a bit worried that would miss drs appointment but receptionist put a note against my name letting dr know I was there.
Visited November 2023
Review titled Plas Meddyg Surgery
Replied on 21 November 2023
Dear Patient Thank you for taking the time to post this lovely review and I am delighted that we were able to ensure that you were seen for both appointments. Kind regards, Mark Burgess, Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by JAM - Posted on 03 December 2023
The surgery is very well run. Although appointments are made a week in advance, there is always the possibility of seeing someone from the surgery on the same day, if it is an urgent matter. Everyone is polite, friendly and listens to what you are saying. I have never had a bad experience.
Visited November 2023
Review titled Plas Meddyg Surgery
Replied on 11 January 2024
Dear JAM Thank you very much indeed for your kind words. Kind regards, Mark Burgess, Practice Manager, 11.01.2024
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Review titled Good helpful practice
Rated 5 stars out of 5
by J giltjes - Posted on 05 September 2023
The doctors listen and explain there decisions. The reception always try to help and they keep a bridge between patient and the surgery
Visited September 2023
Review titled Plas Meddyg Surgery
Replied on 09 November 2023
Thank you so much for taking the time to post a review, it is much appreciated. Kind regards, Mark Burgess, Practice Manager
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Review titled Caring practise
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2023
Helpful reception staff. Doctors take time to listen to you. Clear notices giving information on what the surgery offers to the patients.
Visited August 2023
Review titled Plas Meddyg Surgery
Replied on 10 August 2023
Dear Anonymous Thank you for taking the time to post a review, and I am delighted that you have found our staff helpful. Kind regards, Mark Burgess, Practice Manager
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Review titled First Class Practice
Rated 5 stars out of 5
by Joan Buck - Posted on 02 September 2023
When I need to consult the Doctors I have to say that my experience is always a positive one. All staff starting from the initial contact with the Receptionists is one of the desire to help. Our particular Doctor has been so very helpful and concerned and especially where my husband is concerned responses to questions and requests have been very prompt. I feel really fortunate to be registered with Plas Meddyg and would thoroughly recommend them.
Visited August 2023
Review titled Plas Meddyg Surgery
Replied on 09 November 2023
Dear Joan Thank you so much for this review and we are pleased that you have always had a positive experience at Plas Meddyg. Kind regards, Mark Burgess, Practice Manager
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Review titled Worst GP practice
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2023
One of the worst GP in the country when it’s come to patient care, being rude and unprofessional, and if you are a non white then you may not get treatment. I have been waiting for my prescription (which prescribed by a hospital) last two weeks, When I have spoken to GP manager and he said it will take three working days to update the system(which is strange itself). Even after three days… days goes no progress and every time you call GP when you ask for update then reception will say, it May happen tomorrow, and if you ask why it is taking long time and I am out of medication that is having a negative impact on my life, and response is would, don’t raise your voice. This strange service! Seems like you can’t say anything as soon as you ask for any service then disconnect the call to say, and act as if I do not have any rights to ask questions, you take it or leave it.
Visited June 2023
Review titled Plas Meddyg Surgery
Replied on 26 June 2023
Dear Anonymous Thank you for your review which appears to be a duplicate of one that you have posted on Google. We are obviously disappointed to receive such a poor review as we do strive to give good quality care to all our patients. I would refute totally that we have been rude and unprofessional as my prescription clerk colleague and myself tried to assist you fully when you rang and remained professional at all times. I have no idea why you would say we are racist as we always treat all our patients equally. If you would like to provide examples from our conversations then please do as I would definitely get someone else to investigate myself and my colleague fully, and take the appropriate actions, as we have zero tolerance to racism at our practice. I am confident we did not even consider race in our conversations or actions but, if you feel we did, then please let me know urgently. Following a detailed conversation with our Prescription Clerk where she explained the situation with your prescription, I was then asked to call you and I went through our procedures once more. The letter from the hospital had just arrived (you may want to take it up with the hospital why it took so long to arrive at Plas Meddyg) and, as my colleague had explained previously, I then explained that we ask patients for 3 working days to process requests. We often manage quicker than this, but ask our patients to give us this amount of time so they do not make a wasted journey to their pharmacist and find that it hasn’t arrived yet. In my experience I believe this length of time to be fairly standard across primary care in England. Despite our detailed explanations, you couldn’t understand why it would take so long, and, as I felt I had been through my explanation multiple times (including waiting for you to make a recording) and had nothing else to add, I did indeed say that I was ending the call after 18 minutes. We processed your request and I can see that your prescription was sent electronically within the quoted timescale. I am surprised and sorry if when you range again, reception said something along the lines “it may happen tomorrow”. The prescription was going through the normal process so there was little they could add to what was happening as they could see that it was waiting to be signed off by a doctor. A doctor signs off prescriptions every day so it was in the queue ready to go – one of the number steps required to process a prescription request. I feel that we were polite and professional at all times and actioned your request within our normal working practice timeline. I am sorry that you disagree. Kind regards, Mark Burgess, Practice Manager