Plas Meddyg Surgery
40 Parkhill Road, Bexley, Kent, DA5 1HUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Can't book appointments
Rated 4 stars out of 5
by Anonymous - Posted on 02 March 2023
Cannot book appointments more than 7 days in advance. Have to check back everyday to see if there are any availabilities. Other surgeries have the option to book more than one week ahead. Cannot keep checking or calling for availabilities since I work 9am-7pm. Never any appointments available when I do check. The GPs and nurses are very good. But shame about the appointment booking system. Should have it changed to allow you to select later dates. Especially if you have a message from the GP to say you need an appointment.
Visited March 2023
Review titled Plas Meddyg Surgery
Replied on 17 March 2023
Dear Anonymous Thank you for your 4 stars but I am sorry to hear that you don’t find the appointment booking system as good as our GPs and Nurses. We limit how far in advance doctors’ appointments can be booked to 7 days as we found previously that, if further into the future was permitted, the problem may have resolved by then but that some patients would not cancel their appointments and would just not show up thus wasting the precious appointments. Also, most people now expect to be seen sooner rather than later, and more than a week sounds a long way off. However, I agree that we haven’t got it right with the situations when the doctor wants to see the patient for a follow-up. We are actively looking at improving this as it isn’t satisfactory the doctor saying book in with me in two weeks’ time and then the poor patient tries but is unable to do so. Kind regards, Mark Burgess, Practice Manager
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Review titled Very responsive to my issues
Rated 4 stars out of 5
by Anonymous - Posted on 01 February 2023
Following a telephone appt i was offered a face to face appt and follow up Procedures arranged within three days including a hospital clinic for further tests . Efficient and Friendly service .
Visited February 2023
Review titled Plas Meddyg Surgery
Replied on 02 February 2023
Thank you very much for taking the time to post your kind review. We are pleased that we were able to help. Kind regards, Mark Burgess, Practice Manager
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Review titled Terrible waiting times
Rated 2 stars out of 5
by Hazel Kings - Posted on 28 January 2023
The last two appointments I have had, I've had to wait for 40 minutes past my appointment times when there has been very few people in the surgery.
Visited January 2023
Review titled Plas Meddyg Surgery
Replied on 30 January 2023
Dear Hazel Thank you for this and I am sorry that you had long wait times for your last two doctor’s appointments. The doctors do try and run to time but many factors can influence whether they do or not. I have investigated those two appointments and can see why it has happened although that obviously doesn’t make it any better for you. For the first appointment on 03/02/2023 the doctor messaged that he would be late arriving. He eventually arrived almost 50 minutes and, although he managed to catch up a bit, he was still running 36 minutes late for your appointment – his fourth of the morning. I am sorry for the long wait. On 26/01/2023, the doctor’s first patient was involved in a car accident on the way to the surgery and contacted us to say they were running late. They eventually arrived 20 minutes late. Usually, they would not be seen and told to rebook if they arrived that late but we did not know how late they would be and the doctor waited until they arrived (and didn’t have another patient that they could call in early) and, also because of the reason for the lateness, chose to see the patient. That patient was then seen for considerably longer than the appointment length and that, combined with the subsequent three patients also being seen for longer than the allocated appointment time, meant that you were seen 50 minutes later than scheduled. Registrars are given more time for their appointments but this was obviously still not enough and time management is something that she must learn as she progresses through her training. I apologise once again for your wait. I am pleased to see that you were actually seen early for a Nurse appointment between these two doctor appointments. Apologies again for the inconvenience. Best regards, Mark Burgess, Practice Manager
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Review titled Professional friendly practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 December 2022
Original appointment had to be cancelled due to sickness of doctor but rearranged on same day with another doctor. Friendly professional consultation
Visited December 2022
Review titled Plas Meddyg Surgery
Replied on 22 December 2022
Thank you very much for posting this review and I am glad that we were able to rearrange your appointment. Kind regards, Mark Burgess
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Review titled Some very good doctors in this practice
Rated 5 stars out of 5
by Joyce Moss - Posted on 17 November 2022
I managed to get a face to face appointment with the doctor of my choice and was very pleased by the result of this appointment.
Visited November 2022
Review titled Plas Meddyg Surgery
Replied on 18 November 2022
Thank you very much for your review and we are pleased that you had a good experience. Kind regards, Mark Burgess, Practice Manager
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Review titled Perfect practice.
Rated 5 stars out of 5
by Judy - Posted on 23 November 2022
This practice goes above and beyond what is required. Everyone is very polite, friendly and helpful. They are all prepared to go the extra mile. I would thoroughly recommend this practice.
Visited November 2022
Review titled Plas Meddyg Surgery
Replied on 24 November 2022
Thank you for your lovely comments. Thank you for taking the time to post a review. Kind regards, Mark Burgess
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Review titled Great & caring practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 November 2022
Doctor have me all the time I needed to explain my health problems and gave me answers I could understand. I never felt rushed.
Visited November 2022
Review titled Plas Meddyg Surgery
Replied on 28 November 2022
Thank you for taking the time to publish your lovely review. Kind regards, Mark Burgess, Practice Manager