Poplar Grove Practice
Meadow Way, Aylesbury, Buckinghamshire, HP20 1XBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by David Wheeler - Posted on 06 July 2023
After expecting a long wait and not expecting to see a GP and having read negative reviews on social media I only waited 15 minutes to speak to a receptionist who then gave me an appointment with a GP.
Visited July 2023
Review titled Poplar Grove Practice
Replied on 13 July 2023
Dear David Thank you for your kind comments about our Receptionist, Clinical Team and the service you received from the surgery. Kind regards, Poplar Grove Practice.
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Review titled Things can only get better......I hope
Rated 2 stars out of 5
by Tracy - Posted on 06 June 2023
Poplar grove is a wonderful surgery and the staff are lovely and always helpful. As they know themselves through patient feedback the ongoing issue is the phone lines and trying to get an appointment which can sadly take over a week. I spoke with the lovely feedback team and I even emailed our local MP asking for help for Poplar grove. We need to do everything in our power to save our gp surgeries! And I know it's a scary time for us all right now not being able to get the help we need from our gp as and when we need but I also know Poplar grove are doing their best and I remain optimistic that things will get better. Please know that we are grateful for everything the staff at Poplar Grove are doing through this difficult time to try and find a solution to this ongoing issue. But to all staff at Poplar Grove Practice, thank you and keep your chin up things will get better! 👍🏼
Visited June 2023
Review titled Poplar Grove Practice
Replied on 09 June 2023
Dear Tracy Thank you for your feedback about the service you have received. We are grateful you highlighted the issues facing Primary Care to our local MP. We are all working as hard as we can in very challenging times. Kind regards Poplar Grove Practice
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Review titled appointments
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
tried making an appointment on just ask for a relative in their 80s to no avail how can you expect people of a certain age to use such an app. what happened to the appointments on patient access? as for phoning up on the day and having messages like we had this amount of calls and made this amount of appointments not good when you are struggling to get through. what happened to the ring back service? it is so stressful for people contact you could you make it a bit easier
Visited June 2023
Review titled Poplar Grove Practice
Replied on 13 June 2023
Dear Patient We are sorry to hear you have struggled to get an appointment. Whilst the majority of our appointments are booked on the day, we do have a small number of pre-bookable appointments which get released each day and we do realise these get booked up fast. The ring back service on our phone system is active and available once you get in the telephone queue. We are aware of the huge demand that our colleagues locally are also facing. Both locally and nationally clinicians are choosing to leave the profession because of the pressure that we are all under. We are in the process of seeing how we can improve our appointment system to make it more efficient and we value the feedback we receive. Thank you for your comments.
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Review titled Can they get less accessible?
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2023
I could forgive them during Covid, but it has got ridiculous now! Impossible to contacxt when you try despite them "asking" me to book an appointment for a Diabetes review. Today I tried to ring them about an Urgent missed prescription only to discover that they are only open for this sort of thing between 15.00 and 16.00 this afternoon and a short time in the mornings. This is getting beyond a joke nowadays. First I cannot get a diabetes review despite spending litereally hours on the phone to them. Now I caznnot get my Diabetes medicine because the Patient Access app had a brain blip and the prescription has disappeared. Obviously nobody gives a monkeys' about my health anymore.
Visited May 2023
Review titled Poplar Grove Practice
Replied on 30 May 2023
Dear Anon Thank you for your comments. On Friday 26th May, the clinical system used by most GPs suffered a national outage which meant functions on the NHS App were affected. Unfortunately this was out of our control. As many of our patients now order their medication on line, we open our prescription telephone line between 11 - 12.30pm and 3 - 4pm to assist those who do not order on-line. I am sorry you have struggled to book your Diabetic reviews. It can be easier to call after 10am when the phones quiet down. If you continue to have issues booking a diabetic review, please email feedback.poplargrove@nhs.net and we will look into this for you. Thank you Poplar Grove Practice
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2023
This surgery has got to be the worst surgery in Aylesbury. There is no care, no help, nothing is ever actioned, no appointments, you just end up having to ring 111, so the strain this joke of a surgery is putting on the NHS emergency services by not running efficiently is huge. Everywhere else has sorted it out, so your partners really need to sit down and work out what they are going to do to improve. It’s always a ghost town in the surgery, far too many staff wandering around and chatting to have any type of strain.
Visited May 2023
Review titled Poplar Grove Practice
Replied on 09 June 2023
Thank you for your feedback. Unfortunately we cannot offer an unlimited amount of appointments. Our Clinicians have to work safely and there comes a point where we have to cap our Duty List. Our reception team are always working to the instructions given to them by the Duty Team, which therefore puts them in the firing line for abuse when patients can’t get an appointment. As part of the expansion of Primary Care Provision, NHS111 is always available to help if you do need to access advice whilst the surgery is on divert as when we reach our safe working levels. NHS111 has capacity to triage and book patients into our services like Pharmacists and Minor Illness Units We know it is not a perfect system. Primary care is under huge strain at the moment and demand is outstripping capacity. The population of Aylesbury has hugely increased whereby the number of GPs and available appointments has stayed the same! We are asking patients to contact their MP as we are working as hard as we can to ensure patients get dealt with. Both locally and nationally clinicians are choosing to leave the profession because of the pressure that we are all under. Please do review the joint statement signed by all Aylesbury GPs in December 2022 stating how we are all struggling to meet demand: https://www.poplar-grove.co.uk/news/practice-statements/a-joint-statement-from-the-aylesbury-gp-surgeries/ We are in the process of seeing how we can improve our appointment system to make it more efficient. Thank you for feeding back on your experience.
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Review titled Very Helpful Health Check
Rated 5 stars out of 5
by Anonymous - Posted on 30 July 2023
Back in May I had an NHS Health Check at the surgery as I'm now nearly 60. The nurse was lovely and the information was presented in a clear and informative way. This meant that I could take action to improve my health going forward. I'm very pleased that I attended.
Visited May 2023
Review titled Poplar Grove Practice
Replied on 03 August 2023
Dear Anon Thank you for your kind comments about our Nurse and your NHS Health check appointment. Poplar Grove Practice
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Review titled Can never get an appointment
Rated 1 star out of 5
by Ian - Posted on 11 April 2023
You will never get an appointment , they boast on the voicemail of having 22,000 patients but they're clearly oversubscribed and you end up using 111. Quite often you will be cut off when trying to contact as well
Visited April 2023
Review titled Poplar Grove Practice
Replied on 13 June 2023
Dear Patient We are sorry to hear you have struggled to get an appointment. Whilst the majority of our appointments are booked on the day, we do have a small number of pre-bookable appointments which get released each day and we do realise these get booked up fast. We are aware of the huge demand that our colleagues locally are also facing. Both locally and nationally clinicians are choosing to leave the profession because of the pressure that we are all under. We are in the process of seeing how we can improve our appointment system to make it more efficient and we value the feedback we receive. Thank you for your comments.
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Review titled Great service
Rated 5 stars out of 5
by Rachael - Posted on 24 March 2023
I moved to this practice after years of being let down at my previous surgery. The registration was easy and prompt. I needed help with my repeat prescriptions and this was arranged promptly also. I then needed an appointment for a health concern and was seen the same day. During the appointment for the first time in many years I felt my overall health mattered and not only was my initial health concern dealt with but also an ongoing issue I have had for 40 years. Also further advice was offered in regards to future health. I have also been offered a specialist follow up and a text to confirm this has been booked. I feel seen by a doctor for the first time in a long time. Thank you Poplar Grove for such a welcome. Receptionist was also very friendly. Very happy with the service I've received.
Visited March 2023
Review titled Poplar Grove Practice
Replied on 25 March 2023
Dear Rachael Thank you for your kind comments about our Receptionist, Clinical Team and the service you received from the surgery. Kind regards, Poplar Grove Practice.
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Review titled Wonderful nursing staff
Rated 4 stars out of 5
by Elen Thursfield - Posted on 08 February 2023
The nurse I saw today for blood tests was the most caring and compassionate nurse I’ve had the pleasure of meeting with. She really invested in me as a person as well as a patient. Thank you for your warmth and professionalism! :)
Visited February 2023
Review titled Poplar Grove Practice
Replied on 20 February 2023
Dear Elen Thank you for your kind comments about our Nurse and the service you received from the surgery. Kind regards, Poplar Grove Practice.
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Review titled Poor seevice
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2023
I am trying to get an appointment for the last one week and always asked to call at 8 am. When I do that the automated message says I cannot be connected. I have a new lump in my neck and scared of cancer. The person whom I spoke had no idea or insight that this is important. I also asked if they can pass on the message to my GP but they refused to do so. Asked me to call 111. This is something not for 111. My issue needs a 2 week wait appointment as I am worried about cancer, why should I waste a precious 111 service. Anyways highly disappointed in their service.
Visited February 2023
Review titled Poplar Grove Practice
Replied on 20 February 2023
Dear anon. We would like the opportunity to investigate your complaint in more detail. Please can you email feedback.poplargrove@nhs.net with your information so we can look into what happened. Thank you. Poplar Grove Practice