Poplar Grove Practice
Meadow Way, Aylesbury, Buckinghamshire, HP20 1XBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very Helpful Health Check
Rated 5 stars out of 5
by Anonymous - Posted on 30 July 2023
Back in May I had an NHS Health Check at the surgery as I'm now nearly 60. The nurse was lovely and the information was presented in a clear and informative way. This meant that I could take action to improve my health going forward. I'm very pleased that I attended.
Visited May 2023
Review titled Poplar Grove Practice
Replied on 03 August 2023
Dear Anon Thank you for your kind comments about our Nurse and your NHS Health check appointment. Poplar Grove Practice
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Review titled Can never get an appointment
Rated 1 star out of 5
by Ian - Posted on 11 April 2023
You will never get an appointment , they boast on the voicemail of having 22,000 patients but they're clearly oversubscribed and you end up using 111. Quite often you will be cut off when trying to contact as well
Visited April 2023
Review titled Poplar Grove Practice
Replied on 13 June 2023
Dear Patient We are sorry to hear you have struggled to get an appointment. Whilst the majority of our appointments are booked on the day, we do have a small number of pre-bookable appointments which get released each day and we do realise these get booked up fast. We are aware of the huge demand that our colleagues locally are also facing. Both locally and nationally clinicians are choosing to leave the profession because of the pressure that we are all under. We are in the process of seeing how we can improve our appointment system to make it more efficient and we value the feedback we receive. Thank you for your comments.
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Review titled Great service
Rated 5 stars out of 5
by Rachael - Posted on 24 March 2023
I moved to this practice after years of being let down at my previous surgery. The registration was easy and prompt. I needed help with my repeat prescriptions and this was arranged promptly also. I then needed an appointment for a health concern and was seen the same day. During the appointment for the first time in many years I felt my overall health mattered and not only was my initial health concern dealt with but also an ongoing issue I have had for 40 years. Also further advice was offered in regards to future health. I have also been offered a specialist follow up and a text to confirm this has been booked. I feel seen by a doctor for the first time in a long time. Thank you Poplar Grove for such a welcome. Receptionist was also very friendly. Very happy with the service I've received.
Visited March 2023
Review titled Poplar Grove Practice
Replied on 25 March 2023
Dear Rachael Thank you for your kind comments about our Receptionist, Clinical Team and the service you received from the surgery. Kind regards, Poplar Grove Practice.
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Review titled Wonderful nursing staff
Rated 4 stars out of 5
by Elen Thursfield - Posted on 08 February 2023
The nurse I saw today for blood tests was the most caring and compassionate nurse I’ve had the pleasure of meeting with. She really invested in me as a person as well as a patient. Thank you for your warmth and professionalism! :)
Visited February 2023
Review titled Poplar Grove Practice
Replied on 20 February 2023
Dear Elen Thank you for your kind comments about our Nurse and the service you received from the surgery. Kind regards, Poplar Grove Practice.
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Review titled Poor seevice
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2023
I am trying to get an appointment for the last one week and always asked to call at 8 am. When I do that the automated message says I cannot be connected. I have a new lump in my neck and scared of cancer. The person whom I spoke had no idea or insight that this is important. I also asked if they can pass on the message to my GP but they refused to do so. Asked me to call 111. This is something not for 111. My issue needs a 2 week wait appointment as I am worried about cancer, why should I waste a precious 111 service. Anyways highly disappointed in their service.
Visited February 2023
Review titled Poplar Grove Practice
Replied on 20 February 2023
Dear anon. We would like the opportunity to investigate your complaint in more detail. Please can you email feedback.poplargrove@nhs.net with your information so we can look into what happened. Thank you. Poplar Grove Practice