Poplar Grove Practice
Meadow Way, Aylesbury, Buckinghamshire, HP20 1XBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bad practice
Rated 2 stars out of 5
by Anonymous - Posted on 08 December 2022
Tried getting an appointment for my symptoms having trying for 4 days.i went through 111 and got them to call me but did here my phone ring .call the surgery and I was told I would have to call back tomorrow. This has left my mental health and it has stress me out and fell embraced due to my symptoms. The recipient's are rude and want to know ever details,they are doctors.
Visited November 2022
Review titled Poplar Grove Practice
Replied on 12 December 2022
Dear anon. We would like the opportunity to investigate your complaint in more detail. Please can you email feedback.poplargrove@nhs.net with your information so we can look into what happened. Thank you. Poplar Grove Practice
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2022
I've been trying to get an appointment for nearly three weeks. Told to phone in the past at 8am which I did today and was 16th in queue. Can't hang on that long while at work. Then phoned at 2.02pm today and message was clinical team has now reached it's safe working limit so no more appointments. I've given up. Wasting my time when I am working full-time. Absolutely appalling.
Visited November 2022
Review titled Poplar Grove Practice
Replied on 09 November 2022
Dear Anon We are acutely aware that demand for NHS services is outstripping capacity. Every day we have over 2000 inbound calls to the surgery. We are desperately looking at our ability to offer more to our patients. Our new phone system does provide an improved queuing system and a more effective way of communicating to callers the status of appointments. However we do understand there are peak times where the level of calls coming in exceed the queue capacity and patients get the engaged tone. Unfortunately this is something we cannot control but we will continue to monitor. The ability to book routine GP appointments online become available from the 14th November 2022 via the ask First App. Please do download ask First if you have not got this already as many more options are becoming available on-line. We are hoping once we increase online access to our patients, pressure on the phone lines will ease. We do listen to your feedback and welcome suggestions on how we can improve access.
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Review titled Reception
Rated 4 stars out of 5
by Arthur Richards - Posted on 09 November 2022
When I phoned today, I requested a call back. The receptionist was excellent. The doctor I needed was not available she therefore arranged an appointment next Monday after discussing my problem. Thank you for your help. I feel better when I discuss the problem with a person and not over the computer. Please keep the service going.
Visited November 2022
Review titled Poplar Grove Practice
Replied on 09 November 2022
Dear Mr Richards Thank you for your kind comments about our Receptionist and the service you received from the surgery. Kind regards, Poplar Grove Practice.
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Review titled Reception
Rated 4 stars out of 5
by Arthur Richards - Posted on 09 November 2022
When I phoned today, I requested a call back. The receptionist was excellent. The doctor I needed was not available she therefore arranged an appointment next Monday after discussing my problem. Thank you for your help. I feel better when I discuss the problem with a person and not over the computer. Please keep the service going.
Visited November 2022
Review titled Poplar Grove Practice
Replied on 10 November 2022
Dear Mr Richards Thank you for your kind comments about our Receptionist and the service you received from the surgery. Kind regards, Poplar Grove Practice.
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Review titled First Class Service
Rated 5 stars out of 5
by Mrs D - Posted on 21 October 2022
Although I was unable to make an appt on the phone, I went through to 111 who triaged my call, they then advised me to call the surgery back and arrange appt. the receptionist kindly took the details and arranged appt with the paramedic who was brilliant! She took time to listen and to thoroughly examine me. She sorted out a prescription and arranged a follow up. Could not asked for a better service. Well done Poplar Grove.
Visited October 2022
Review titled Poplar Grove Practice
Replied on 09 November 2022
Dear Mrs D. Thank you so much for your positive comments about the surgery and the service you received. Poplar Grove Practice
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Review titled Flu Clinic
Rated 5 stars out of 5
by Elaine Sidhu - Posted on 05 October 2022
Attended the flu clinic. Fantastic experience. Easy to book via Ask first. Staff were there to guide you to where you needed to go at all times. There was no queuing. All staff helpful, friendly and courteous. Great experience
Visited October 2022
Review titled Poplar Grove Practice
Replied on 09 November 2022
Dear Elaine. Thank you so much for your positive comments about the Flu Clinic and the service you received. Poplar Grove Practice
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Review titled unable to get a doctor/ nurse appointment
Rated 1 star out of 5
by Jael Ramcharitar - Posted on 25 October 2022
I have been trying to get a GP appointment for a few weeks and unsuccessful. I keep phoning at 08:00 and when I do get through, I get a recording that says the practice has reached its quota for the day. I visited the pharmacy and have been advised that I need to see my GP. I got through to the GP at 1700 yesterday and was told I cannot see a GP as no appointments available and I need to keep trying every morning despite doing this for the last few weekd with no success. I dread to think the impact this is having on vulnerable patients and have a better understanding of why A&E is so overwhelmed. Process needs to change urgently please.
Visited October 2022
Review titled Poplar Grove Practice
Replied on 09 November 2022
Dear Mrs Ramcharitar We are acutely aware that demand for NHS services is outstripping capacity. Every day we have over 2000 inbound calls to the surgery. We are desperately looking at our ability to offer more to our patients. I am pleased to see you managed to get through to the surgery and had a 30 minute face to face appointment with our specialist GP booked a few days later. Please do download ask First if you have not got this already as many more booking options are becoming available on-line. We are hoping once we increase online access to our patients, pressure on the phone lines will ease Thank you for taking the time to write to us. Poplar Grove Practice
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Review titled Excellent care
Rated 4 stars out of 5
by Kerri - Posted on 18 October 2022
I was seen at the practice in august and then again in October regarding a persistent issue. I had dealings with three GP’s all of which were fantastic. They were all prompt, compassionate and informative. Considering the pressures on the NHS I was so impressed with the service I received. I was called back very quickly, seen that day and had a follow up phone call on the day agreed to discuss results. My experience was extremely professional and I’m so grateful.
Visited October 2022
Review titled Poplar Grove Practice
Replied on 09 November 2022
Dear Kerri . Thank you so much for your positive comments about the surgery and the service you received. Kind regards Poplar Grove Practice
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Review titled Hopeless
Rated 1 star out of 5
by Anonymous - Posted on 05 October 2022
Called for an appointment in the afternoon and told to call in the morning. Call in the morning, on hold for 30mins at number 30 in the queue which means either one patient was talking the whole time, or no one was answering the phone. After nearly an hour, the surgery had reached "their safe working limit". Called the following day at 08:00, by 08:10 the surgery "reached their safe working limit". Stayed on hold to speak to reception - received "we are not able to take your call right now, pls call back later" It is completely hopeless.
Visited October 2022
Review titled Poplar Grove Practice
Replied on 10 November 2022
Dear Anon. Thank you for your comments. We are acutely aware that demand for NHS services is outstripping capacity. Every day we have over 2000 inbound calls to the surgery. We are desperately looking at our ability to offer more to our patients. Our new phone system does provide an improved queuing system and a more effective way of communicating to callers the status of appointments. However we do understand there are peak times where the level of calls coming in exceed the queue capacity and patients get the engaged tone. Unfortunately this is something we cannot control but we will continue to monitor. The ability to book routine GP appointments online become available from the 14th November 2022 via the ask First App. Please do download ask First if you have not got this already as many more options are becoming available on-line. We are hoping once we increase online access to our patients, pressure on the phone lines will ease. We do listen to your feedback and welcome suggestions on how we can improve access.
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Review titled Rubbish
Rated 1 star out of 5
by Anonymous - Posted on 08 October 2022
Phoned Tuesday to be told I had glandular fever and the lumps on throat will go down in 3weeks. Phoned again on Thursday to see a doctor as everything got worst and got told I had a virus infection ask to send photos and didn't hear anything back!! Phoned 111 and they made a appointment straight away at the hospital and told I had something completely different!
Visited September 2022
Review titled Poplar Grove Practice
Replied on 09 November 2022
Dear anon. We would like the opportunity to investigate your complaint in more detail. Please can you email feedback.poplargrove@nhs.net with your information so we can look into what happened. Thank you. Poplar Grove Practice