Portobello Medical Centre
14 Codrington Mews, London, Greater London, W11 2EHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor management of admin
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2025
This practice does not answer emails and loses documents. They forget to follow up. It's been an horrendous experience, i've had to call to ask for them to acknowledge an email and even come by in person to get an answer. The doctor takes 5 weeks to fill out a referral form. Staff forgets to follow up. Unprofessional, and will file a complain with the NHS.
Visited February 2025
Portobello Medical Centre has not yet replied.
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Review titled An Excellent and Caring Practice
Rated 5 stars out of 5
by Brian Montague - Posted on 06 March 2025
I have been a patient of Portobello Medical Centre for many years. There have been occasional hiccups but I have tremendous trust in the practice and could not imagine getting better treatment elsewhere. Getting older has meant that my need for referrals and medication has become greater. I have no reservations about recommending this excellent and caring practice. My medical conditions necessitate a great many referrals and consequently I have seen a number of specialists. I have been able to contact my GP when necessary and have always felt confident in her care.
Visited February 2025
Portobello Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Salima EL-BRANKI - Posted on 07 October 2024
I have been a patient at Portobello medical centre for many years, I can honestly say hand on my heart that when I visited the surgery on the 3rd of Octobre 2024, the new team managing the reception is by far the most competent, the most friendly and efficient that I've had the pleasure of dealing with. No more stress or struggle to get a basic prescription refill,no more dread when trying to book an appointement. I do hope they are here for the long run as for me they're a major assett to the surgery and patients alike. I should say the same for my GP who on top of competence is so kind.
Visited October 2024
Portobello Medical Centre has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Derek Kersey - Posted on 18 September 2024
First rate service in all aspects. From initial reporting of a problem, consideration of the problem, to finding of a solution that works. Access to the Doctor has improved via the helpful admin. staff and telephone access also better. I am seen by by the same gp; she has given me exemplary care-knowledgable and astute, comforting and skilful, with a great competence in finding appropriate NHS facilities. An ideal gp. My occasional dealings with the other gps have also been very good. Overall the Practice is to be highly recommended. I feel fortunate to have their support.
Visited September 2024
Portobello Medical Centre has not yet replied.
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Review titled Dreadful rude and ignorant receptionist
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2023
How they still employ the receptionist is unbelievable. Can't get an appointment or ever get seen or speak to my doctor, the receptionist refuses. Terrible practice. Awfully managed.
Visited December 2023
Review titled Portobello Medical Centre
Replied on 04 September 2024
Thank you for your comments. If you have any further concerns, please contact us on our generic email available on our website - PMC
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Review titled Wonderful GP and Practice
Rated 5 stars out of 5
by George - Posted on 28 November 2023
Really friendly reception staff and the GP is always empathetic and listens to my health concerns. Offers great advice and takes her time to listen. Never ever feel like I am pushed out of the appointment.
Visited November 2023
Review titled Portobello Medical Centre
Replied on 04 September 2024
Thank you very much for your positive feedback. We really appreciate your kind and encouraging words - PMC
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Review titled I highly recommend this Practice
Rated 5 stars out of 5
by S Y GOBERA - Posted on 02 October 2024
My GP communications are very good. They are very sympathetic. My Doctor dealt with my enquiries in a professional manner. The receptionists answered my calls quickly and dealt with my enquiries swiftly, sympathetically and politely. Also the Pharmacists and Nurses were all helpful in dealing with my medications and health check. I Totally recommend this Practice.
Visited October 2023
Portobello Medical Centre has not yet replied.
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Review titled Great GP
Rated 5 stars out of 5
by Shiana - Posted on 28 November 2023
My GP is ann outstanding doctor who listens very carefully to her patients. She provides excellent feedback and diagnosis and I leave after her appointments with great satisfaction. A doctor I definitely recommend.
Visited October 2023
Review titled Portobello Medical Centre
Replied on 04 September 2024
Thank you very much for your positive feedback. We really appreciate your kind and encouraging words - PMC
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Review titled Good doctors but...
Rated 4 stars out of 5
by Anonymous - Posted on 11 December 2023
From my experience : good doctors but as it is not a walk in anymore it's more difficult to see a doctor quickly and when it comes to tests results the administration can sometimes be a bit chaotic.
Visited October 2023
Review titled Portobello Medical Centre
Replied on 04 September 2024
Thank you for your comments. If you have any further concerns, please contact us on our generic email available on our website - PMC
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Review titled Great doctors, poor reply to emails
Rated 4 stars out of 5
by Anonymous - Posted on 21 August 2023
I love the doctors and nurses at the practice, every time I or my children needed to see them they did great jobs, but now I have been trying to get an urgent referral for my son to a skin clinic and nobody replies to my emails. Since August 7th I repeatedly try to get in touch with the practice and nothing happens. My son's hands and feet are bleeding and the word "urgent" does not seem to help in the subject line. Very frustrating.
Visited August 2023
Review titled Portobello Medical Centre
Replied on 04 September 2024
Thank you for the feedback. For all urgent matters, please call the surgery as our telephone lines are open 8am -6.30pm. Kind regards - PMC.