Portsdown Group Practice
Kingston Crescent Surgery, 92 Kingston Crescent, Portsmouth, Hampshire, PO2 8ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Your recent appointment Blood Test
Rated 5 stars out of 5
by Marshall C - Posted on 11 September 2023
I was booked in for a Fasting Blood test at 0840 arrived at the Surgery ten minutes early and was seen precisely at the appointment time; which me being ex service (RN) to me is always a sign of good management. Had my blood test by a very efficient Nurse with no hassle whatsoever I would rate it as a 1st Class service
Visited September 2023
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Review titled Portsdown Group Practice
Replied on 21 March 2024
Thank you very much for your very kind feedback. We will try to continue to provide a service to your expectations.
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Review titled Blood Test
Rated 5 stars out of 5
by Derek T - Posted on 25 September 2023
The process from arrival at the Surgery took less than 10 minutes. Very satisfied. BUT, I`ve been unable to make a face-to-face appointment with a Doctor for nearly 4 years!
Visited September 2023
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Review titled Portsdown Group Practice
Replied on 21 March 2024
Thank you for your feedback. We are offering more face to face appointments that we ever have however, the fact remains that often we do not have enough to cover all required.
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Review titled Your recent appointment...Blood test
Rated 5 stars out of 5
by Anonymous - Posted on 21 September 2023
Attended the Crookhorn Surgery on Friday 15 September at 9.30 for a blood test but when asked if I had fasted I had totally forgotten but the nurse was absolutely lovely and told me not to worry so then offered to give me a Flu jab and cancelled the appointment I had for that and then rebooked me in for the blood test.....definitely a well deserved 5 star experience....especially when you know how much pressure the health service experiences on a daily basis.
Visited September 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 19 October 2023
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass on your kind words to the team.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 5 stars out of 5
by Kathleen E - Posted on 25 September 2023
I needed a blood test and had to option of having it at crookhorn surgery. Nice and quick and simple. I didn't have to wait for very long in waiting room. The nurse was cheerful and it didn’t take long as my veins must be good. What can I say .. well done crookhorn !
Visited September 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 19 October 2023
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2023
I have been 3 times to the nurse and I’ve not waited around at all which is great when you are popping out of your working day. The nurse was lovely and the service was the best I’ve received recently from a doctors surgery. Quick, efficient and happy service
Visited September 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 22 September 2023
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass your kind words on to the team.
Provided by Working Feedback
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Review titled Blood test
Rated 4 stars out of 5
by Stephen P - Posted on 04 August 2023
My appointment was done on time and in a very polite and professional manner. My only criticism is I had to wait over two weeks from the time of booking. This seems a very long time for something that take less than five minutes to do. You should be able to complete a lot of blood test in one day.
Visited July 2023
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Review titled Portsdown Group Practice
Replied on 11 September 2023
Thank you for your feedback. Where possible blood tests are usually completed much sooner, we have recently recruited some Phlebotomists and patients should notice an improvement in this area of appointments.
Provided by Working Feedback
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Review titled Immunisation Appointment
Rated 5 stars out of 5
by Anonymous - Posted on 07 August 2023
The doctor I saw was friendly and spent time explaining the need for the jabs I was having. There was a short wait but overall a very efficient service from initial text message reminding me to make an appointment to attending the surgery.
Visited July 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 31 October 2023
Thank you for providing your comments. We are pleased the service was as expected. We will share this with our team.
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Review titled Impossible to see someone
Rated 1 star out of 5
by Oliver - Posted on 10 July 2023
Infuriating to deal with. On the phones, if you select a routine appointment you just get told to phone back "later" and it hangs up If you want to speak to general enquiries, that's only open 2-4pm and just as difficult to get through on Tried setting up a profile with their online booking service twice without hearing back. Basically, unless you're having a medical emergency or nearing death, you've got absolutely no chance of being seen by someone. Some of the worst online and phone systems I've used despite so called "upgrades".
Visited July 2023
Review titled Portsdown Group Practice
Replied on 09 August 2023
Thank you for your feedback. We are sorry that you have been unable to gain access when needed. We would advise that currently all areas of the health service have capacity issues and demand is often more than we can safely provide. Making a complaint will not lead to gaining an appointment outside the standard methods. Often by the time that an outcome of a complaint (20 working days) is provided, an appointment has already been gained, sometimes in less than 24 hours of the submission. We therefore would like to provide the below guidance: We are an appointment led service, therefore once we reach capacity you will be provided with appropriate signposting, this may include 111, local walk-in centre, pharmacy, or self-referral to community services. Acute/urgent on the day appointments are available from 8.00am on option 1, initially this will a short telephone triage from a clinician, an assessment will be made, and you may need to attend for a face-to-face consultation. For non-urgent, longstanding issues you should call at 10.00am on option 2. We release on-line appointments at 7pm each weekday evening eConsult is available from 6.30pm each weekday evening, however capacity is reached very quickly, and we receive an average of 300 per week. Please bear in mind this is an additional service which in most instances receives a digital response and should not be used to gain a face-to-face appointment.
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Review titled Blood TestYour recent appointment
Rated 5 stars out of 5
by John M - Posted on 04 August 2023
Absolutely painless, appointment on time with a nice happy and chatty nurse blood taken and on my way home in no more than five minutes.
Visited July 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 11 September 2023
That's what we like to hear - thanks for sharing!
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Review titled Switch board
Rated 4 stars out of 5
by John D - Posted on 07 August 2023
I find it easier to visit the surgery to make an appointment than go through the switch board. I am more than happy to be text to make an appointment. The staff at my local surgery are very helpful,thank you.
Visited July 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 11 September 2023
Thank you for your comments, our appointments are managed centrally through our contact centre, we therefore suggest you telephone where possible to make an appointment.
Provided by Working Feedback