Princes Park Medical Ctr
Sunlight Surgery, Sunlight Centre, Gillingham, ME7 1LXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 July 2023
I attended the Balmoral Gardens practice today. As a patient who is usually very anxious, I was nervous attending the practice however, I was really impressed with all the staff who helped put me at ease from the moment a checked in. Todays experience at the practice has really helped and I couldn't recommend the practice at Balmoral Gardens enough.
Visited July 2023
Princes Park Medical Ctr has not yet replied.
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Review titled Mpa group terrible
Rated 1 star out of 5
by Darren - Posted on 15 July 2023
They have Changed to a new booking in system so no phone calls accepted.. booked online Friday 8.30 am and said get back to me in 3 working days , nothing yet . Can't even get results. Was not informed of changes either
Visited July 2023
Princes Park Medical Ctr has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2023
I was contacted by the surgery to make an appointment for an asthma review. I was seen on time for my appointment, I was explained to in detail regarding my condition and given advice which I have never received from my previous GP on how to manage my condition. I am a fairly new patient to this surgery, but since joining have received treatment/reviews 3/4 times and have found the reception staff to be very pleasant, the nurses (I have seen two) have been very very good and the doctor I spoke to on one occasion was very helpful too. I would recommend this practice.
Visited June 2023
Review titled Princes Park Medical Ctr
Replied on 13 June 2023
Dear patient Thanks you so much for your feedback, we really do appreciate all comments. I am so pleased that your asthma review went well and that your experience with us was such a positive one. I will pass your comments on to all staff who will be delighted with this. Thank you Carley Branch Manager
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Review titled Great staff at Sunlight surgery
Rated 5 stars out of 5
by Lee - Posted on 09 June 2023
The reception team at Sunlight are always so polite and helpful. Always so busy but never show anything but professionalism and courtesy. The GP sorted my prescription for me so quickly and apart from the usual issues all GP surgeries have I can’t fault my practice.
Visited June 2023
Review titled Princes Park Medical Ctr
Replied on 13 June 2023
Dear patient Thank you so much for your feedback, we really do appreciate every comment. I am so pleased that you had such a positive experience at Sunlight Centre Surgery and that the GP was able to help you so promptly. I will pass your kind comments onto the staff Thank you Carley Branch Manager
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2023
I have recently had a child and the experience I have received since birth has been brilliant. I cannot fault it from the reception team to nurses and doctors. Could not recommend enough!
Visited June 2023
Princes Park Medical Ctr has not yet replied.
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Review titled Confused and disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 05 June 2023
I have been with this surgery for over 30 years, however, just recently I've experienced a few problems. . Repeat prescription not being acted on. . On 22/5/2023 I came to the surgery for a blood test the receptionist advised me she couldn't book me in as her computer was down ( seemed like I was an annoyance)...after a few minutes all seemed to be up and running, therefore, I asked to make an appointment with a nurse (as I usually do) for the blood test results and blood pressure check,( she stated I should be making the appointment to see a doctor not a nurse)! she then went on to tell me she'd got the blood test results!!! I pointed out they were previous results, I was actually there for a blood test, she then offered Wednesday 24th May, I doubted the results would be back by then but she assured me they would, I asked to make it for a week after the blood test...she then asked when I was having the blood test!!! Finally after more toing and froing in a similar vein I managed to make an appointment for today at 3.15 (which I doubled checked at the time) guess what? arrived for my appointment today only to be told it was 3.50!! Perhaps some more training wouldn't go amiss.
Visited May 2023
Review titled Princes Park Medical Ctr
Replied on 13 June 2023
Dear patient Thank you for your feedback, we do appreciate all comments so that we can learn from them. I am really sorry that you were disappointed in the service you received at PPMC recently. I completely understand how you must have felt and how frustrating and inconvenient this must have been. I will address the issue with the member of staff involved and provide feedback to the individual. I hope that this doesn't happen again and i hope next time you visit us you will have a much more positive experience. If you would like to discuss further, please feel free to contact me through the surgery. Once again i really do apologise for the issues you experienced at the surgery Thank you Carley Branch Manager
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Review titled Technical fault with telephone queue
Rated 3 stars out of 5
by Graham - Posted on 04 May 2023
Confirmed this surgery has a technical fault with their caller queue, resulting in some callers reaching position No.1 but endlessly ringing a phone which is on silent ! Having previously left a poor review because of inability to get through on the phone, I actually drove to the surgery whilst I left my phone on loud speaker still ringing at position No.1 in the call queue. I wanted to see why my call was not getting answered ! On arrival one receptionist was doing admin work with her phone on silent, whilst another was answering calls in the queue, but weirdly my call was still ringing in position No.1 in the queue. The admin receptionist dealt with my blood form I required (very professionally and calmly), and she was intrigued about my call not being answered, and then when she answered her phone, it connected to my mobile. She said she will report this technical fault to the practice manager as the call queue is not operating properly as a single queue split between 2 reception phones, so hopefully when they fix this, poorly patients won't be kept endlessly ringing on a silent phone !
Visited May 2023
Review titled Princes Park Medical Ctr
Replied on 10 May 2023
Dear Graham Thank you for your feedback, it is much appreciated in order to help us learn and improve. I am so sorry for your poor experience and completely understand how frustrating and unprofessional this must have been for you. I am sorry that your call wasn't answered sooner, this isn't acceptable and i will be investigating. I would like to reassure you that all the team here at the surgery are working as hard as they can to answer all the phone calls and assist with all the patients coming into the practice but there will be occasions when there could be waiting times, which i do apologise for. Please contact the surgery or myself if you need to discuss this further and i will help in any way i can. I do hope that your next experience with us will be a more positive one. Thank you Carley Branch Manager
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Review titled Diabolical service
Rated 1 star out of 5
by Anonymous - Posted on 04 May 2023
You can never get through on the phone. You literally have to call at various times of the day, for days, and the receptionist might answer your call if you're really lucky. When visiting the practice, my wife has witnessed the receptionists both talking ignoring the phone turning it right down or to silent! This is why nobody can ever get an appointment!
Visited May 2023
Review titled Princes Park Medical Ctr
Replied on 10 May 2023
Dear patient Thank you for your feedback, it is much appreciated in order to help us learn and improve. I am so sorry for your poor experience and completely understand how frustrating and unprofessional this must have been for you. I am sorry you couldn't speak to anyone at the surgery, the phone lines are extremely busy in the morning as we are dealing with a high demand of patient calls and queries. We do offer the Livi video service with a GP and they are available in the evenings, weekends and bank holidays. I would like to reassure you that all the team here at the surgery are working as hard as they can to answer all the phone calls and assist with all the patients coming into the practice but there will be occasions when there could be waiting times, which i do apologise for. However, it is unacceptable if the team are turning down the volume of the calls and i will be investigating i can assure you. Please contact the surgery or myself if you need to discuss this further and i will help in any way i can. Thank you Carley Branch Manager
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Review titled Excellent communication
Rated 5 stars out of 5
by Rita - Posted on 26 June 2023
I recently registered as a new patient and have had a brilliant experience so far. I was promptly given a telephone appointment to discuss my medical history and family history along with blood tests to double check everything. Communication from the admin team and healthcare professionals was brilliant. Would highly recommend!
Visited May 2023
Review titled Princes Park Medical Ctr
Replied on 05 March 2024
Thank you for taking the time to leave feedback. We are pleased to hear you had a positive experience with our surgery and staff. All feedback is discussed in our clinical and admin meetings to help the surgery to learn and improve.
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Review titled Poor Practice
Rated 1 star out of 5
by Sarah Steer - Posted on 24 November 2023
2 attempted visits in the last 18 months, both failed. Here’s details: Phone rang repeatedly for over an hour after I’d been holding to get first in the queue! Went down in agony, staff sitting about chatting, empty surgery, no one would see me, ended up in hospital with a serious kidney infection, hospital said if I hadn’t been seen that day I would have had to be admitted, 2 more hospital visits to clear the infection. Currently have a lump in my neck, which I’ve left to see if it goes away on its own, surgery now online triage only, completed my details at 8am, 10 am I’m told they can’t see me and repeat the whole online process at 2.30pm. This surgery has a banner outside saying it’s accepting new patients; absolutely disgusting treatment of patients of 25 years loyalty to the surgery, I feel sorry for the poor pensioners having to go through this process. I have never left a negative review, I am always thankful for our NHS and understand the stresses surgery staff are under at the moment. However, I absolutely do not recommend this surgery. There is zero commitment to patients.
Visited April 2023
Princes Park Medical Ctr has not yet replied.