Princes Park Medical Ctr
Sunlight Surgery, Sunlight Centre, Gillingham, ME7 1LXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Friendly staff but lacking.
Rated 1 star out of 5
by Robinson - Posted on 16 March 2023
I arrived 8 minutes early for my appointment and checked in at the reception. I have learnt by experience that one never gets seen at the actual time of the appointment but when the person whose appointment was after yours goes in before you (because reception failed to check you in), it's a hard pill to swallow. Gave up waiting.
Visited March 2023
Review titled Princes Park Medical Ctr
Replied on 20 April 2023
Dear Robinson Thank you for your feedback, we do appreciate all comments as it helps us to improve. I apologise for what happened at the surgery and the long wait you had. I understand how frustrating this must have been for you and i am really very sorry. It appears that you weren't checked in by the reception team which was a mistake on our part and has been addressed to all the staff at the surgery. I apologise for this error and the inconvenience it must have caused you. We will do our best to improve our service and learn from our mistakes and hope that this doesn't happen again in the future. If you need any further assistance or help please do not hesitate to contact the surgery Thank you Carley Branch Manager
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Review titled Telephone appointment
Rated 3 stars out of 5
by L Robinson - Posted on 01 April 2023
I managed to get a same day telephone appointment, which in itself was unexpected but pleasantly received. The doctor called promptly , was courteous and listened patiently. All in all, I was very happy with the service I experienced today.
Visited March 2023
Review titled Princes Park Medical Ctr
Replied on 20 April 2023
Dear L Robinson Thank you so much for your feedback, it is really appreciated. I am really pleased that you managed to get a same day telephone appointment and that the the GP called you promptly and was able to deal with your call efficiently. I will pass your feedback onto all staff at the surgery. Thank you again for taking the time to write this review. Carley Branch Manager
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Review titled Ridiculous
Rated 2 stars out of 5
by Kay - Posted on 17 February 2023
I registered for the practice in December 22 and tried to book an appointment for the first time in February 23, I promptly started calling the surgery at 8am and for 13 minutes staright I got the busy tone. I finally joined the queue at 8.13am where the automated service told me I was number 6 on the queue. Finally at 8.50am I got through to a receptionist who announced to me that there were no more appointments. Why did I have to wait on a call for the good part of 40 minutes only to be told there were no appointments. Why can't the automated system let me know not to bother wasting my time and just go to A&E? The urgency of my situation or any attempt to find a suitable alternative wasn't considered or offered. The only positive was that the receptionist was understating and acknowledge their process was shambolic!
Visited February 2023
Review titled Princes Park Medical Ctr
Replied on 21 February 2023
Dear Kay Thank you for your feedback. I apologise for the service you have received and that you have found it difficult to talk to someone. I will look into the phone system and i assure you we will do all we can to manage this and to fix any problems. I understand this must be extremely frustrating. I hope you experience a better service with us, next time you call. Thank you Carley Practice Manager
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Review titled Terrible phone system
Rated 2 stars out of 5
by Anonymous - Posted on 10 February 2023
Calling this GP is always a nightmare. I have never had a call answered in under an hour regardless of the time of day I call. I have called and been 3rd/4th/5th in queue yet it still takes over an hour for the phone to be picked up. This is something that really needs attention
Visited February 2023
Review titled Princes Park Medical Ctr
Replied on 13 February 2023
We are so sorry to hear you are having problems getting through to the surgery. We have installed a new telephone system and due to the concerns raised we are asking the technicians to check the system.You should not be waiting for that length of time for a call to be answered and we hope we can get this issue rectified as soon as possible. We apologise for any inconvenience this may have caused. Regards Dawn Slater Patient Safety and Quality Manager
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2023
Spoke to the receptionist who wants to send me all the way to Sittingbourne for a b12 injection that takes 2 seconds, I was due to have this on Tuesday but my appointment was cancelled no one bothered to tell me until I got down there. Its already 2 weeks over due there is no duty of care and was told I would be called back after the receptionist had spoken to the doctor, regarding how long I have to wait. Bearing in mind I'm already almost 3 weeks over due and was told by the doctor it's important to have them on a 3 month regular basis. I find it hard to be told there are no appointments until the 13th march unless I travel to a different town that is not near me at all. This surgery has really gone down hill. They just expect you to get on with it well it isn't good enough. I'm now really stressed out cause I can't have a simple 2 minute injection thank you!!!
Visited February 2023
Review titled Princes Park Medical Ctr
Replied on 21 February 2023
Dear patient Thank you for your feedback. I apologise for the experience you have received and that the service wasn't what you expected. I am disappointed to hear this. I understand this must be extremely frustrating. If you wish to discuss this anymore or you still need to book an appointment for your B12, please do call me or come into the surgery. We do always try where possible to book patients into their nearest surgery. I will pass your feedback on and do my best to ensure that this doesn't happen again. Thank you Carley Practice Manager
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Review titled Phone lines are a shambles
Rated 3 stars out of 5
by Anonymous - Posted on 08 February 2023
Initially had such a postive experience of calling up and getting an appointment and getting referred within a week but then attempting to call the GP back to get results I rang and was initially number 4 in the queue went down to next in 20 minutes then proceeded to wait for another 50minutes just with the phone ringing. I am unable to get through at all now. If the phone times could be sorted out then this really would be one of the best GP's I have been at but there needs to be other means of getting through.
Visited February 2023
Review titled Princes Park Medical Ctr
Replied on 13 February 2023
We are so sorry to hear you are having problems getting through to the surgery. We have installed a new telephone system and due to the concerns raised we are asking the technicians to check the system.You should not be waiting for that length of time for a call to be answered and we hope we can get this issue rectified as soon as possible. We apologise for any inconvenience this may have caused. Regards Dawn Slater Patient Safety and Quality Manager
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Review titled Horrible
Rated 2 stars out of 5
by Hamid O - Posted on 21 February 2023
Even getting through by phone is a nightmare,I've been trying to call to get an appointment but the number never goes through,almost feels like they've blocked my number,absolute joke
Visited February 2023
Review titled Princes Park Medical Ctr
Replied on 21 February 2023
Dear Hamid O Thank you for your feedback. I apologise for the service you have received and that you have found it difficult to talk to someone. I will look into the phone system and i assure you we will do all we can to manage this and to fix any problems. I understand this must be extremely frustrating. I hope you experience a better service with us, next time you call. Thank you Carley Practice Manager
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Review titled Rude receptionist
Rated 1 star out of 5
by Jim Mitchell - Posted on 13 February 2023
I spoke to the receptionist this morning and she was very rude and not very helpful at all she never sorted my matter out either it’s disgusting to be spoken too like that
Visited February 2023
Review titled Princes Park Medical Ctr
Replied on 21 February 2023
Hi Jim Thank you for your feedback. I apologise for this experience you had and understand it must have been very frustrating. Thank you for taking my call earlier. I will talk to the receptionist team and explain that this wasn't appropriate behaviour. I hope you experience a more positive service from us, the next time you need to call. Thank you Carley Practice Manager
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Review titled Great menopause service
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2023
I spoke to one of the ANP today to review my HRT, she was as always helpful. She listened and asked me questions. She reassured me that if I have any problem to contact her. She explained to me my treatment and made me at ease. Thank you so much.
Visited January 2023
Review titled Princes Park Medical Ctr
Replied on 21 February 2023
Thank you so much for your feedback, we really appreciate it. We are so pleased you had a good experience. I will pass this feedback on to the nursing staff. Thank you Carley Practice manager
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Review titled Poor doctor communication
Rated 3 stars out of 5
by Graham - Posted on 07 March 2023
In Jan 2023 I attended Medway A&E and following on from that 2 letters were sent to the surgery ,in respect with no communication from surgery I sent 2 E Mails neither of which have had any response,and after visiting Medway Urology Consultant let's say he was not impressed with my treatment at the surgery
Visited January 2023
Princes Park Medical Ctr has not yet replied.